Change has always been inevitable and is even more so in the world of today. With new technological breakthroughs taking place all the time, with consumers evolving faster than ever before and with the never-ending economy fluctuations, the business world keeps changing every time you look at it. This fast-moving and fast-altering atmosphere creates many challenges for businesses and it’s of paramount importance that they adapt accordingly and readily before they fall behind in the race. This is why flexibility is one of the most rudimentary characteristic of a successful business.

In addition to having a flexible business model and mindset, it’s also important to have a flexible infrastructure, which includes your communication system. A flexible VoIP phone service can shrink or expand depending on the needs of today and never let you down. It’s not surprising that the VoIP phone service market is expected to grow to a $140 billion dollar industry, come year 2021, according to a report by Zoin Research. Let’s then take a look at some of the ways a flexible VoIP system can guarantee success for a business:

1. Flexibility Streamlines Expansion

We have been living in a global village of a world for a while now and it’s every growing business’ dream to expand its operations, nationally and even globally. For this reason, while reviewing the VoIP phone service providers, make sure that you choose a product that is capable of supporting a virtual workforce as well as a physical one. During international expansion and while running off-shore operations, it’s of paramount importance that you stay interconnected at all times. Technology has made it possible for us to talk to a person sitting in front of us and a person sitting thousands of miles away from us in the same way so make sure your VoIP solution doesn’t have any geographical limitations. It’s viable to go for a cloud-based solution or a hybrid (on-premises and cloud) solution depending on your needs.

2. Flexibility and Growing Volume Demands

Landing a big customer is always great news but sometimes, a company has to tell a customer “no” only because it doesn’t have the capacity to handle their request/workload. The last thing you would want to do is to turn down a customer simply because you can’t spare 50 of your employees for them. However, if you are flexible, you never have to think about capacity. A flexible VoIP phone service like 8×8 Inc. allows you to tell a customer “yes” because scalability is never an issue with it.

3. Flexibility and Efficient Budget Management

A young business has its work cut out when it comes to new product development and if you are low on budget, then you should go for a subscription for a reliable VoIP phone system. In the future, if you think that you have the budget to set your own infrastructure up, you should be able to ask your service provider to change your package. This flexibility to choose a different pricing option down the line comes in very handy, especially for growing businesses.

4. Flexibility and Taking Baby Steps

When it comes to “embracing the cloud”, not every business owner is a true believer. This is why your VoIP system provider should be flexible enough to give you the luxury of taking baby steps. You should be allowed to migrate and slowly add sites or teams as you wish. For example, if you want to host a cloud-based solution for your data center but want to keep the on-premises solution for your headquarters, then you should be able to do that. This kind of flexibility normally comes with one of the best VoIP phone service providers like Alliance Phones.

5. Flexibility and Reduced Workload of IT Resources

Legacy systems can require a lot of maintenance labor and simple upgrades can take hours off your IT resources’ schedules. This is where a modern VoIP system can help by simplifying the implementation procedures and streamlining the deployment processes. Your phone service will become the last of your resources’ concerns if you find a vendor that offers complete maintenance and support along with an easily administrable and configurable interface.

6. Flexibility and Increased Workforce Productivity

Business VoIP solutions have a lot of key advantages but probably the one that stands out the most is the application integration potential. From mail servers to customer relationship management systems, you can integrate various third-party applications with your VoIP service seamlessly and increase productivity and efficiency. A flexible VoIP service provider will support open application programming interfaces or APIs that will allow you the integration flexibility that businesses crave.

7. Flexibility and Workforce Mobility

A research firm, IDC, claims that by 2020, the number of mobile workers in the United States will be over 105 million, which is more than 75 percent of the total US workforce. This is another area where a VoIP system can offer the required flexibility for your mobile workforce. Regardless of where they are, whether on their recliner at home or in a hotel room in a different country or in the kitchen making tea, they can receive and make business calls. While choosing your service provider, make sure that they offer the flexibility of a mobile application as well with all the rudimentary VoIP features.

Final Word

The world has been changing quite rapidly for the last decade or so and only companies that are competent and flexible have been able to keep up with the changing trends and never-ending challenges. While it’s important for your leadership mindset to be flexible, it’s also equally (if not more) important that important facets of your business be flexible. A flexible VoIP phone service is not hard to find these days but it’s important that you do adequate research before selecting a provider that caters to your business needs in the best way possible. Flexibility not only makes your internal business communication a lot easier and efficient, it also ensures that you are able to meet the requirements of ‘big customers’. It also helps your mobile employees in staying connected and ensures increased levels of productivity.

Aaron Foster
Co-founder of a West Coast web consulting firm and a prolific blogger, Aaron is a source to be trusted when it comes to the latest business software solutions. His professional expertise is matched only by his encyclopedic knowledge of Mexican cuisine.
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