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Best Call Center Software Providers

We’ve researched the best call center VoIP providers so that you can easily choose the right one for your business. Our team helps businesses of all sizes save money and get the features they need with the contact center software.

Last updated: March 2024

*Featured prices and terms can be updated. Free offers may include additional terms.

How to Choose Call Center VoIP For Your Business

Everything you need to know about call center software

Call Center Software plans are different from brand to brand. The one you choose may include certain technology like Automatic Call Distributor (ACD), which assigns inbound agents to incoming calls which then maximize productivity. Many offer a cloud contact center which works as a contact center solution. A contact center is vital to any business. This all ties in with VoIP.

What is Call Center VoIP?

VoIP  is a technology that allows call centers to make and receive calls over the Internet instead of the traditional public switched telephone network (PSTN).

Best Contact Center Software Providers

These are some of the most recommended call center software providers on the market:

Reasons why businesses are switching to VoIP call center solutions

More accessible data

Many VoIP call center solutions come with dashboards that help you track KPIs (key performance indicators). Interested in knowing how long your agents spend on the phone with customers? Track average call time. Want to know how quickly your agents answer calls? Get real-time metrics on agent response times.

If you’re using an analog call center platform, you’ll usually need to contact their support team or hire your own IT department to pull these KPIs. Alternatively, AI call centers provide you with a wealth of customer intelligence and real-time analytics.

Value

Whichever type of VoIP system you choose for your business phone services – be it a cloud-based hosted VoIP service, cloud VoIP, or an on-site self-managed system – one thing is certain: VoIP is cheap. You will pay less for all the features you get than you would if you were stuck with a traditional office phone system instead of hosted VoIP or cloud VoIP. The most obvious saving is long-distance calls, which can add up quickly with a regular phone service if your business has clients, offices, or team members around the globe. Setup costs are generally cheap for VoIP, too, such as with RingCentral. A SIP-enabled handset is inexpensive and standardized, meaning your business phone service hardware won’t tie you down to a specific provider, giving your small business VoIP more flexibility.

Flexibility

Whatever your business’s nature, size, or particular needs, you’ll find a VoIP provider or package to suit. Want to integrate it into a traditional office phone system? No problem. Want to route calls to mobile phones or remote team members? Again, easily achieved. Since much of the functionality of VoIP systems is software-based, you’ll be able to utilize many advanced features that would carry an extra cost in traditional business phone services. Generally, cloud VoIP or hosted VoIP providers, like Vonage, won’t require you to sign up to a long-term contract so you’ll be free to move on to a different company whenever you like.

Scalability

One of the great advantages of a VoIP business phone service is how easily it can grow (or contract) with the needs of your small business VoIP system. Since there’s no need for the physical installation of new lines, you only need to add a new handset and configure the new user’s connection using the provided software. This can be especially useful if your business’s call volume is seasonal. ZoomPhone is just one of the VoIP providers that make it simple to add new users when necessary.

Things to Consider Before You Choose a Provider

If you are considering using call center VoIP, there are a few things you should keep in mind:

The quality of the Internet connection: Internet connection is important for VoIP calls. If the internet connection is unreliable, the calls may be dropped or have poor audio quality.

The features offered by the provider: Not all VoIP providers offer the same features. Make sure to choose a provider that offers the features you need.

The cost: VoIP varies depending on the provider and the features you need. Make sure to compare prices before you choose a provider.

How can your business best benefit from call center software?

VoIP goes hand in hand with Call Center Software which contributes greatly to your business’s productivity and efficiency. All you need is a cloud contact center where all your contact center agents have the ability to work remotely from anywhere at any time. This makes for a perfect contact center solution. There are many different call center software packages available, all at different prices so that you can choose which one best suits your contact center needs.

Excited to bring your company’s telecommunications into the 21st century? Before you spend your money, read our in-depth reviews of the leading Call Center Software providers, check out our articles, and compare our Call Center Software using our handy comparison tool.

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