Dialpad Review

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Overview - Voip reviews at Top 5 at Voip Software

Overview

Dialpad is a cloud based telecommunications company that focuses on smart engineering and high-quality interfaces. This company has four main product lines – Talk, Meet, Support, and Sell. Their Talk and Meet packages help employees stay connected with multi-device compatibility and web-based conferencing. The latter of the four packages are geared towards customer relationships and capturing real-time data. Their products are suitable for startups to large-scale enterprises.

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Features - Voip reviews at Top 5 Voip providers

Features

All of Dialpad’s products come with powerful features that benefit businesses of all sizes. Here’s a brief overview of the most important features and why they’re so useful:

Customizable hold music

You’re likely never going to answer your phone on the first ring. Customizable hold music spares the caller from that dreadful silence everyone hates.

Historical call analytics

Analytics are crucial in a call center environment. You can see what agent picks up the quickest, the number of transfers in a particular department, and so forth.

Manual notes

There are times when you need to jot something down but don’t have a piece of paper in front of you. The manual notes tool is like a virtual sticky note that you can come back to later.

Real-time transcription

Real-time transcription is a powerful tool that converts calls and voicemail to text. This is a great feature to have if you want to send the context of a call by email.

Office 365 integration

Integration with Office 365 makes it a breeze to import your Outlook contacts into Dialpad. You can also view shared events and emails with your contacts.

A few features make Dialpad really stand out from its competitors. These tools are a must-have and are integral to every business.

Failover numbers

Missing a call can translate to lost money. If a call to one number doesn’t go through, Dialpad will transfer the call to one your failover numbers.

Web based admin portal

The admin portal is a central location where you can modify your settings and manage all of your users.

Multiple operating system computability

Dialpad is compatible on Windows computers, Macs, Androids, and iOS platforms. This ensures that every employee has access to their business phone at all times.

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Plans & Pricing

Compared to competing VoIP providers, Dialpad’s prices are very reasonable. Instead of a fixed rate, they charge per user or agent. This gives smaller companies a slight advantage. Additionally, customers have the option to choose either a month-to-month plan or annual contact.

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Ease of Setup

SOne area that Dialpad excels in is an easy installation process. Users don’t need to purchase extra equipment, nor do they need an IT department to get the VoIP up and running. Setup can be done completely online. To top it off, Dialpad has numerous video tutorials that cover everything from recording your voicemail to transferring calls. The cloud-based interface is very user-friendly and easy to navigate.

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Customer support

One area that Dialpad excels in is an easy installation process. Users don’t need to purchase extra equipment, nor do they need an IT department to get the VoIP up and running. Setup can be done completely online. To top it off, Dialpad has numerous video tutorials that cover everything from recording your voicemail to transferring calls. The cloud-based interface is very user-friendly and easy to navigate.

Customer Support

Dialpad’s support product is designed with call centers in mind. This tool features real-time alerts, powerful reporting functionality, and integration options. And most importantly, there’s a built-in FAQ page to make sure agents know how to handle difficult situations.

  • Pro: The Pro package features unlimited local inbound calling, custom voicemails, call forwarding, and many other must-have tools for call centers. It also comes with real-time customer sentiment monitoring along with web call history.

Enterprise: With all the features of the Pro package, the Enterprise option comes with a few extras like custom reporting and SCIM provisioning. This package is also suited for 24/7 phone support as opposed to 24/5.

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Bottom line

If you’re looking for a cloud based VoIP that doesn’t require costly equipment or installation, DialPad is worth checking out. Powered by artificial intelligence, their four products come with powerful features like advanced analytics and Salesforce integration. While the price point is comfortable for smaller businesses, larger enterprises will still benefit from some of the must-have features. With the variety of support channels and video tutorials available, there isn’t much of a learning curve for new visitors. Setting up your business phone is relatively easy and the crisp yet simplified interface makes it easy to manage the VoIP in the long haul.

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Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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