E-Receptionist Review

Customer Reviews
Overview - Voip reviews at Top 5 at Voip Software

Overview

eReceptionist is one of UK’s leading phone system solution provider, ideal for businesses of all sizes. All solutions can be tried out for free for 30 days prior to purchasing deals that don’t involve any contracts.

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Features - Voip reviews at Top 5 Voip providers

Features

An eReceptionist solution comes with the following features:

24/7 Virtual Receptionist
Using eReceptionist’s virtual receptionist, you can record your customized welcome message for your customers and can use the auto-attendant menu to route the call to the desired person or department.
Efficient call scheduler
All solutions come with an efficient call scheduler that can be used to decide where you want specific calls to get routed depending on the time. This helps a company in saving a lot of time and increasing levels of customer satisfaction.
Virtual Office
With eReceptionist, adding new locations to your company is an easy task as you can set up virtual offices; just buy local numbers of a city and forward all the calls made to them to your already existing phone numbers.
Other Rich Set of VoIP Features
Solutions also include advanced VoIP features including multiple extensions, call whisper, VoIP barge, call screening, call recording and call conferencing etc.

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Plans & Pricing

eReceptionist offers the following packages to its customers:
Startup: As the name indicates, this package is a viable choice for smaller companies. It costs £9.95 per month and you get 350 minutes along with 2 extensions. If you want to buy supplementary minutes, you will be charged 3.97p per minute.
Startup+: By far the company’s most famous package, the startup+ costs £17.5 per month and includes 750 monthly minutes along with 4 extensions. Additional minutes will be charged at 2.84p per minute.
Scaleup: The scaleup package costs £24.95 per month and comes with 1600 monthly minutes to go with 6 extensions. An additional minute will cost 1.54p.
All packages come with 30 day trials. Considering the rich set of features that come with all the packages, it can be said that eReceptionist’s pricing policy is considerably reasonable.

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Ease of Use

There is no hardware setup required with eReceptionist which makes switching from your existing setup an easy job. The Android and IOS applications have been known to be buggy at times and even though their interfaces are simple and easy to navigate, the functionality side of the applications do lack at times.

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Customer Support

  • Is there 24/7 Help & Support? No.
  • Is there phone support? Yes. The company offers phone support during office hours.
  • Is there live chat support? No.
  • Is there Email support? Yes. The company representatives can be reached via email.
  • Is there a ticketing service? No.
  • Are there video tutorials? Yes.
  • Is there a FAQ section? Yes.
  • How responsive is the support? Yes, the company has been known to respond in time to customer queries.
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Bottom Line

eReceptionist is one of UK’s premier phone system solution provider and it comes with a rich set of VoIP features including call conferencing, VoIP whisper, call screening and call recording etc. Its pricing policy is fairly reasonable and they offer companies the flexibility to add locations to their operational jurisdiction with ease by providing numbers with local codes.

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Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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Diana Keller
Diane founded her PR agency in 2008, and since that time it has gone from strength to strength. Its rapid growth, coupled with the heavy amount of phone time she and her team get through, make it the perfect testing ground for the latest VoIP systems.
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