Nextiva Review

Customer Reviews
Overview - Voip reviews at Top 5 at Voip Software


Nextiva offers cloud-based VoIP solutions that come at affordable prices. With the rich functionality and ease of use, they eliminate the need for a traditional phone system. Their package includes scalable PBX trunks, VoIP phone systems, hosted call centers, and online faxing solutions.

Their business offering consists of several features such as caller ID, advanced call routing, mobile integration, conference calling, and a lot more. All the features can be managed from a simple web-based interface. Nextiva also provides VoIP phone devices.

Their solutions are easily scalable and highly affordable. Adding or removing phones in your system is really simple. Also, the company proudly boasts of no downtime. They achieve this by forwarding the calls when the internet is down. So even if there is no internet connection or there is a power failure, the system will keep working. Their solutions are designed to have a smooth flow of communication and teams can collaborate easily, no matter where they are located. With the help of cloud based services, all your employees are always connected. Nextiva’s devices and system are easy to manage and you don’t need special IT knowledge to use their services.

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Features - Voip reviews at Top 5 Voip providers


Nextiva puts a lot of effort in offering excellent support and exceptional reliability. They try to offer the best features in the market. For example, they have unified communication that combines video, voice, web, and mobile into one system. They also have many plugins and apps that allow users to access their services seamlessly. Other major features are:

Unlimited minutes

Nextiva offers unlimited minutes to US, Canada, and Puerto Rico. They also allow unlimited virtual faxing in all their plans. These are the two features that are required by all businesses, big or small.

Mobile over IP

When you gain mobility in your communications, you will never miss a call. Even when an employee is away from their desk, they can still receive calls on their mobile phone using high-speed mobile data or Wi-Fi. Employees can use any mobile handset to access this technology.

Auto attendant

An auto attendant transfers incoming calls automatically to an extension selected by the caller. A simple auto attendant would be “Press 1 for support, 2 for sales” etc. Nextiva allows the users to program their own auto attendant using the web interface.


Nextiva offers a receptionist console that allows you to access important information about the entire company and get to know who’s available at the moment and who’s not with just one click. This saves a lot of money and you don’t have to hire a real receptionist. Setting up the receptionist is really simple and you don’t need IT knowledge to do it.

VoIP number portability

You can easily port your existing number from regular telephone provider to VoIP. This will allow you to upgrade your communication system without losing your old clients. And if your business needs to be relocated to another country, you can get local area codes as well.

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Nextiva offers three price packages and they range from $19.95 to $29.95. There are no setup fees for any of the plans.

Office Pro

  • $19.95 per month
  • Cloud PBX
  • Unlimited calling and fax
  • Free number porting and local number
  • Call management and voicemail to text
  • Shared call appearance and music on hold

Office Pro Plus

  • $22.95 per month
  • All Office Pro features
  • Conference bridge
  • Professionally recorded greeting
  • Team Presence
  • Mobile app

Office Enterprise

  • $29.95 per month
  • All Office Pro Plus features
  • Call recording
  • Access to Nextiva Anywhere

Nextiva prices are among the cheapest in the market. And while their prices are low, they offer rich features that will help all businesses. However, keep in mind that their phones and other devices come at an additional cost. You can check their models on Nextiva website. Nextiva gets its hardware from Polycom, Cisco, Panasonic, VTech, and others. They also have their own hardware, such as Nextiva Clarity and Nextiva Fax Bridge. You can use Nextiva services on third party VoIP phones as well.

Pricing - Voip reviews at Top 5 Voip Providers

Ease of Setup

While Nextiva offers a lot of functionality, they have managed to keep things simple. Their system can be easily set up using an online interface. Users can just visit the Nextiva website and log in from their web portal. The whole process is done online and it takes just a minute to add a phone. This can be done for phones sold by Nextiva, as well as third-party phones.

Their control panel and dashboard are easily understandable and can be set up by anyone, even if they are not tech-savvy. Setting up the system is quick and effortless and helps save time. And if you’re stuck somewhere, you can always contact their customer support team.

Help and Support - Antivirus reviews at Top 5 Antivirus Software

Customer support

You can contact their customer support through email, chat, phone, or social media. Their hours of operation are 5 am to 6 pm on weekdays and 6 am to 4 pm on weekends (Mountain Standard Time). They are known for excellent customer support and knowledgeable staff. They do not offer a 24/7 support but they are very active during their regular hours.

Conclusion - Voip reviews at Top 5 Voip providers

Bottom line

With extensive features, affordable prices, an easy system, and excellent customer support, Nextiva is definitely a good choice when it comes to business VoIP. They have a commitment to amazing services and they live up to their name. It’s easy to get setup on Nextiva with their web portal. They offer services that will help your business grow by cutting down costs. The downside of Nextiva is that they don’t offer 24/7 support but they can be easily reached by several channels, and their teams always respond on time. You can use Nextiva on a range of VoIP phones. If you’re thinking about setting up a telephone system for your business, Nextiva is a definite recommendation.

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Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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Richard Jimenez
Richard is the guy you call when you need someone to explain complex technology to you. Having spent a few years as an independent IT consultant, he now blogs on all aspects of business technology as he works on his first sci-fi novel.
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Nextiva Review