Onsip Review

flag Automated account administration
  • Easily segment caller groups
  • Dial by name directory feature
  • Personal ring strategy can be set for different departments
  • Advanced and efficient voicemail features
Good For
Support
9 /10
Trial/Demo
30-day free trial
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  • author: Maab Saleem
  • 16.09.18
  • Comments
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Rating

  • "Ease of use"
    9.5 /10
  • "Value for money"
    8.5 /10
  • "Features"
    8.5 /10
  • "Help & Support"
    9 /10

Overview

OnSIP, previously known as Junction Networks, is one of the prime cloud telephony service providers in the market. With over 100,000 client accounts across most industries, the contract-free service provides your business with an efficient, budget-friendly, and flexible way to communicate.

Plans & Pricing

OnSIP offers the following two packages:

Per Minute Plan

The per minute plan is $49.95 per month, plus 2.9¢ per minute, and includes a basic set of features like five voicemail inboxes, three auto attendants, three ring groups, dial by name directory, announcements, five music on hold channels and call recording users. There is also the option to purchase additional perks at a corresponding price. For instance, you could add music on hold for $19.95.

Unlimited Plan

This package costs $18.95 per user per month and includes a desk phone or a headset for each user, and as many features as you require. The plan is a convenient, all-in-one solution suitable for small and large enterprises alike. In addition to the Per Minute plan features, the Unlimited plan offers music on hold, call parking, busy lamp field and standard calling minutes. As the name suggests, all of the features are unlimited.

Per Minute Plan
$49.95/month
Pay as You Go
$18.95/user

Features and Functionality

OnSIP comes with a multitude of beneficial features including (but not limited to):

Personal attendant

The OnSIP personal attendant can answer phone calls for you and provide the caller with different options. For example, if you are unable to answer an important call for some reason, you can configure your attendant to play this message for you: “sorry for not being able to receive your call. Press 1 to record a voicemail, 2 to try my cell phone, and 3 to contact our support team.”

Advanced voicemail features

OnSIP makes voicemail faster, more efficient and more accessible. You can get your voicemail sent directly to your email. From there, you can listen to the .wav file attachment, call the OnSIP voicemail system with your extension and pin, or listen to your voicemail using the OnSIP application.

Intuitive auto-attendant

With OnSIP, setting up an auto-attendant is very straightforward. You can maximize its true potential by playing a pre-recorded message to all your callers prompting them to select different numbers to get connected to particular people or departments.

Groups

With OnSIP, you can divide and conquer. If your business is divided into different teams, you can use groups to manage a sea of callers efficiently. For example, you can set up a ring strategy for your sales team so that your leads are always easily identified from other callers.

Admin API

An exciting feature offered by OnSIP is its admin API. It allows you to automate and/or integrate your OnSIP account’s integration. From creating a user to assigning a voicemail box, you can perform all the features of the administrative portal (and then some) using the admin API.

Desktop Apps

OnSIP also offers free-to-download desktop applications. You can download said applications for Windows, Mac, and Linux platforms.

Ease of Use

Since OnSIP is cloud-based, you can set it up in a breeze. There is no need to install any hardware as long as you already have an internet connection, and you can start making calls right after registering. The interfaces for both the web-based and desktop applications are user-friendly and don’t pose a user learning curve. However, to even the most inexperienced users, the design can appear a bit dated. Overall, OnSIP scores fairly high on the usability charts, especially when compared to its counterparts.

Pros & Cons

  • Easy to use desktop applications
  • Admin API
  • Caller groups
  • Dial by name directory
  • Personal ring strategy
  • No mobile applications
  • Features can get pricy
  • Outdated design format

Customer Support

OnSIP offers a few different ways for customers to get in touch if they have questions or problems. While there is no 24/7 support available, users can contact OnSIP via phone, live chat support, and email support. The company also provides informative videos and an online blog where users can search for answers to their questions.

  • Phone Support
    OnSIP offers support via phone. You can either call directly on their landline or use InstaCall.
  • Live Online Chat
    OnSIP also offers live chat support.
  • Email
    The support team is also available via email.
  • Video Tutorials
    The YouTube channel is home to a lot of informative videos.
  • FAQ
    There is also a detailed FAQ section available on the OnSIP website.
  • Blog
    OnSIP also maintains an online blog.

Final Word

OnSIP is one of the market leaders in the cloud business telephony industry. They offer a vast variety of exciting features to their customers including personal ring strategy, caller groups, and admin API etc. at budget-friendly rates. Their desktop application is available for download on Windows, Linux and Mac platforms.

Maab Saleem
author

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

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