The Professional Services Industry

Industry-leading VoIP software providers like RingCentral and Ooma offer a fully-stacked, unified business communications system, which can be customized to fit any specific needs. In addition to replacing clunky, traditional PBX phone systems, VoIP software represents a cost-efficient, flexible, and multi-purpose collaboration system in a single platform. With VoIP, office walls aren’t an impediment to a productive working environment. Furthermore, if you need to retrieve previous communication data with a specific client, work away from home, or reroute calls, a VoIP communications systems has you covered.

Whether you’re an SMB or a large enterprise, a VoIP system’s flexibility allows you to customize features the way you want. For instance, vendors like Vonage have made sure to offer all features necessary for all business sizes. All you have to do is choose the ones you need. Furthermore, you can add or remove features, users, and devices whenever you want in a matter of minutes. For instance, during the peak season, you may need to install additional devices, hire more workers or boost your marketing efforts, and remove those after the season ends. With VoIP systems, none of that is an issue.

Armed with digital communications systems, you are poised to deliver outstanding service with the lowest response times to clients, regardless of incoming call volumes or harsh weather conditions. The cloud-based architecture automatically stores all past communications history, which can be easily retrieved in seconds. On top of that, you get access to multi-level auto attendants with connections to a dial-by-name directory, extensions, external numbers, call routing, and a 24/7/365 direct line to your business.

VoIP apps can turn your mobile phone or tablet into a virtual office. The intelligent design and integrations allow users to communicate via voice, video, and chat seamlessly. Each team members gets access to a dedicated audio conference number and can connect face-to-face with clients or host video conference calls in HD quality, with no additional tech requirements.

When dealing with local customers, it’s important to give them a local phone number. People are a few times more likely to both dial and answer unknown calls from a local number compared to an outside one. Also, this creates a trustworthy and professional image for your brand, one that knows how to run business in the given neighborhood. Plus, local and toll-free numbers are a free feature in every leading VoIP provider’s plan, which is like the icing on the cake.