Acefone UK Review - 2020 - Top 5 VoIP Providers

Acefone UK Review

flag Easy-to-use and setup
  • Custom pricing for all customers
  • Communicate anytime, from anywhere
  • Numerous third-party integrations
  • 24/7 customer support

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  • author: Marie Christine Umali
  • 15.07.20
  • Comments

Rating

  • "Ease of Use"
    9 /10
  • "Value For Money"
    9 /10
  • "Features"
    9 /10
  • "Help & Support"
    7 /10

Overview

Acefone is a UK company that focuses on innovation and improving existing technologies. Their efforts are hinged onto providing customers with one-stop, customized communication solutions that allow customers to transition cost-effectively from on-premise to cloud-based technology. They offer three primary cloud services: a) Hosted Phone System, b) Free Phone number, and c) Contact Centre Solutions, to cater to different types of industries such as retail, construction, real estate, healthcare, marketing, travel and hospitality, finance, education, and other professional services.

Plans & Pricing

Acefone offers an affordable, hosted cloud-based PBX system for both individuals and businesses. Plans begin at £7/month per user, it allows users to call UK numbers and international phone numbers in all of its plans. The plans are pay-as-you-go and include everything – from setup to maintenance, which comes in monthly or annual billing cycles. User contracts are set to a one-year minimum plan and can be renewed or canceled if you wish. Monthly charges are based on the number of phone lines and the features added. This way, you can predict and estimate monthly costs and stay within budget.

Basic features for the price of £7 per user/month plan include Call Recording, Web Conferencing, Call Routing, Call Monitoring, Virtual Extensions, SIP trunking, Ring Groups, and IVR/Voice Recognition. If you still haven’t decided if cloud-based is right for you, you may opt for a free trial and experience it yourself. If you’re happy with the trial and have decided to sign up, you get free calling privileges to the UK and international numbers for 3 months.

You must contact a sales agent to find out what kind of packages are available to fit your businesses needs.

 

Features and Functionality

Acefone offers cloud-based communication with features to help create a seamless remote working environment across your company, no matter where they are. Here is a look at some of what they have to offer.

Hosted Phone System

Acefone’s hosted cloud phone system uses VoIP technology to complete calls over the internet. Compared to traditional PBX systems, it’s a complete communications system that is inclusive of a softphone with a rich features set including Call Recording, Web Conferencing, Call Routing, Call Monitoring, Virtual Extensions, SIP Trunking, Ring Groups and IVR/Voice Recognition. Hardware is optional. Compared to other VoIP services that need 64Kbps of bandwidth per concurrent user, Acefone provides high voice quality calls even with a low bandwidth – a plus if you want to save on monthly operational costs. Some of the features we want to highlight are Call Routing, Virtual Extensions and Call Monitoring.

Call Routing, Virtual Extensions, and Call Monitoring

The Call Routing feature helps you forward received calls precisely to any number immediately, ensuring no delays. Transfer to any number or extension whether on-premise or mobile is possible with the Virtual Extensions feature. This allows your employees on telecommute to be reachable regardless of where they are. The Call monitoring feature has an online portal that depicts all details about any outgoing calls made, which provides managers clear visibility of communications. You can save and manage all customer interaction data and reconnect them anytime, making sure that call logs are ready to strategize your customer approach.

Contact Centre

Contact centres are customer-centric, so they require 24/7 availability and reliability. Acefone compiles all of the relevant features. Its reporting capability allows decision-makers to have insights on specific campaigns being run or gauge employee performance and productivity. Call analytics are also available to utilize customer data efficiently.

Third-party integrations

Acefone allows integration with third-party systems including Microsoft Office 365, Salesforce, Zendesk, ZoHo, and Gsuite. This enables support teams to enhance productivity because they can manage calls better. Users can place calls in a click of the contact’s icon to initiate the call, eliminating the need for dialing, which saves a lot of time and prevents misdials. With this feature enabled, users can edit/update leads/contacts immediately and effectively.

Free Phone Numbers

Acefone offers free phone numbers that allow companies to have more customer service tools for their clients. With these, customers can contact companies anytime, anywhere, from any device without incurring additional costs. An ingenious idea to build brand equity, these free phone numbers also come with an online portal that acts as a reporting tool, allowing agent access to customer data, tracking all details to every incoming call, or customer inquiry. This way, agents and business owners can improve their services and solve tickets at the first point of contact. Insights gathered because of this feature can help with better decision making.

You can include the following features according to your company’s needs: Call Recording, Encryption, Contact Management, Call Parking, Voice Quality Enhancement, SIP Trunking, Unified Communications, Ring Groups and IVR / Voice Recognition.

Ease of Use

The setup is effortless. Just authorize the app, and you’re ready to go. The configuration is done online, and depending on the features, integration capabilities, a business can operate in 2 hours or less. For customers integrating with a CRM solution such as Hubspot, Salesforce, etc, they provide a complete walkthrough and a video tutorial.

With Acefone, equipment is not necessary since they have a softphone available with the plan. Everything can be done online, and anyone who knows how to navigate their phones or computers properly can do this. It’s effortless to use and straightforward.

Pros & Cons

  • Good price point
  • Unified Communications to manage all of the company’s communication
  • Easily scalable for growing teams
  • You can take calls anywhere irrespective of geographical locations
  • Pricing is per user
  • Must contact a sales agent for pricing

Customer Support

As with any service provider, customer support is one of the most vital components when choosing a provider. Acefone provides 24×7 email, phone and live chat support for both sales and technical concerns. However, they might take time to get back to you. Demo/trial accounts are available on their website and by calling, 0800-084-3663, you get immediate activation of service within minutes.

  • 24/7 Help & Support
    Acefone provides 24/7 email, phone and live chat support for both sales and technical concerns.
  • Phone Support
    You can reach sales or support agents at 0800-084-3663.
  • Live Online Chat
    There is 24/7 live chat support.
  • Email
    Support can be contacted via email 24/7

Final Word

There may be some resistance to those new to the concept of cloud-based phone systems, especially if you’ve mastered the art of running and managing an on-premise solution. While on-premise solutions have some advantages, hosted communication solutions such as Acefone’s suite provide compelling reasons to switch. Feature-rich offerings, functionality, the low cost of acquisition, customization options, ease of use, integration capabilities, scalability, security, and disaster recovery protocol – the Acefone delivers like a powerhouse. Overall, Acefone is an excellent option for companies that want more value for money with a full-featured and customized cloud-based communication solution.

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Marie
Marie Christine Umali
author

Marie Christine Umali is a freelance, professional marketing consultant, and writer who loves helping companies from different industries plan, optimize, and launch new business strategies. She spent most of her career in the IT industry, gaining experiences in back-end and front-end infrastructure that involve network security, communications, and customer management systems.

This review is based on the writer's personal opinion.

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