RingCentral Review

flag 30% cost savings with all-inclusive pricing
  • Easy to set up & use cloud phone system
  • Work from anywhere and from any device
  • Expert security monitoring so your data stays safe
  • Get help from RingCentral's industry experts in one call
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9 /10
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  • author: Maab Saleem
  • 12.03.18
  • Comments
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  • "Ease of use"
    9 /10
  • "Value for money"
    9 /10
  • "Features"
    10 /10
  • "Help & Support"
    9 /10


RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax.

Plans & Pricing

RingCentral ranges from $19.99 to $49.99, so there are good plans for any small, mid-market, or enterprise business. The following prices are based on plans for between 2-99 users.

Essentials – $19.99/month/user

At $19.99 per user per month, this plan comes with complete cloud phone system for individuals and small teams. You can add up to 10 users to this plan, and also take advantage of a toll-free or local number. You’ll get up to 100 toll-free minutes per month, as well as video conference capabilities for 4 people.

Standard – $24.99/month/user

In addition to the features that come with the Essentials plan, the Standard plan gives you an upgrade with unlimited users as well as unlimited internet fax services. You’ll also get 1,000 toll-free minutes per month.

Premium (Most Popular) – $34.99/month/user

At $34.99 per user per month, this plan is a step ahead. In addition to features from the Standard package, you’ll also get 2,500 toll-free minutes per month, video conferencing capabilities for up to 100 people, a voicemail-to-text feature, as well as an automatic call recording feature.

Ultimate – $49.99/month/user

The Ultimate plan comes with all the features of the previous plans, but boasts 10,000 toll-free minutes per month, as well as video conferencing for up to 200 people.

You can try RingCentral’s services free for 15 days, so that way you’ll be able to try out a plan before seeing which one really fits your business’s needs best.


Features and Functionality

RingCentral has many of the useful features we expect from a VoIP service as well as some unique ones. RingCentral Office optimizes business communications with enterprise-class voice, fax, text, call handling, mobile apps, and BYOD capability. The phone system seamlessly integrates with Salesforce, Oracle, Zendesk, Desk, Box, Dropbox, Google, and Microsoft.

Business Numbers

RingCentral allows you to transfer your current business numbers free of charge. You can also choose from a range of local numbers, which makes it great for establishing a local presence from a central office. Toll-free and international numbers are also an option.

BYOD Capable

RingCentral is very easy to roll out to all employees – even remote workers – thanks to the range of free apps, which are available for Android/iOS phones and tablets, as well as PCs. Settings and users are also managed via the software.

Total Software Integration

RingCentral software is designed to integrate seamlessly with the most popular business software to create a truly unified experience. Among the supported apps are Salesforce, Zendesk, Google, MS Office 365, and Oracle.

Additional Features

  • Voicemail and greetings. Easily create and modify your inboxes and greetings. Access your voicemail from all devices.
  • Internet fax. Send faxes from your computer, mobile phones, cloud storage providers and others.
  • Phone service and devices. All devices, digital and analog, can be easily connected to RingCentral. You can also rent IP phones and conferencing equipment.
  • Call management. RingCentral offers the full range of call management features, including call forwarding, automatic call recording, screening, and notifications.

Ease of Use

RingCentral is easily installed online. A simple guide is available on RingCentral’s website and you can also schedule an appointment with an implementation advisor, who can help you get set up and arrange for necessary hardware to be delivered to your company’s offices. With the RingCentral cloud phone system, you plug IP desk phones and computers into your internet connection and install the RingCentral mobile app on your employees’ smartphones. The software itself is easy to use with a clear design that includes useful tabbed headings.

Pros & Cons

  • 24/7 customer support
  • Keep your current number
  • Mobile Apps available
  • Automatic call recording
  • Bring your own device
  • No home phone service
  • Need to make regular backups

Customer Support

RingCentral doesn’t rank first place when it comes to their customer service phone interactions with customers, however, for those who are willing to brave it, there are phone numbers for local calling within several countries. On the other hand, RingCentral has lots of good options for electronic communication and information. There is a 24/7 live chat option, the ability to open a case and check its status via the website, a community forum, a knowledge base, guides and videos, and the RingCentral University with topic-based learning sessions.

  • 24/7 Help & Support
    Support is available 24/7 via chat, or by submitting a support case. Phone support is available 24/7 only for RingCentral Office users.
  • Phone Support
    Clients can contact RingCentral by phone for inquiries or customer support.
  • Live Online Chat
    Live chat is available around the clock.
  • Email
    There is email support available.
  • FAQ
    There is a FAQ section available on the company website.
  • Community Forum
    A community forum is available to ask questions, get feedback, and help others.
  • Blog
    The blog has categories such as Enterprise, NEW, SMB, Customer Stories, RingCentral Tips, RingCentral UK, and Developers.

Final Word

RingCentral will provide you with everything your business needs including the same level of service, reliability, and technology for companies of all sizes. It has apps for all available devices and is easy to use, helping you run your business more efficiently.

From its website to setup of the product itself, RingCentral delivers a smooth yet powerful experience that makes it a joy to use. It may not be the cheapest of VoIP providers but the range of functionality and integration with most popular business software has made it a leading light in the VoIP industry. From small businesses to enterprise-level, RingCentral is great for the modern workforce.

Maab Saleem

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

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Questions & Answers

John Ritschel
John Ritschel

Will VoiP work if you’re not at home?

Yes, VoIP works by using your internet or WiFi connection to make phone calls. This means that your calls can be forwarded to your mobile device, or between different landlines. Different VoIP providers also have features such as Voicemail to SMS, and more.
Karen Moore
Karen Moore

Will VoiP work with any office phone system?

Thank you for your question Karen. Compatibility will depend on the VoIP system you choose, and the current phone system you are using. In general, just about any phone system can be converted to a VoIP system. You may have to make some technical adjustments, like increasing your internet speed, and you may have to purchase some hardware.

We recommend choosing one or two providers based on the features you are looking for (like international calls, unlimited virtual phone numbers, etc.) and contact them directly to help you determine how their system might work with your current system.
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