Pros & Cons
- Caller ID-block
- World plan for international calls
- Great variety of features
- Consistent call quality
- Video calling and video messaging for mobile apps
- Limited range of devices
- Reported issues with customer support
Plans & Pricing
*Special Offer: Get 30% off! As low as $13.99/line/month!
Terms & Conditions:
Promotional discount of 30% off the standard rate applies to monthly recurring voice extension charges for up to 99 lines. Offer available for new accounts only, and only for purchases completed online. Discount does not apply to add-ons, features, hardware, or one-time charges. Taxes and fees not included. Services and billing will continue until canceled. You may cancel at any time through the Vonage online portal or by calling customer care, but cancellation within contract term subject to Early Termination Fees up to the total price of your service contract. Choose a plan and the promo code 30PERCENTOFF will be applied automatically when you checkout online. Offer valid through 12/31/22.
Vonage Business Communications
Vonage Business Communications is a small business-friendly, unified communications solution that offers voice, SMS, messaging, video, and more. Vonage Business Communications is available on a month-to-month contract, easily scales as your business grows, and includes 24/7 customer support.
Vonage’s business plans include three pricing tiers:
- 1 – 4 lines, $19.99 per month/per line
- 5 – 19 lines, $17.99 per month/per line
- 20+ lines, $14.99 per month/per line
Plus taxes and fees per line
Great for remote teams and professionals on the go, with seamless connectivity across mobile devices and desktop apps.
- 1 – 4 lines, $29.99 per line
- 5 – 19 lines, $27.99 per line
- 20+ lines, $24.99 per line
Plus taxes and fees per line
Users can collaborate and communicate on their preferred channel, whether that’s calls, messaging, or video—including desk phones. Also includes access to business applications or IP phones.
- 1 – 4 lines, $39.99 per line
- 5 – 19 lines, $37.99 per line
- 20+ lines, $34.99 per line
Plus taxes and fees per line
Every plan comes with Vonage Team Messaging. Even if your company only has a few VoIP lines, you can connect all of your employees. Now your teams can share files and communicate by group messaging, voice call, or video call. Vonage Meetings is provided in the Premium and Advanced plans at no extra cost. This tool helps remote teams optimally collaborate in whatever way is best—be it by phone, messaging, or video.
From calls to messaging to video, the advanced package keeps everyone connected on their preferred channels. Users can access business applications and numerous premium calling features. Available for IP phones. In order to get pricing for Vonage Business Communications, you need to fill out a form and Vonage will get back to you. Next steps could include a free trial or free consultation.
Vonage is one of the largest VoIP providers in the industry. Vonage offers a good variety of calling plans to meet the needs of both business and residential users. They also offer a range of VoIP phones and routers that are designed to get the most out of business communications. The feature-rich plans, excellent call quality, and easy setup make it a go-to choice for VoIP calling requirements. Vonage owns over 235 U.S. patents and has been named TMC Product of the Year four years in a row (2017 to 2020).
Popular Hardware Options
The HD voice, privacy protection, and simple-to-use headset capabilities make this a powerful office phone. The wall mountable unit also has a five-line graphical LCD display, with support for two lines.
This two-line SIP phone was made with small and medium businesses in mind. With HD voice, a large selection of business features, and a 2.5-inch backlit LCD display, this phone is a great option for any office.
With a high-resolution rich color display and clear life-like HD voice technology, this phone is a fantastic addition to any business. It supports multiple different connections like Bluetooth headsets and USBs, and includes tons of business features.
Features and Functionality
Multi-line phone system
Vonage lets you handle calls using up to three devices per extension, so you can take and receive calls on your handset in the office, at home, from your smartphone and from your laptop. It’s a great way to improve the efficiency of your business communications and works very smoothly.
Enhanced call forwarding gives users the ability to answer home or business phone calls from wherever they are. This redirects selected calls through your Vonage Online Account or by phone. It’s easy to set up and callers never know it is being forwarded.
Vonage boasts Voicemail Plus which allows customers to listen to their voice messages from any phone or they can have the audio sent to their email.
Selective call block
Selected Call Block makes it easier than ever to block any unwanted callers. You can block and unblock calls as frequently as you wish.
- Three-way calling
- Anonymous call block
- Bandwidth saver
- Call hunt
- Call return
- Call transfer
- Call waiting
- Caller ID block
- Do not disturb
- In-network calling
Ease of Use
Users can expect an easy setup procedure with Vonage. A simple, three-step process means users only need to connect the phone adapter to the internet connection. It’s a breeze to use out of the box and it comes with clear-cut guidance. If any troubleshooting issues arise then you’ll find as much help as you could possibly need on the customer support page of the website.
Vonage has a knowledge base that is accessible anytime. Assistance is also available by chat Monday through Friday from 9am to 9pm ET or by submitting a case online. Live representatives are available by calling a toll-free number Monday through Friday from 8am to 12am ET and weekends from 9am to 9pm ET. On-call support is available after hours for emergencies. Vonage has gotten mixed customer reviews, ranging from exceptional experiences with the entire process to complaints about agents who were unable to provide solutions.
Phone SupportHours vary for US customers, international customers, or customers that require support in Spanish.
Live Online ChatChat support is available 24 hours a day from Monday - Sunday.
FAQA comprehensive FAQ page is available with FAQs covering pretty much everything you can think of.
Community ForumA community forum is available for users at all times.
BlogThe company has a blog but it has not been updated since November 2016.
The wide choice of Vonage Business Communications plans and handy features ensures customers get what they want and more. For example, the scalable solution spans channels, apps, and devices—and can help deliver secure, global customer communications experiences to over 35 countries. The scalability and customization allow customers to build their own plan rather than settle for a pre-built package. Vonage is a trusted and established brand that is worth considering for both the home and office systems.