Vonage Review

flag Winner of two 2019 TMCNet Awards
  • Owns over 170 U.S. patents

  • 3,000+ new Vonage Cloud customers monthly

  • One of the largest private MPLS networks

  • Partnered & integrated with top business platforms

User Reviews

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Overall vonage Rating

star star star star star
4.3
(3 Reviews)
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T
star star star star star

Calls to my cell when people dial my home phone

I have had Vonage for 15 years or more but recently calls to my home phone have been coming through on my cell. I have worked with Vonage to correct this to no avail.

R
star star star star star

Great Experience

I have had Vonage for about 20 years, in fact my whole family has Vonage, I would recommend it to anyone. I am able to call 60 countries. Talk as long as I like, in fact, my wife calls her sister every day. She lives in Great Britain.

R
star star star star star

Love it!

Have had Vonage for about 5 yrs. now. Love it!!!!

Pros & Cons

  • Caller ID-block
  • World plan for international calls
  • Great variety of features
  • Consistent call quality
  • Video calling and video messaging for mobile apps
  • Limited range of devices
  • Reported issues with customer support

Plans & Pricing

***Limited Offer: 30% off For the Life of Your Plan***

Terms & Conditions:

*30% discount applies to standard monthly recurring voice extension charges and is available for online purchases for new accounts only. Taxes and fees not included. The 30% discount does not apply to add-ons, features, hardware, one-time charges. Click a “Buy Now” link below and enter the promo code 30OFF on the payment screen.

Vonage Business Communications

Vonage Business Communications is a small business-friendly, unified communications solution that offers voice, SMS, messaging, video, and more. Vonage Business Communications is available on a month-to-month contract, easily scales as your business grows, and includes 24/7 customer support.

Vonage’s business plans include three pricing tiers:

Mobile Plan

  • 1 – 4 lines, $19.99 per month/per line
  • 5 – 19 lines, $17.99 per month/per line
  • 20+ lines, $14.99 per month/per line

Plus taxes and fees per line

Great for remote teams and professionals on the go, with seamless connectivity across mobile devices and desktop apps.

Premium Plan

  • 1 – 4 lines, $29.99 per line
  • 5 – 19 lines, $27.99 per line
  • 20+ lines, $24.99 per line

Plus taxes and fees per line

Users can collaborate and communicate on their preferred channel, whether that’s calls, messaging, or video—including desk phones. Also includes access to business applications or IP phones.

Advanced Plan

  • 1 – 4 lines, $39.99 per line
  • 5 – 19 lines, $37.99 per line
  • 20+ lines, $34.99 per line

Plus taxes and fees per line

Every plan comes with Vonage Team Messaging. Even if your company only has a few VoIP lines, you can connect all of your employees. Now your teams can share files and communicate by group messaging, voice call, or video call. Vonage Meetings is provided in the Premium and Advanced plans at no extra cost. This tool helps remote teams optimally collaborate in whatever way is best—be it by phone, messaging, or video.

From calls to messaging to video, the advanced package keeps everyone connected on their preferred channels. Users can access business applications and numerous premium calling features. Available for IP phones. In order to get pricing for Vonage Business Communications, you need to fill out a form and Vonage will get back to you. Next steps could include a free trial or free consultation.

Mobile
$19.99/m
per line
Premium
$29.99/m
per line
Advanced
$39.99/m
per line

Overview

Vonage is one of the largest VoIP providers in the industry. Vonage offers a good variety of calling plans to meet the needs of both business and residential users. They also offer a range of VoIP phones and routers that are designed to get the most out of business communications. The feature-rich plans, excellent call quality, and easy setup make it a go-to choice for VoIP calling requirements. Vonage owns over 235 U.S. patents and has been named TMC Product of the Year four years in a row (2017 to 2020).

Rating

  • "Ease of Use"
    9 /10
  • "Value For Money"
    10 /10
  • "Features"
    10 /10
  • "Help & Support"
    9 /10

Popular Hardware Options

Yealink T21P-E2

The HD voice, privacy protection, and simple-to-use headset capabilities make this a powerful office phone. The wall mountable unit also has a five-line graphical LCD display, with support for two lines.

Polycom VVX201

This two-line SIP phone was made with small and medium businesses in mind. With HD voice, a large selection of business features, and a 2.5-inch backlit LCD display, this phone is a great option for any office.

Yealink T46S

With a high-resolution rich color display and clear life-like HD voice technology, this phone is a fantastic addition to any business. It supports multiple different connections like Bluetooth headsets and USBs, and includes tons of business features.

Features and Functionality

Multi-line phone system

Vonage lets you handle calls using up to three devices per extension, so you can take and receive calls on your handset in the office, at home, from your smartphone and from your laptop. It’s a great way to improve the efficiency of your business communications and works very smoothly.

Enhanced call-forwarding

Enhanced call forwarding gives users the ability to answer home or business phone calls from wherever they are. This redirects selected calls through your Vonage Online Account or by phone. It’s easy to set up and callers never know it is being forwarded.

Advanced voicemail

Vonage boasts Voicemail Plus which allows customers to listen to their voice messages from any phone or they can have the audio sent to their email.

Selective call block

Selected Call Block makes it easier than ever to block any unwanted callers. You can block and unblock calls as frequently as you wish.

Additional features

  • Three-way calling
  • Anonymous call block
  • Bandwidth saver
  • Call hunt
  • Call return
  • Call transfer
  • Call waiting
  • Caller ID block
  • Do not disturb
  • In-network calling

Ease of Use

Users can expect an easy setup procedure with Vonage. A simple, three-step process means users only need to connect the phone adapter to the internet connection. It’s a breeze to use out of the box and it comes with clear-cut guidance. If any troubleshooting issues arise then you’ll find as much help as you could possibly need on the customer support page of the website.

Customer Support

Vonage has a knowledge base that is accessible anytime. Assistance is also available by chat Monday through Friday from 9am to 9pm ET or by submitting a case online. Live representatives are available by calling a toll-free number Monday through Friday from 8am to 12am ET and weekends from 9am to 9pm ET. On-call support is available after hours for emergencies. Vonage has gotten mixed customer reviews, ranging from exceptional experiences with the entire process to complaints about agents who were unable to provide solutions.

  • Phone Support
    Hours vary for US customers, international customers, or customers that require support in Spanish.
  • Live Online Chat
    Chat support is available 24 hours a day from Monday - Sunday.
  • Email
    Email support is available, and a response is guaranteed within 24 hours.
  • FAQ
    A comprehensive FAQ page is available with FAQs covering pretty much everything you can think of.
  • Community Forum
    A community forum is available for users at all times.
  • Blog
    The company has a blog but it has not been updated since November 2016.

Final Word

The wide choice of Vonage Business Communications plans and handy features ensures customers get what they want and more. For example, the scalable solution spans channels, apps, and devices—and can help deliver secure, global customer communications experiences to over 35 countries. The scalability and customization allow customers to build their own plan rather than settle for a pre-built package. Vonage is a trusted and established brand that is worth considering for both the home and office systems.

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This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website. These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table, or according to other formula in the event specifically detailed by us. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
Jessica Silva>
Jessica Silva
author

Jessica is an entrepreneur with a company that assists small startups in getting off the ground. Her years of experience in business communications means she can provide great telephony advice to help businesses achieve success.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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Questions & Answers

Guest
Jon

Will this system work on multiple cordless phones?

Answer
There are several options for setting up more than one phone on a single phone line. When it comes to cordless phones, you can plug the base unit of a cordless telephone system into your Vonage adapter and install the additional cordless phones in other locations.
Guest
Fred Stanley

can I use my old phone number if i transfer service?

Answer
Yes, you can easily port (transfer) your phone number to Vonage.
Guest
Rich

I am unfamiliar with the term “softphone”. What is it and why would I have to pay an additional $10 per month?

Answer
Vonage SoftPhone is a fully functioning telephone interface that you can download and install on your PC or Mac and use without your Vonage phone adapter, even when you are traveling. With the SoftPhone you can make and receive calls, pick up voicemail and use most other Vonage features. Vonage gives you the ability to use their services. The Softphone is the software you need to download through which Vonage services are executed and VoIP calls are made.
Guest
Max

Does incoming caller id display the full name of the party that’s calling?

Answer
Thank you for your question, Max. As is common for most in the industry, Vonage Caller ID has a 13 character limit when displaying a callers name.
Guest
Brian M.

Can I use this system with my smartphone?

Answer
Yes, Vonage lets you handle calls using up to three devices per extension. Their softphone application means you can take and receive calls from your smartphone and from your laptop.
Guest
Analise Koren

I am not a business. Is there a residential plan available?

Answer
Unfortunately Vonage no longer offers residential VoIP services. However, if you’re looking for residential VoIP we can recommend GoToConnect.
Guest
George Walker

Can I use any office phone with this system? Or will I need to buy a new one?

Answer
In general, most modern business phones are equipped to connect to a VoIP service. Existing phones must be SIP (Session Initiated Protocol) capable to be compatible with your Vonage system.
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