Vonage Review

flag *From $13.99/line/mo
  • Trusted by over 100K+ Businesses

  • One of the largest private MPLS networks

  • Partnered & integrated with top business platforms

  • 99.999% uptime reliability*

Pros & Cons

  • Caller ID-block
  • World plan for international calls
  • Great variety of features
  • Consistent call quality
  • Video calling and video messaging for mobile apps
  • Limited range of devices
  • Reported issues with customer support

Plans & Pricing

Special Offer: Get 30% off! As low as $13.99/line/month! 

Terms & Conditions

Minimum 1-year contract required for new accounts only. Standard monthly recurring charges for one (1) local number are waived for the life cycle of the VBC account. The promotional discount of 30% off the standard rate is for the duration of the service. This discount only applies to monthly recurring voice extension charges for online purchases up to 99 lines. Discount does not apply to add-ons, features, hardware, or one-time charges. Services and billing will continue until canceled. Cancellations may be completed using the VBC Admin Portal or by calling Vonage Customer Care. However, cancelling service during contract term is subject to Early Termination Fees. Early Termination Fees can range up to the total price of your service contract. Choose a plan and the promo code 30PERCENTOFF will be applied automatically when you checkout online. Offer valid through May 16, 2024.

Vonage Business Communications

Vonage Business Communications is a small business-friendly, unified communications solution that offers voice, SMS, messaging, video, and more. Vonage Business Communications is available on a month-to-month contract, easily scales as your business grows, and includes 24/7 customer support.

Vonage’s business plans include three pricing tiers:

Mobile Plan

  • 1 – 4 lines, $19.99 per month/per line
  • 5 – 19 lines, $17.99 per month/per line
  • 20+ lines, $14.99 per month/per line

Plus taxes and fees per line

Great for remote teams and professionals on the go, with seamless connectivity across mobile devices and desktop apps.

Premium Plan

  • 1 – 4 lines, $29.99 per line
  • 5 – 19 lines, $27.99 per line
  • 20+ lines, $24.99 per line

Plus taxes and fees per line

Users can collaborate and communicate on their preferred channel, whether that’s calls, messaging, or video—including desk phones. Also includes access to business applications or IP phones.

Advanced Plan

  • 1 – 4 lines, $39.99 per line
  • 5 – 19 lines, $37.99 per line
  • 20+ lines, $34.99 per line

Plus taxes and fees per line

Every plan comes with Vonage Team Messaging. Even if your company only has a few VoIP lines, you can connect all of your employees. Now your teams can share files and communicate by group messaging, voice call, or video call. Vonage Meetings is provided in the Premium and Advanced plans at no extra cost. This tool helps remote teams optimally collaborate in whatever way is best—be it by phone, messaging, or video.

From calls to messaging to video, the advanced package keeps everyone connected on their preferred channels. Users can access business applications and numerous premium calling features. Available for IP phones. In order to get pricing for Vonage Business Communications, you need to fill out a form and Vonage will get back to you. Next steps could include a free trial or free consultation.

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Vonage is one of the largest VoIP providers in the industry. Vonage offers a good variety of calling plans to meet the needs of both business and residential users. They also offer a range of VoIP phones and routers that are designed to get the most out of business communications. The feature-rich plans, excellent call quality, and easy setup make it a go-to choice for VoIP calling requirements. Vonage owns over 235 U.S. patents and has been named TMC Product of the Year four years in a row (2017 to 2020).


  • "Ease of Use"
    9 /10
  • "Value For Money"
    10 /10
  • "Features"
    10 /10
  • "Help & Support"
    9 /10

Popular Hardware Options

Yealink T21P-E2

The HD voice, privacy protection, and simple-to-use headset capabilities make this a powerful office phone. The wall mountable unit also has a five-line graphical LCD display, with support for two lines.

Polycom VVX201

This two-line SIP phone was made with small and medium businesses in mind. With HD voice, a large selection of business features, and a 2.5-inch backlit LCD display, this phone is a great option for any office.

Yealink T46S

With a high-resolution rich color display and clear life-like HD voice technology, this phone is a fantastic addition to any business. It supports multiple different connections like Bluetooth headsets and USBs, and includes tons of business features.

Features and Functionality

Multi-line phone system

Vonage lets you handle calls using up to three devices per extension, so you can take and receive calls on your handset in the office, at home, from your smartphone and from your laptop. It’s a great way to improve the efficiency of your business communications and works very smoothly.

Enhanced call-forwarding

Enhanced call forwarding gives users the ability to answer home or business phone calls from wherever they are. This redirects selected calls through your Vonage Online Account or by phone. It’s easy to set up and callers never know it is being forwarded.

Advanced voicemail

Vonage boasts Voicemail Plus which allows customers to listen to their voice messages from any phone or they can have the audio sent to their email.

Selective call block

Selected Call Block makes it easier than ever to block any unwanted callers. You can block and unblock calls as frequently as you wish.

Additional features

  • Three-way calling
  • Anonymous call block
  • Bandwidth saver
  • Call hunt
  • Call return
  • Call transfer
  • Call waiting
  • Caller ID block
  • Do not disturb
  • In-network calling

Ease of Use

Users can expect an easy setup procedure with Vonage. A simple, three-step process means users only need to connect the phone adapter to the internet connection. It’s a breeze to use out of the box and it comes with clear-cut guidance. If any troubleshooting issues arise then you’ll find as much help as you could possibly need on the customer support page of the website.

Customer Support

Vonage has a knowledge base that is accessible anytime. Assistance is also available by chat Monday through Friday from 9am to 9pm ET or by submitting a case online. Live representatives are available by calling a toll-free number Monday through Friday from 8am to 12am ET and weekends from 9am to 9pm ET. On-call support is available after hours for emergencies. Vonage has gotten mixed customer reviews, ranging from exceptional experiences with the entire process to complaints about agents who were unable to provide solutions.

  • Phone Support
    Hours vary for US customers, international customers, or customers that require support in Spanish.
  • Live Online Chat
    Chat support is available 24 hours a day from Monday - Sunday.
  • Email
    Email support is available, and a response is guaranteed within 24 hours.
  • FAQ
    A comprehensive FAQ page is available with FAQs covering pretty much everything you can think of.
  • Community Forum
    A community forum is available for users at all times.
  • Blog
    The company has a blog but it has not been updated since November 2016.

Final Word

The wide choice of Vonage Business Communications plans and handy features ensures customers get what they want and more. For example, the scalable solution spans channels, apps, and devices—and can help deliver secure, global customer communications experiences to over 35 countries. The scalability and customization allow customers to build their own plan rather than settle for a pre-built package. Vonage is a trusted and established brand that is worth considering for both the home and office systems.

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Jessica Silva>
Jessica Silva

Jessica is an entrepreneur with a company that assists small startups in getting off the ground. Her years of experience in business communications means she can provide great telephony advice to help businesses achieve success.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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Questions & Answers


Will this system work on multiple cordless phones?

There are several options for setting up more than one phone on a single phone line. When it comes to cordless phones, you can plug the base unit of a cordless telephone system into your Vonage adapter and install the additional cordless phones in other locations.
Fred Stanley

can I use my old phone number if i transfer service?

Yes, you can easily port (transfer) your phone number to Vonage.

I am unfamiliar with the term “softphone”. What is it and why would I have to pay an additional $10 per month?

Vonage SoftPhone is a fully functioning telephone interface that you can download and install on your PC or Mac and use without your Vonage phone adapter, even when you are traveling. With the SoftPhone you can make and receive calls, pick up voicemail and use most other Vonage features. Vonage gives you the ability to use their services. The Softphone is the software you need to download through which Vonage services are executed and VoIP calls are made.

Does incoming caller id display the full name of the party that’s calling?

Thank you for your question, Max. As is common for most in the industry, Vonage Caller ID has a 13 character limit when displaying a callers name.
Brian M.

Can I use this system with my smartphone?

Yes, Vonage lets you handle calls using up to three devices per extension. Their softphone application means you can take and receive calls from your smartphone and from your laptop.
Analise Koren

I am not a business. Is there a residential plan available?

Unfortunately Vonage no longer offers residential VoIP services. However, if you’re looking for residential VoIP we can recommend GoToConnect.
George Walker

Can I use any office phone with this system? Or will I need to buy a new one?

In general, most modern business phones are equipped to connect to a VoIP service. Existing phones must be SIP (Session Initiated Protocol) capable to be compatible with your Vonage system.
Contact Us

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