Vonage Review - 2021 - Top 5 VoIP Providers

Vonage Review

flag Winner of two 2019 TMCNet Awards
  • Owns over 170 U.S. patents
  • 3,000+ new Vonage Cloud customers monthly
  • One of the largest private MPLS networks
  • Partnered & integrated with top business platforms
(2 reviews)
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  • author: Jessica Silva
  • 12.03.18
  • Comments


  • "Ease of Use"
    9 /10
  • "Value For Money"
    10 /10
  • "Features"
    10 /10
  • "Help & Support"
    9 /10


Vonage is one of the largest VoIP providers in the industry. Vonage offers a good variety of calling plans to meet the needs of both business users and residential users. They also offer a range of VoIP phones and routers that are designed to get the most out of business communications. The feature-full plans, excellent call quality and easy setup make it a go-to choice for VoIP calling requirements. Vonage owns over 170 U.S. patents and has been named TMC Product of the Year 3 years in a row (2017, 2018, 2019).

Plans & Pricing

Vonage’s business plans include Vonage Business Cloud Mobile Plus and Vonage Business Cloud Complete. It also includes Vonage Enterprise.

Vonage Business Cloud is small business friendly has month-to-month contracts available, easily scales as your business grows and includes high-quality voice, point to point video, and messaging as well as 24/7 customer support. Vonage Enterprise is for enterprise-grade unified communications, has advanced features including conferencing for up to 300 users, has end-to-end managed installation and dedicated service teams.

In order to get pricing for Vonage Business Cloud, you need to fill out a form and Vonage will get back to you. In order to get pricing for Vonage Enterprise, you will receive a free consultation by filling in a form and they will get back to you.

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Popular Hardware Options

Yealink T21P-E2

Get high-definition voice , privacy protection, and simple to use headset capabilities with this powerful office phone. There is also a 5-line graphical LCD display, support for two lines, and it is wall mountable.

Polycom VVX201

This 2 line SIP phone was made with small and medium businesses in mind. With HD voice, a large selection of business features, a 2.5″ backlit LCD display, and support for two lines, this phone is a great option for any office.

Yealink T46S

With a high-resolution rich color display and clear life-like voice HD technology, this phone is a fantastic addition to any business. It supports multiple different connections like headsets and USBs, tons of business features, and Bluetooth headset capabilities.

Features and Functionality

Multi-line phone system

Vonage lets you handle calls using up to three devices per extension, so you can take and receive calls on your handset in the office, at home, from your smartphone and from your laptop. It’s a great way to improve the efficiency of your business communications and works very smoothly.

Enhanced call-forwarding

Enhanced call forwarding gives users the ability to answer home or business phone calls from wherever they are. This redirects selected calls through your Vonage Online Account or by phone. It’s easy to set up and callers never know it is being forwarded.

Advanced voicemail

Vonage boasts Voicemail Plus which allows customers to listen to their voice messages from any phone or they can have the audio sent to their email.

Selected call block

Selected Call Block makes it easier than ever to block any unwanted callers. You can block and unblock calls as frequently as you wish.

Additional features

  • 3-way calling
  • Anonymous call block
  • Bandwidth saver
  • Call hunt
  • Call return
  • Call transfer
  • Call waiting
  • Caller ID block
  • Do Not Disturb
  • In-network calling

Ease of Use

Users can expect an easy setup procedure with Vonage. A simple, three-step process means users only need to connect the phone adapter to the internet connection. It’s a breeze to use out of the box and it comes with clear-cut guidance. If any troubleshooting issues arise then you’ll find as much help as you could possibly need on the customer support page of the website.

Pros & Cons

  • Offers caller ID-block
  • Offers a world plan for international calls
  • Great variety of features
  • Call quality is consistent
  • Video calling and video messaging for mobile apps
  • Limited range of devices
  • Reported issues with customer support

Customer Support

Vonage has a knowledge base that is accessible 24/7. Assistance is also available via chat Monday-Friday from 9am-9pm EDT or by submitting a case online. Live representatives are available by calling a toll-free number Monday-Friday from 8am-12am ET and weekends from 9am-9pm ET. There is also on-call support available after hours for emergencies. Vonage has gotten mixed customer reviews, ranging from exceptional experiences with the entire process to complaints about agents who were unable to provide solutions.

  • Phone Support
    Hours vary for US customers, international customers, or customers that require support in Spanish.
  • Live Online Chat
    Chat support is available 24 hours a day from Monday - Sunday.
  • Email
    Email support is available, and a response is guaranteed within 24 hours.
  • FAQ
    A comprehensive FAQ page is available with FAQs covering pretty much everything you can think of.
  • Community Forum
    A community forum is available for users at all times.
  • Blog
    The company has a blog but it has not been updated since November 2016.

Final Word

Vonage VoIP plans are suitable for a range of business and home needs. The wide choice of plans and handy features ensures customers get what they want and more. Customers can build their own plan rather than settle for a pre-built package. Vonage is a trusted and established brand that is worth considering for both the home and office systems.

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Jessica Silva>
Jessica Silva

Jessica is an entrepreneur with a company that assists small startups in getting off the ground. Her years of experience in business communications means she can provide great telephony advice to help businesses achieve success.

This review is based on the writer's personal opinion.

User Reviews

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Overall vonage Rating

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(2 Reviews )
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Great Experience

I have had Vonage for about 20 years, in fact my whole family has Vonage, I would recommend it to anyone. I am able to call 60 countries. Talk as long as I like, in fact, my wife calls her sister every day. She lives in Great Britain.

star star star star star

Love it!

Have had Vonage for about 5 yrs. now. Love it!!!!

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Questions & Answers


Will this system work on multiple cordless phones?

There are several options for setting up more than one phone on a single phone line. When it comes to cordless phones, you can plug the base unit of a cordless telephone system into your Vonage adapter and install the additional cordless phones in other locations.
Fred Stanley

can I use my old phone number if i transfer service?

Yes, you can easily port (transfer) your phone number to Vonage.

I am unfamiliar with the term “softphone”. What is it and why would I have to pay an additional $10 per month?

Vonage SoftPhone is a fully functioning telephone interface that you can download and install on your PC or Mac and use without your Vonage phone adapter, even when you are traveling. With the SoftPhone you can make and receive calls, pick up voicemail and use most other Vonage features. Vonage gives you the ability to use their services. The Softphone is the software you need to download through which Vonage services are executed and VoIP calls are made.

Does incoming caller id display the full name of the party that’s calling?

Thank you for your question, Max. As is common for most in the industry, Vonage Caller ID has a 13 character limit when displaying a callers name.
Brian M.

Can I use this system with my smartphone?

Yes, Vonage lets you handle calls using up to three devices per extension. Their softphone application means you can take and receive calls from your smartphone and from your laptop.
Analise Koren

I am not a business. Is there a residential plan available?

Unfortunately Vonage no longer offers residential VoIP services. However, if you’re looking for residential VoIP we can recommend GoToConnect.
George Walker

Can I use any office phone with this system? Or will I need to buy a new one?

In general, most modern business phones are equipped to connect to a VoIP service. Existing phones must be SIP (Session Initiated Protocol) capable to be compatible with your Vonage system.
Contact Us

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