- author: Jessica Silva
Vonage is one of the largest VoIP providers in the industry. Vonage offers a good variety of calling plans to meet the needs of both business users and residential users. They also offer a range of VoIP phones and routers that are designed to get the most out of business communications. The feature-full plans, excellent call quality and easy setup make it a go-to choice for VoIP calling requirements. Vonage owns over 170 U.S. patents and has been named TMC Product of the Year 3 years in a row (2017, 2018, 2019).
Plans & Pricing
Vonage’s business plans include Vonage Business Cloud Mobile Plus and Vonage Business Cloud Complete. It also includes Vonage Enterprise.
Vonage Business Cloud is small business friendly has month-to-month contracts available, easily scales as your business grows and includes high-quality voice, point to point video, and messaging as well as 24/7 customer support. Vonage Enterprise is for enterprise-grade unified communications, has advanced features including conferencing for up to 300 users, has end-to-end managed installation and dedicated service teams.
In order to get pricing for Vonage Business Cloud, you need to fill out a form and Vonage will get back to you. In order to get pricing for Vonage Enterprise, you will receive a free consultation by filling in a form and they will get back to you.
Popular Hardware Options
Get high-definition voice , privacy protection, and simple to use headset capabilities with this powerful office phone. There is also a 5-line graphical LCD display, support for two lines, and it is wall mountable.
This 2 line SIP phone was made with small and medium businesses in mind. With HD voice, a large selection of business features, a 2.5″ backlit LCD display, and support for two lines, this phone is a great option for any office.
With a high-resolution rich color display and clear life-like voice HD technology, this phone is a fantastic addition to any business. It supports multiple different connections like headsets and USBs, tons of business features, and Bluetooth headset capabilities.
Features and Functionality
Multi-line phone system
Vonage lets you handle calls using up to three devices per extension, so you can take and receive calls on your handset in the office, at home, from your smartphone and from your laptop. It’s a great way to improve the efficiency of your business communications and works very smoothly.
Enhanced call forwarding gives users the ability to answer home or business phone calls from wherever they are. This redirects selected calls through your Vonage Online Account or by phone. It’s easy to set up and callers never know it is being forwarded.
Vonage boasts Voicemail Plus which allows customers to listen to their voice messages from any phone or they can have the audio sent to their email.
Selected call block
Selected Call Block makes it easier than ever to block any unwanted callers. You can block and unblock calls as frequently as you wish.
- 3-way calling
- Anonymous call block
- Bandwidth saver
- Call hunt
- Call return
- Call transfer
- Call waiting
- Caller ID block
- Do Not Disturb
- In-network calling
Ease of Use
Users can expect an easy setup procedure with Vonage. A simple, three-step process means users only need to connect the phone adapter to the internet connection. It’s a breeze to use out of the box and it comes with clear-cut guidance. If any troubleshooting issues arise then you’ll find as much help as you could possibly need on the customer support page of the website.
Pros & Cons
- Offers caller ID-block
- Offers a world plan for international calls
- Great variety of features
- Call quality is consistent
- Video calling and video messaging for mobile apps
- Limited range of devices
- Reported issues with customer support
Vonage has a knowledge base that is accessible 24/7. Assistance is also available via chat Monday-Friday from 9am-9pm EDT or by submitting a case online. Live representatives are available by calling a toll-free number Monday-Friday from 8am-12am ET and weekends from 9am-9pm ET. There is also on-call support available after hours for emergencies. Vonage has gotten mixed customer reviews, ranging from exceptional experiences with the entire process to complaints about agents who were unable to provide solutions.
Phone SupportHours vary for US customers, international customers, or customers that require support in Spanish.
Live Online ChatChat support is available 24 hours a day from Monday - Sunday.
FAQA comprehensive FAQ page is available with FAQs covering pretty much everything you can think of.
Community ForumA community forum is available for users at all times.
BlogThe company has a blog but it has not been updated since November 2016.
Vonage VoIP plans are suitable for a range of business and home needs. The wide choice of plans and handy features ensures customers get what they want and more. Customers can build their own plan rather than settle for a pre-built package. Vonage is a trusted and established brand that is worth considering for both the home and office systems.
I have had Vonage for about 20 years, in fact my whole family has Vonage, I would recommend it to anyone. I am able to call 60 countries. Talk as long as I like, in fact, my wife calls her sister every day. She lives in Great Britain.
Have had Vonage for about 5 yrs. now. Love it!!!!