Vonage Review
Owns over 170 U.S. patents
- 3,000+ companies upgrading to Vonage Cloud monthly
- One of the largest private MPLS networks
- Partnered & integrated with top business platforms
- Recipient of multiple innovation & product awards
- author: Jessica Silva
- 12.03.18
- Comments
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Advertiser Disclosure
Overview
Vonage is one of the largest VoIP providers in the industry. Vonage offers a good variety of calling plans to meet the needs of both business users and residential users. They also offer a range of VoIP phones and routers that are designed to get the most out of business communications. The feature-full plans, excellent call quality and easy setup make it a go-to choice for VoIP calling requirements.
Plans & Pricing
Vonage’s business plans include Vonage Business Cloud Mobile Plus and Vonage Business Cloud Complete. It also includes Vonage Enterprise.
Vonage Business Cloud is small business friendly has month-to-month contracts available, easily scales as your business grows and includes high-quality voice, point to point video, and messaging as well as 24/7 customer support. Vonage Enterprise is for enterprise-grade unified communications, has advanced features including conferencing for up to 300 users, has end-to-end managed installation and dedicated service teams.
In order to get pricing for Vonage Business Cloud, you need to fill out a form and Vonage will get back to you. In order to get pricing for Vonage Enterprise, you will receive a free consultation by filling in a form and they will get back to you.
Features and Functionality
Multi-line phone system
Vonage lets you handle calls using up to three devices per extension, so you can take and receive calls on your handset in the office, at home, from your smartphone and from your laptop. It’s a great way to improve the efficiency of your business communications and works very smoothly.
Enhanced call-forwarding
Enhanced call forwarding gives users the ability to answer home or business phone calls from wherever they are. This redirects selected calls through your Vonage Online Account or by phone. It’s easy to set up and callers never know it is being forwarded.
Advanced voicemail
Vonage boasts Voicemail Plus which allows customers to listen to their voice messages from any phone or they can have the audio sent to their email.
Selected call block
Selected Call Block makes it easier than ever to block any unwanted callers. You can block and unblock calls as frequently as you wish.
Additional features
- 3-way calling
- Anonymous call block
- Bandwidth saver
- Call hunt
- Call return
- Call transfer
- Call waiting
- Caller ID block
- Do Not Disturb
- In-network calling
Ease of Use
Users can expect an easy setup procedure with Vonage. A simple, three-step process means users only need to connect the phone adapter to the internet connection. It’s a breeze to use out of the box and it comes with clear-cut guidance. If any troubleshooting issues arise then you’ll find as much help as you could possibly need on the customer support page of the website.
Pros & Cons
- Offers caller ID-block
- Offers a world plan for international calls
- Great variety of features
- Call quality is consistent
- Video calling and video messaging for mobile apps
- Limited range of devices
- Reported issues with customer support
Customer Support
Vonage has a knowledge base that is accessible 24/7. Assistance is also available via chat Monday-Friday from 9am-9pm EDT or by submitting a case online. Live representatives are available by calling a toll-free number Monday-Friday from 8am-12am ET and weekends from 9am-9pm ET. There is also on-call support available after hours for emergencies. Vonage has gotten mixed customer reviews, ranging from exceptional experiences with the entire process to complaints about agents who were unable to provide solutions.
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Phone Support
Hours vary for US customers, international customers, or customers that require support in Spanish. -
Live Online Chat
Chat support is available 24 hours a day from Monday - Sunday. -
Email
Email support is available, and a response is guaranteed within 24 hours. -
FAQ
A comprehensive FAQ page is available with FAQs covering pretty much everything you can think of. -
Community Forum
A community forum is available for users at all times. -
Blog
The company has a blog but it has not been updated since November 2016.
Final Word
Vonage VoIP plans are suitable for a range of business and home needs. The wide choice of plans and handy features ensures customers get what they want and more. Customers can build their own plan rather than settle for a pre-built package. Vonage is a trusted and established brand that is worth considering for both the home and office systems.
User Reviews
I have had Vonage for about 20 years, in fact my whole family has Vonage, I would recommend it to anyone. I am able to call 60 countries. Talk as long as I like, in fact, my wife calls her sister every day. She lives in Great Britain.
Have had Vonage for about 5 yrs. now. Love it!!!!
What is your next step?
Our goal is to provide answers to all of your questions so you can make a confident purchasing decision. We welcome your feedback, so please email us at service@ top5voipproviders.com with suggestions and questions. We’d love to hear from you!
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Join the discussion by writing a question or comment in the form below.
Leave a comment
Join the discussion by writing a question or comment in the form below.
Can I use Vonage as domestic phone service? as ladline and cellphone lines?
What is needed and how it works?
Will this system work on multiple cordless phones?
Thanks for taking the time out to contact us.
There are several options for setting up more than one phone on a single phone line. When it comes to cordless phones, you can plug the base unit of a cordless telephone system into your Vonage adapter and install the additional cordless phones in other locations.
I hope this information gives you the answer you are looking for and if you have any more questions, please don’t hesitate to contact us.
Regards,
Jessica
I would like to eliminate my land line and just use my cell phones at home. the problem is
I don’t have cell service at home. What do you have to help me?
can I use my old phone number if i transfer service?
Can my elderly mother use your landline phone service with her Clarity XLC3.4 Amplified Cordless phone at $9.99/mo?
I am unfamiliar with the term “softphone”. What is it and why would I have to pay an additional $10 per month?
Thanks for contacting us.
Vonage SoftPhone is a fully functioning telephone interface that you can download and install on your PC or Mac and use without your Vonage phone adapter, even when you are traveling. With the SoftPhone you can make and receive calls, pick up voicemail and use most other Vonage features. Vonage gives you the ability to use their services. The Softphone is the software you need to download through which Vonage services are executed and VoIP calls are made.
Please contact us should you need anything else.
Kind Regards,
Jessica
Interested in cost for residential phone & all info as to how much/cost to install & transfer current home phone No. to your system & time/how long/days? to do the transfer&install?
Thanks for taking the time out to contact us.
With Vonage, there are many residential plans available from $9.99 to $14.99 per month if you take the annual plans. The price goes up if you just take the monthly option. It includes free shipping and free activation. It’s simple to install yourself as it comes with an installation guide. You keep your existing phone number or you can get a new one. If you ordered online, the total equipment delivery time changes according to the shipping option you chose. Vonage adapters come plug-in ready, so you can begin using the services as soon as you complete the few installation steps necessary and can hear a dial tone.
If you have any more questions don’t hesitate to contact us,
Regards,
Jessica
I need a quote for residential service. All the quotes i have been getting are for business.Do you service residential?