Acefone US Review

flag Easy-to-use & setup
  • No onboarding fee & transparent billing

  • Solutions tailored for you

  • Numerous third-party integrations

  • Dedicated customer support 24/7, 365

Pros & Cons

  • Very quick and easy to set up
  • Tailored to your needs at no additional cost
  • Exceptional customer support both online and over the phone
  • No additional hardware needed, but can be used if desired
  • Impossible to integrate with any existing enterprise PBXs
  • Limited application programming interface abilities for more advanced and complex integrations
  • No searchable knowledgebase

Plans & Pricing

**Promo**

25% off annual plans

Acefone has a two-tier pricing scheme with a Basic and a Premium calling plan.  Both provide a single telephone number per subscription, call conferencing, 24/7 customer support, along with an unlimited number of inbound calling minutes.  The Premium plan provides has all the same benefits as the basic plan but also delivers unlimited outbound minutes, IVR (Virtual Receptionist), call analytics and scheduled reports over email, real-time call monitoring, call recording, integration with your favorite apps (Zoho, HubSpot, MS Teams, etc.), free number porting, and monitoring.

Costs are monthly per user and are available in monthly or annual contracts. Discounts for longer contracts are not indicated on the website, but you are encouraged to contact them for more information.  The Premium plan has a special offer at the time of writing, saving you over 25% of the monthly cost for annual plans.

Besides these fundamental hosted telephone services, Acefone offers additional features including Freefone (toll-free) numbers, so that your customers can easily reach you, as well as contact center solutions that give your customers a pleasant and efficient support experience.  These services incur additional costs.

Acefone is relatively competitive in its pricing and includes no hardware costs since the voice endpoints are all software-based, either as freely available apps on a smartphone or as free software on a desktop computer.  The option of using IP telephones is also available if you choose it.  Its website also seems to emphasize that contracts and options can be tailor-made, so it’s best to contact them to share your needs, and they’ll be happy to further discuss your options.

Additionally, Acefone offers post-paying, allowing you the benefit of being able to pay after usage. You can also generate bills on your own through the portal.

 

Basic
$9.99
per user
Premium
$17.99
per user

Overview

Acefone delivers a secure and versatile cloud telephony system ideal for today’s mobile workforce.  Offering a multitude of features, its focus is in providing innovative telephony services to a wide range of industries.  With Acefone, ease of use, contract flexibility, as well as solid technical support are all key.

Rating

  • "Ease of Use"
    9 /10
  • "Value For Money"
    9 /10
  • "Features"
    9 /10
  • "Help & Support"
    7 /10

Features and Functionality

Depending upon the plan purchased, you get a different set of innovative features.  Both plans include a mobile or desktop app, fundamental phone features such as call forwarding, call transfer, and call conferencing.  Call blocking, music on hold, as well as call flipping between multiple devices (IP phone to mobile phone for example), are some of the not-so-conventional telephony features also available.  Some additional useful features include:

  • Call twinning permits receiving calls on your mobile number even if you’re out of the office or disconnected from the Internet
  • Comprehensive call alerts appear to users informing them of caller information, allowing calls to be answered professionally
  • Call screening features enable a user to choose to answer a call, route it elsewhere, or forward it to voicemail
  • A virtual receptionist can be used to manage incoming voice traffic, ensuring you don’t miss a call
  • Voicemail to email services send instant notifications of voicemails via your email address by including an audio file attachment of the message
  • Interactive voice response, call recording and call queuing

Contact Center Solutions

Acefone’s arsenal of services includes a cloud-based contact center so your mobile and distributed workforce can respond to your customers’ support calls.  This suite of services is provided in addition to its hosted telephony service and offers useful contact center features necessary for your agents to answer incoming calls competently and efficiently.  This feature can take advantage of Acefone’s built-in CRM service or can be integrated with one of several third-party CRM options including Salesforce and Hubspot.  Some of the most useful features of Acefone’s contact center are a quick and easy setup, placing calls with a single click, and easily managing leads and contacts.

Ease of Use

One of Acefone’s fundamental goals is to ensure that setting up and using its services is very easy.  When it comes to getting a new number set up, it typically takes a few working hours.  For 10 numbers or more, you should be up and running within 12 hours.  Configuring your services, whether on a desktop, smartphone, or using an IP desk phone, takes just a matter of minutes.  The necessary procedures are all explained and use an easy-to-follow step-by-step process.  No IT guru is required.  Overall, most users find it simple and straightforward to set up and have described the services as extremely customer oriented.

Customer Support

Acefone has among the best customer support services in the industry, according to experiences reported by users.  For both of its packages, it provides 24/7 support via chat, email, and telephone.  It may not have a searchable knowledge base, but this is more than adequately made up for with the high level of customer support.

  • 24/7 Help & Support
    Acefone provides 24/7 email, phone and live chat support for both sales and technical concerns
  • Phone Support
    You can reach sales or support agents at (888) 859-0459
  • Live Online Chat
    There is 24/7 live chat support
  • Email
    Support can be contacted via email 24/7
  • Video Tutorials
    Youtube channel with explainer videos
  • Blog
    Company blog describing multiple features

Final Word

Acefone is a first-rate VoIP provider that is able to stand out in the crowded world of cloud-based VoIP system providers.  With tailored solutions, ease-of-use, competitive pricing, and the ability to integrate CRM systems, it’s a great choice for many businesses from a wide range of industries.

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Lazaros-Agapidis-2MP
Lazaros Agapidis
author

Lazaros is a Telecommunications and Networking Specialist with over twenty years of professional experience, primarily with Voice over IP networks implementing both small and large scale telephony solutions with multiple vendors. He has worked with multiple multi-site organizations in Europe and North America, in both the public and private sector.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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