ClarityTel Review

flag Scalable, flexible, and affordable VOIP
  • Clear calling & 99.999% uptime

  • Highly rated 24/7 customer service

  • Full features for all plans

  • Virtual fax service

Pros & Cons

  • Wide range of features that aren’t limited by a pricing tier
  • 24/7 technical support to troubleshoot issues that may arise
  • Option for virtual fax and a dedicated line to operate it
  • Compatible with a wide range of IP phones
  • Users consistently rate the customer support as knowledgeable and responsive
  • Advanced features are charged as a separate add-on
  • Doesn’t have contact management features
  • Lacks voicemail transcription services

Plans & Pricing

ClarityTel’s pricing is divided into different categories based on your needs. You can opt for a single solution or multiple solutions together. Within each category, there are multiple pricing tiers.

VoIP solutions

The core VoIP solution is priced based on the number of phone lines you need for your organization. The more lines you order, the cheaper each individual line. No matter the plan, you get all of the features associated with the VoIP service such as caller ID, national local number, unlimited calling, online dashboard, and more.

  • 1 – 9 lines is $19.99/line/month
  • 10 – 24 lines is $17.99/line/month
  • 25 – 50 lines is $14.99/line/month
  • SIP trunks are $19.99/trunk/month with a 4 trunk minimum

Virtual Fax solution

The virtual fax solution is divided into two plans which are dependent on usage. Both plans allow you to utilize all the features associated with the virtual fax such as a dedicated line and accessing your faxes via email.

  • Clarity vFax costs $11.99/m and comes with 300 inbound pages
  • Clarity vFax+ costs $14.99/m and comes with 500 inbound pages

ClarityTel doesn’t provide phone hardware with its core VoIP solution but it’s compatible with many IP phones readily available on the market so if you’re switching from another provider your devices may already work with it. There’s an option to purchase phones directly from ClarityTel with prices ranging from $125.99 to $359.99.

1-9 lines
$19.99/line per month
10-24 lines
$17.99/line per month
25-50 lines
$14.99/line per month
SIP Trunks
$19.99/trunk per month

Overview

ClarityTel was founded in 2001 to provide telecommunications services such as fax, SIP trunking, call management, and voice services for businesses. It has evolved into a flexible solution with a wide range of features that caters to small and medium sized businesses while reducing costs.

Rating

  • "Ease of Use"
    8 /10
  • "Value For Money"
    8 /10
  • "Features"
    8 /10
  • "Help & Support"
    8 /10

Features and Functionality

ClarityTel has the core features you’d expect in a VoIP solution as well as many advanced ones. It comes standard with the ability to choose a number from any locality in the US or Canada and to place unlimited calls to stay in touch with your team and customers. It also allows you to set up time of day routing so when the office is closed calls can automatically be routed to the right place and voicemail with email delivery.

Online Dashboard

The VoIP platform comes with an online dashboard that serves as a control center for your entire organization. You’re able to provision lines, remove lines, upgrade your service, access reports and statistics related to calls, see incoming calls, and even listen to recordings.

Video conferencing

The video and audio conferencing features make it possible to collaborate with clients, customers, and team mates no matter where they may be. Coupled with the one to many web presentations, you’re able to quickly share information between large groups and move projects forward.

Call waiting, recording, and hold

These features seem basic but not all VoIP solutions provide them. You’re able to get a notification when someone is calling while you’re answering a different call, you can put people on hold to answer incoming calls or to make a call, and even record calls for training or quality assurance purposes.

Softphone for Mobile

Take advantage of all your VoIP features from anywhere with a softphone available for iOS and android devices, at no extra cost.

Online Dashboard

You can configure all of your settings through an easy-to-use dashboard. This includes controlling your caller ID information, accessing call logs, time-of-day routing, music on hold selection, and more.

Voicemail to Email

When you’re on the go or in meetings you aren’t always able to answer the phone. ClarityTel allows your voicemails to be transcribed and sent to you as emails, saving you the hassle of checking your voicemail inbox.

Ease of Use

This is a sticking point for many users who want to make the transition to a VoIP provider. The set up process can be complicated for the average user. Due to the nature of the service, it can’t be set up entirely online because there’s a hardware aspect.

The phones themselves need to be programmed with your unique account settings. These settings can be gotten through ClarityTel or online but most users struggle with the process and opt to call a specialist. With that being said, it can be done without the help of a technician by using the extensive hardware and software guides provided by ClarityTel. According to multiple sources online, once the initial setup is done, the software itself is simple to use and you’ll be able to find your way around it without much hassle.

Customer Support

One of the most important aspects of any organization is the customer support and ClarityTel delivers. Its support is constantly praised by customers as being responsive, accommodating, and knowledgeable about the product.

  • 24/7 Help & Support
    Round the clock technical support is available for all customers.
  • Phone Support
    It’s available for all customers at all hours as part of the normal subscription.
  • FAQ
    It has a series of dedicated user setup and hardware guides to get new customers up and running. It also has a comprehensive FAQ about VoIP and its particular solution.
  • Blog
    ClarityTel operates a blog that focuses on VoIP tips and things to consider when choosing a solution.

Final Word

ClarityTel is a complete VoIP solution that has the major features a business would need to make the transition from a traditional phone system. It provides call forwarding, an online dashboard, a collaboration suite, caller ID, and so much more. In addition to the core features, there are a number of add-ons such as virtual fax and advanced features.

It’s cheaper than many comparable solutions because the pricing reduces as you add more users and all of the core features are included in every pricing plan. Unfortunately, the phones aren’t included so if you don’t have IP phones, be prepared to invest in them. The support team consistently scores high marks for service and knowledge and is available 24/7 at no extra charge. As a whole, ClarityTel is an affordable solution that’s worth taking a closer look at whether you’re switching from another provider or traditional phone lines.

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daniel
Daniel Ndukwu
author

Daniel Ndukwu owns two SaaS companies, greatly understanding the connection between software, businesses, and customers. Through his experience he has worked with a wide range of communication tools and is constantly keeping up with small business software and services in the industry.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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