CloudTalk UK Review

flag Powering 2,500 call centers & phone systems
  • Track & record calls automatically

  • Setup a virtual call center in minutes

  • Unlimited inbound & intracompany calls

  • Mobile app

Pros & Cons

  • Convenient and transparent pricing
  • Powerful features
  • Free trial
  • Real-time syncs, data & analytics
  • True cadences

Plans & Pricing

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CloudTalk offers convenient and transparent price plans that are suitable for every type of business. You can in either Dollars or Euros currencies. Contract-free monthly billing is also available. You can avail 25% discount on annual billing. The company also offers a 14-day free trial. There are four price plans – namely “Starter,” “Essential,” “Expert,” and “Custom.” The following sections gain an insight into each price plan.

Starter

You need to pay €25 per user/month billed annually. There are unlimited inbound and intracompany calls. However, free inbound calling is unavailable in case you select certain high-cost country numbers. You can have unlimited call queuing, a mobile app, international numbers (140+ countries), and automated call distribution.

Essential

Essential plan starts at €30 per user/month billed annually. All features of the Starter package are included in this price plan. In addition, you will have advanced analytics with unlimited history, real-time client dashboard, Open API, workflow automation, SMS/text messages, skill-based routing, and integration to other systems.

Expert

Expert package starts at €50 per user/month billed annually. This package includes all the Essential plan features. Moreover, you will be offered powerful features like salesforce integration, power dialer, smart dialer, wallboards, speech to text, unlimited concurrent calls, SQL exporter, call monitoring (e.g., call barfing, call whispering), and predictive dialer.

Custom

If your company has specific needs, then this feature is the best fit for you. You can contact the company for your tailor-made offer and they will offer you the prices as per your selected plans. Typically, a Custom plan incorporates all the features of an Expert price plan. Besides, you will be offered some other features like custom onboarding, customer reporting, developer support, enterprise-level security, unlimited outbound calls (flat rates), and SLA.

Starter
€25/mo/user
Essential
€30/mo/user
Expert
€50/mo/user
Custom
Get a Quote

Overview

CloudTalk is a cloud-based, smart call center software that can allow you to run a virtual call center from anywhere in the world. You can use a web browser either on a desktop or mobile app to dial and receive calls and manage all calls in one place. CloudTalk provides you with hassle-free connectivity across the globe by using a strong network of telco partners. Call quality is ensured with minimal jitter and guaranteed latency. Founded in 2018, CloudTalk has more than 2500 phone systems and call centers. The company dedicated €7.3M in venture funding.

Rating

  • "Ease of Use"
    9 /10
  • "Value For Money"
    9 /10
  • "Features"
    10 /10
  • "Help & Support"
    9 /10

Features and Functionality

CloudTalk offers plenty of powerful and interactive features to its customers. These features are categorized as voice features, intelligent call routing, productivity features, integrations, statistics and monitoring, and utilities. The following sections elaborate on some important features and functionality in more detail.

Voice Features

Make your workflow more efficient through voice features that include call recording, call queuing, voicemail, internal calls/extensions, number porting, international numbers, toll-free numbers, short numbers, SMS/text messages, personalized greetings & music, fax to email, business hours, internal phone number tags, call masking, conference calls, and 3-way calling. Number porting enables you to utilize your existing phone numbers by porting them to CloudTalk. Toll-free numbers allow you to use a blue number 0850 and a green toll-free number 0800.

Productivity Features

Do you want to enhance the productivity of your teams, departments, or staff? CloudTalk offers productivity features to this end. Productivity features encompass callback, call notes, call tagging, click to call, custom fields, real-time customer card, ring on speakers, transfer, campaigns, speech to text, predictive dialer, After Call Work (ACW), blacklist, contact tags, smart dialer, warm transfer, desktop notification, voicemail drop, agent status, powerful dialer, and smart detection of resolved missed calls. Agent status allows your agents to set up their availability and doing so can help you to distinguish which agent is unoccupied at the moment.

Integrations

In some circumstances, you may need the assistance of some other apps such as Salesforce. Buying an additional application (s) can be very expensive for businesses. Even a budget is required to hire additional staff for the operation of these apps. To solve this problem, CloudTalk offers an integration feature whereby you can integrate e-commerce, CRM, or helpdesk tools. You can also integrate CloudTalk with your external systems. API integration allows to import or export contacts. Moreover, regularly download the history of your phone calls, tickets, orders, and so forth. With integration, import your contact from multiple sources into CloudTalk. Caller ID integration allows you to view the caller’s name, phone number, and much more even prior to call connectivity. Integration also supports SQL exporters and workflow automation.

Security

The company ensures and security and privacy of data and VoIP services of customers. There is 24/7 surveillance and monitoring. CloudTalk’s security practices are created by following the guidelines stipulated in different security standards, such as PCI/DSS, 27001/27002, and the OWASP. CloudTalk is also compliant with General Data Protection Regulation (GDPR). App’s web interface is fully encrypted with the latest TLS version. All data and passwords are encrypted. The phone calls that are made via SIP protocols can be encrypted by TLS and those made through WebRTC protocol are automatically encrypted.

Ease of Use

CloudTalk is an easy-to-use application that can be set up in minutes. The management of the app is very easier with utility tools. For example, you can add new agents to your call center. You can also modify them and remove them if you no longer need them. To this end, you don’t need to contact the company. Instead, agent management is done on your behalf with no hassle.

Customer Support

CloudTalk support center involves a team of experts who are available 24/7 to answer customer queries. You can write anything in the search bar and find the related articles to get the right answer. You can also browse the articles in different categories that include Getting Started, CloudTalk Phone, Dashboard, Integrations, Configuring CloudTalk, FAQ, and billing. See the following screenshot for a graphical representation of CloudTalk’s customer support page.

  • 24/7 Help & Support
    Yes, 24/7 support is available.
  • Phone Support
    Yes, phone support is available.
  • Live Online Chat
    Yes, the company provides you with live chat support.
  • Email
    Yes, email support is available. Sales: sales@cloudtalk.io / Customer Support: support@cloudtalk.io
  • FAQ
    Yes, a FAQ section is available.
  • Blog
    Yes, a Blog section is available.

Final Word

CloudTalk is a cloud-based business phone system that enables you to create a call center anywhere. This smart application provides you with industry-leading VoIP features such as call recording, call queuing, blacklist, call conferencing, 3-way calling, and even a lot more. Enjoy integration with other popular platforms such as Pipedrive, Salesforce, HubSpot, Intercom, Zendesk, Magento, LiveAgent, and Zapier. CloudTalk is trusted by renowned companies that include Fujitsu, Kantar, DHL, Go Student, Glovo, Revolut, CoachHub, Mercedes-Benz, Yves Rocher, Electronic Star, and even more. More importantly, the company also offers plenty of other voice and productivity features. If you are looking for a cost-effective and reliable business phone system, CloudTalk is the best and right choice for you.

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Fakhar Imam>
Fakhar Imam
author

Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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