Grasshopper

Departmental and employee extensions

Grasshopper offers unlimited extensions with all of its plans. Each extension can be easily customized to fit your business’s needs.

Professionally-recorded IVR system

Grasshopper is designed to give your small business a professional image at a minimal cost. The option to have all of your phone greeting messages recorded by the company’s professional recording studio is a great way to achieve the appearance of a big company on a small budget.

Toll-free/local numbers

All of Grasshopper’s plans come with at least one free business number. You can choose between a local number (this can be anywhere in the US or Canada) or a toll-free number (800, 844, 855, 866, 877). You can also choose to keep your existing local or toll-free number.

Simultaneous Call Handling

With this feature, an incoming call can be configured to ring on multiple devices at once, enabling a group of employees to answer the call simultaneously – whoever gets it first. This strategy is effective for customer support groups that handle similar queries, when it is important to be swift and efficient so as not to keep the customer waiting.

Call Forwarding and Transfers

Users can configure the system to forward incoming calls to another device – be it a mobile phone, PC or stationary IP phone – or transfer calls to another line. The first is especially effective when you’re outside of the office but want to answer all incoming calls. The second option can be used internally, to quickly navigate calls to the corresponding departments and improve the service quality.

Additional features

• Call screening – Evaluate the characteristics of a telephone call – caller ID, location, the time and date – before deciding how or whether to answer it.
• Inbound fax to email – A fax number that forwards incoming faxes to your email address.
• iOS and Android apps – access the VoIP system on the go.
• Voicemail transcribed to email – Forward incoming voicemails to emails and read them.
• Business SMS – Allows users to send and receive text messages on their business number instead of personal number.

Unlike a full-fat PBX/VoIP system, Grasshopper is genuinely quick to set up. You simply pick your plan from the four available, choose a local or toll-free number (or elect to port an existing number), and fill out your payment details. Once that’s done it’s just a case of setting up your extensions and other settings and away you go.