Klowdfone Review

flag Work from anywhere on any device
  • Easy-to-use service

  • Unlimited local, national & mobile calls

  • Exceptionally competitive costs

  • SME-Cloud-based VoIP provider

Pros & Cons

  • Excellent prices
  • Full feature set
  • Outstanding 24/7 phone support
  • Rich feature set is available to all plans
  • Purchasing third-party IP desk phones caused delay in setup
  • Less than comprehensive online resources for support
  • Demos are made available for a limited time

Plans & Pricing

Klowdfone, which is based in the UK, is one of the most competitive VoIP providers on the market.  With three low-cost but not low-quality plans, you can pick and choose the one that best fits your needs and your expected usage.  Plans are designated as Pay as you go, Unlimited, and Enterprise.  All three plans contain the same great features, but differ primarily on usage costs.

Pay as you go has a cost of 1p per minute for calls to landlines and mobiles within the UK, while the Unlimited plan waives that usage cost.  On top of this, the Enterprise plan includes free CRM integration, call recording, and call reporting.  Although these features are available with the first two plans, they must be purchased separately.  All plans can be enhanced with international calling to selected destinations for a monthly flat fee of £5.00.

As with many other providers, the service can function using a mobile app or a desktop application.  So physical telephone devices are unnecessary and thus don’t obligate you to pay additional costs for hardware.  However, if you do choose to use IP desk phones, they can be purchased directly from Klowdfone.

All prices are in GBPs as the service is currently only available in the UK, but will soon be offered in the USA as well.

Pay as you go
£7.00/month
Unlimited
£9.00/month
Enterprise
£16.00/month

Overview

Klowdfone, as its name suggests, is a cloud-based telephony service provider.  Born out of a need to find an effective way of working and communicating while on the go, it is primarily geared towards SMEs with a mobile and remote workforce, but is also exceptional for cost effective service within brick-and-mortar businesses.

Rating

  • "Ease of Use"
    10 /10
  • "Value For Money"
    10 /10
  • "Features"
    10 /10
  • "Help & Support"
    8 /10

Hardware

Yealink T42S

Ideal for small businesses, this 12-line IP phone has programmable keys, HD voice, rapid call handling and a USB port for future Bluetooth, Wi-fi and USB recording.

Yealink T46S

Built for busy professionals, this 16-line IP phone has a 4.3-inch, 480 x 272-pixel colour display with backlight and dual-port gigabit ethernet for superior call handling.

Yealink W60P-2

High-performance cordless phone system that lets you pair up to 8 Yealink handsets. Opus codec delivers excellent sound quality even in poor network conditions.

Features and Functionality

All packages include the same set of advanced features you would expect from a high-quality VoIP provider.  These include fundamental phone features such as hunt groups, conferencing, voicemail, and music on hold.  Some of the most useful features include:

  • Auto attendant that allows you to create customized messages and menus to direct callers
  • Computer control, letting you dial any number on your computer screen simply by clicking on it
  • High-definition voice, enabling more pleasant-sounding conversations
  • Call handoff facilitates passing a call from your desk phone to your mobile with no interruption
  • Receive an email when someone leaves you a voicemail, which includes caller information and the recorded message as an attachment
  • Integration with various applications including Outlook, Google, and major CRMs such as Salesforce and Dynamics
  • Call reporting and call recording

Team Collaboration

One of the most useful and innovative features that Klowdfone has to offer is the Team Collaboration option.  This feature delivers Klowdfone’s full collaboration suite add-on that includes features such as video conferencing, web meetings, screen sharing, and file sharing.  With today’s vast increase in collaboration tools usage, this can be an invaluable tool enabling collaboration between all your employees, regardless of their physical location.

Ease of Use

All of Klowdfone’s configuration takes place with user-friendly graphical user interfaces.  Both the desktop and mobile app are as easy to use as any office phone.  The IP desk phones that are available are also intuitively designed and most of their features can be accessed and operated without the need for training or an instruction manual.

One of the most important aspects of ease of use is the fact that Klowdfone will not only offer an easy-to-use online system, but will also provide on-site demonstrations at your location and can have your system up and running in most cases within four hours.

Customer Support

Compared to other providers, Klowdfone’s online support resources are scanty at best.  There’s no knowledgebase, “how-to” documentation, videos, or case studies.  However, according to many user reports, they more than make up for this with their telephone support.  Customer support agents have been described as stellar, fantastic, and excellent, to use just a few adjectives.

Klowdfone’s philosophy seems to be one of personal service, rather than offering online resources for users to work through.  For this reason, Klowdfone’s customer service agents and technical support agents are available 24×7 all year round!

  • Phone Support
    Phone support is available 24/7/365 - 0800 820 3042
  • Live Online Chat
    Chat support is available 24/7
  • Email
    Customer service can be contacted via email.

Final Word

It is Klowdfone’s conviction that after a consultation, and a free on-site demonstration, you’ll find that 99% of the time its service will be less than what you are already paying.  So not only will it offer you a high-quality feature-rich service, but will offer it to you at a less expensive price than what you are using now.  Such a conviction is quite impressive.

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Lazaros-Agapidis-2MP
Lazaros Agapidis
author

Lazaros is a Telecommunications and Networking Specialist with over twenty years of professional experience, primarily with Voice over IP networks implementing both small and large scale telephony solutions with multiple vendors. He has worked with multiple multi-site organizations in Europe and North America, in both the public and private sector.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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