Nextiva Review

flag Making cloud communication easier
  • All-in-one solution suitable to different industries

  • Works seamlessly with almost all SIP phones

  • High-definition voice quality

  • Android and iOS application available

Pros & Cons

  • Call and network quality monitoring
  • Free number porting
  • HD video conferencing
  • Paperless faxing
  • Less deep integration
  • Need very faster and stable internet connection

Plans & Pricing

Nextiva offers different pricing for its different products. For its VoIP phone service, Nextiva offers two price plans – termed as “Professional,” and “Enterprise.” The Professional package starts at $21.95 per month/user while the Enterprise plan starts at $31.95 per month/user.

You will also be interested to know the general pricing of Nextiva. Currently, Nextiva is offering free phones with up to 25% off and this offer is valid until March 31, 2022. Typically, Nextiva offers four price plans – coined “Essential,” “Professional,” “Enterprise,” and “Ultimate.” Each price plan offers different pricing for four different numbers of users. For example, below is a list of ranges of users for whom Nextiva offers different pricing.

  • 1-4 users
  • 5-19 users
  • 20-99 users
  • 100+ users

In this review, we will discuss prices for 20-99 users. The following sections delve into the details of each price plan.

Essential

The Essential plan starts at $14.95 ($18.95) per user per month. The company provides you with a 7-day free trial in this price plan. Moreover, you can have amazing features that include unlimited voice & video calling, 24/7 customer support, mobile and desktop app, unlimited internet fax, voicemail to email notifications, integrations with Outlook & Google Contacts, and Auto-attendant & toll-free numbers.

Professional

You need to pay $20.95 ($22.95) per month per user to get a Professional plan. It is mostly a great choice for smaller teams. In addition to everything in the Essential plan, you will be able to enjoy unlimited conference calls with a maximum of 40 participants, unlimited video conferencing with up to 250 participants, mobile SMS/MMS, professional setup, call op with up to 250 contacts, and extended integrations with Salesforce, Zendesk, and Hubspot.

Enterprise

The Enterprise price plan is good for small & medium teams. This package starts at $26.95 (normally $32.95) per user per month. Enterprise includes everything in the Professional plan. Plus, you will be able to get unlimited participants on voice & video conferencing, unlimited video conference recording & call recording, unlimited call pop, Single Sign-On, extended integration with Microsoft Teams, ServiceNow, and Oracle Sales Cloud.

Ultimate

The Ultimate price plan starts at $57.95 per user per month. Everything in the Enterprise price plan is included in the Ultimate price plan. In addition, you can have customer journey analytics, automated surveys, service productivity & ticket management, and sales productivity & pipeline management.

Essential
$14.95 (normally $18.95) user/month
Professional
$20.95 (normally $22.95) user/month
Enterprise
$26.95 (normally $32.95) user/month
Ultimate
$57.95 user/month

Overview

Founded in 2006, Nextiva VoIP phone systems are delivery reliable services around the globe. The company provides several types of services, including commercial phone service, business phone service, small business VoIP, Cloud PBX, VoIP Call Center, VoIP Phones, Inbound Call Center, and even more.

Rating

  • "Ease of Use"
    10 /10
  • "Value For Money"
    10 /10
  • "Features"
    10 /10
  • "Help & Support"
    10 /10

Features and Functionality

Nextiva provides you with powerful features at reasonable prices. Read the following sections for more detail.

Calling Features

Nextiva is just more than a dial tone. The VoIP phone offers free toll-free, auto-attendant, and virtual voicemail. There is unlimited calling, texting, and faxing nationwide. Get a unified communication with VoIP, chat, and video.

Conference Calling

Nextiva allows you to host unlimited video and audio meetings. Conduct audio conferencing with messaging and screen share. Furthermore, enjoy advanced VoIP conferencing with a call recording feature. Get crystal-clear HD audio with no static on the line. You will also get a dedicated conference bridge for all of your meetings.

Reveal Analytics

Nextiva reveals insights by gamifying your employee’s performance data, making QA a breeze with rating and call recording, identifying business trends by assessing call logs, real-time call tracking with dashboards and reports, and accessing historical and live call data.

Auto Attendant

Automatically divert the customer call to the relevant department. For example, if he wants to reach out IT department, the auto-attendant feature will transfer his call to the IT department.

Integrations

Nextiva integrates with various other popular apps, including Zoho, Zendesk, HubSpot, Salesforce, NetSuite, Microsoft Outlook, Microsoft Dynamics, Oracle Sales Cloud, SugarCRM, ServiceNow, Workbooks, Bullhorn, Lotus Notes, GoldMine, ConnectWise, Act!CRM, Five9, Microsoft Teams, and Google Workspace.

Ease of Use

Nextiva’s VoIP phones are mostly designed for non-technical small business owners, and therefore, they are easy to use. Users can run these phones within minutes. There is no need for technicians or assistance from the IT department to get the most out of these phone systems. According to Scott Scanlon, IT Manager at Professional Benefit Administrators, Inc., Nextiva’s softphone for mobile devices and desktops is easy to use.

Customer Support

According to Scott Scanlon, IT Manager at Professional Benefit Administrators, Inc., Nextiva’s customer service is the best in the industry. The company always can get a hold of a representative and they deal with any issues very quickly.

  • 24/7 Help & Support
    Yes, 24/7 support is available.
  • Phone Support
    Yes, the company provides phone support. (800) 799-0600 Sales / (800) 285-7995 Support.
  • Live Online Chat
    Yes, live chat is available
  • Video Tutorials
    Yes, the official website’s Home Page includes one video of a success story of Phat Scooters.
  • FAQ
    Yes, the FAQ section is available.
  • Community Forum
    Yes, Nextiva offers a FAQ section.
  • Blog
    Yes, the blog section is available.

Final Word

Nextiva empowers your business communications and offers reliable connectivity with your partners, customers, and employees. Establish connectivity with your customers and teams with powerful video conferencing. Save plenty of time with Nextiva’s built-in automation.

Nextiva can significantly reduce your monthly business phone costs and enhance mobility for the remote workforce. Every type of modern business needs call centers. With Nextiva, thousands of organizations enjoy scalability and flexibility.

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maab
Maab Saleem
author

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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