VoIP Articles & Guides

Choosing a VoIP system can be a complex task. There’s a lot of new jargon to understand and a whole range of choices to be made that can have a significant effect on your business. To help you choose the best VoIP system for your business, we publish regular articles and VoIP guides so you can make an informed purchasing decision.
*The following tips and articles are solely recommendations and should not be considered as professional advice.

Statistics Show: Small Businesses Need VoIP

Maab Saleem | | 16 Likes | 0 Comments
As a startup or a small business owner, you have to be very particular about all of your spending. Investing in a business phone might seem like an enterprise luxury that you don’t want to add to your expenses at the moment. But statistics show...
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5 Reasons Why You Need Call Screening

Maab Saleem | | 75 Likes | 0 Comments
With the introduction of VoIP, many advanced calling features became common in the world of enterprise and personal telephony. Call screening not only provides a way for anyone to block unwanted calls and avoid getting disturbed via them, but it...
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5 Reasons To Use VoIP For Your Medical Practice

Maab Saleem | | 72 Likes | 0 Comments
VoIP has revolutionized communication across multiple industries and the medical field is one of them. Having a seamless, efficient and cost-friendly communication solution for your medical practice can be a real change-maker. However, in order to...
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Why Cloud-Based VoIP Is Beating On-Premise Solutions

Maab Saleem | | 80 Likes | 0 Comments
For the greater part of the 20th century, private branch exchanges or PBXs were used by businesses for all their communication needs. A PBX is a phone system present within an enterprise which is responsible for switching calls between multiple...
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Contact Centers As A Service – What You Need To Know

Maab Saleem | | 80 Likes | 0 Comments
Contact center as a service or CCaaS, is a customer experience solution based in the cloud that enables companies to use the software provided by a contact center provider. The biggest advantage offered by a CCaaS infrastructure is that it allows...
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How Many SIP Trunks Does Your Company Need?

Maab Saleem | | 92 Likes | 0 Comments
Traditional telephony has since long become a concept of the past; people frown upon companies who are yet to ditch PTSN for internet based calling. SIP trunking acts as a way for companies to use their internet connections to place calls in lieu of...
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Call Center Trends 2018

Maab Saleem | | 80 Likes | 0 Comments
Technology has been revolutionizing the customer experience industry for a while now and we saw a lot of changes in the last year. Social media kept on garnering increasing importance and with the usage of virtual agents and cloud communications,...
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Exactly How Important Are Call Center Speech Analytics?

Maab Saleem | | 59 Likes | 0 Comments
The importance of an efficient customer service has increased over the past few years with the expectations of customers rising perpetually. Modern call analytics tools can even go the extra mile and determine the level of politeness of an agent...
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How VoIP Allows You Easy Access To Global Business

Maab Saleem | | 97 Likes | 0 Comments
One of the primary objectives of any budding business is to expand the operations globally. In the technological world of today, we are not restricted by geography nor distance and hence, all a business needs to grow internationally is capital,...
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7 Reasons Why A Flexible VoIP System Can Help You Succeed

Aaron Foster | | 124 Likes | 0 Comments
Change has always been inevitable and is even more so in the world of today. With new technological breakthroughs taking place all the time, with consumers evolving faster than ever before and with the never-ending economy fluctuations, the business...
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How VoIP Fits Into Expanding Business Sales Teams

Maab Saleem | | 120 Likes | 2 Comments
Voice over IP or VoIP is a technology that can make ubiquitous connectivity and seamless communication a reality for a business. In addition to the voice and video calling, it also offers a rich set of multimedia features like conference calling,...
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How To Improve Staff Training With VoIP

Maab Saleem | | 131 Likes | 0 Comments
Voice over internet protocol or VoIP offers businesses manifold benefits including cost reduction, increased communication seamlessness, efficiency and a rich set of multimedia features not provided by traditional telephony. Within a few days of...
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How Companies Can Harness The Powers Of VoIP And UC

Maab Saleem | | 125 Likes | 0 Comments
VoIP is the first option that you hear about whenever you consider biding adieu to your traditional telephonic system for a more modern solution. However, before you adopt VoIP by attaining the services of any one of the top VoIP service providers...
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The Importance Of Call Analytics

Maab Saleem | | 117 Likes | 0 Comments
VoIP systems that provide call analytics features are often preferred by businesses and for good reasons. Whether you run a small enterprise, overlook a team of call center representatives or are the CEO of a budding startup, programs showing call...
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Wholesale Voice Trends For 2018

Leah Goldberg | | 128 Likes | 0 Comments
In April 2014, Network World foresaw the imminent decline of public switched telephone networking (PTSN) at the hands of modern voice solutions like voice over IP (VoIP) and they were spot on. VoIP has, for long, been the talk of the town and it can...
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The 5 Biggest VoIP Security Threats

Leah Goldberg | | 149 Likes | 1 Comments
The voice over IP technology has been around for a really long time now and its prevalence is increasing with every passing day. Over the past decade or so, many companies have put the traditional telephony technology in their rear view to adopt...
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Maximizing Your Softphone’s Potential

Jessica Silva | | 155 Likes | 0 Comments
For many years, VoIP has been the first choice for businesses of all sizes when it comes to modes of communication. The rich set of features like ‘Find me/Follow me’, ‘Call Screening’, ‘Call Analytics’, ‘Music On Hold’ and...
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VoIP vs. VoLTE

Leah Goldberg | | 156 Likes | 0 Comments
When it comes to sending voice calls over mobile phones, there are two options available at our disposal: VoIP and VoLTE. Even though many people assume that the two technologies are similar, they are not. VoIP is a very generic term and it...
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The Best VoIP And Telephony Certifications

Aaron Foster | | 160 Likes | 0 Comments
The corporate telephony scene has been undergoing the VoIP paradigm shift for quite a few years now, with companies forsaking the conventional PSTNs (public switched telephone networks) and PBXs (private branch exchanges) for voice over IP and IP...
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Implementing VoIP For Your Start-Up

Leah Goldberg | | 152 Likes | 0 Comments
Start-ups are a dime a dozen. There are constantly new ideas and businesses surfacing. Some fail but some actually do really well. The one thing they all have in common is the fact that in the beginning they need to cut costs as much as possible....
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Use VoIP to Improve Your Company’s Logistics And Distribution

Diana Keller | | 206 Likes | 0 Comments
According to research carried out by the US Department of Commerce, around $1.48 trillion was spent on logistics and distribution in 2015 across the US. To put things in perspective, this accounts for approximately 8% of the annual GDP. The...
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The Best VoIP Clients for Your Desktop

Richard Jimenez | | 202 Likes | 0 Comments
VoIP (Voice over IP) has long since been the modern way of communicating without having to incur the heavy calling costs of the traditional telephony services. If you have a SIP account and a SIP server (e.g. Kamailio) set up, then you can use any...
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The Best Tools for Testing Your VoIP Connection

Richard Jimenez | | 218 Likes | 0 Comments
If you are still using traditional telephony for your business’s communication needs, then you are missing out - big time! When you use VoIP, not only do you save a huge amount of money, but you also get increased efficiency, efficacy, and...
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What You Need to Know About VoIP Over Wireless

Aaron Foster | | 193 Likes | 1 Comments
With VoIP you have the ability to make phone calls via the IP network instead of through the public switched telephone networks or PTSN. Regardless of the type, nature, or size of your business, switching to VoIP can make communication easier, more...
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The Complete VoIP Guide For Small Businesses

Aaron Foster | | 206 Likes | 0 Comments
Saying goodbye to the traditional phone service and welcoming VoIP into your enterprise life can have a multitude of benefits for any business. You will save a lot of money, have a lot more functionalities you can make use of and communication will...
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How To Improve Your VoIP Call Quality

Aaron Foster | | 187 Likes | 0 Comments
These days there is a huge amount of businesses that turn to VoIP providers. Experiencing poor VoIP call quality is not uncommon for businesses. Whether it’s caused by a jitter or a latency issue or something to do with your below-part internet...
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[Tip] How To Secure Your VoIP System

Diana Keller | | 186 Likes | 0 Comments
Using VoIP should be a no-brainer for businesses as it is cost-efficient, ensures provision of many beneficial features, and makes growth flexibility possible - all of which lead to productivity boosts. However, whenever you introduce an...
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Integrate Your Favorite Apps With RingCentral

Aaron Foster | | 121 Likes | 0 Comments
Cloud based services are on the rise. However, businesses don’t have access to the same streamlined and efficient services that their consumers get when it comes to cloud based and VoIP services. All vendors focus on the end customers, with...
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Vonage Receives 19 New Patents

Richard Jimenez | | 226 Likes | 0 Comments
Nowadays, innovations in communication technology are staggering. The digital era requires a continuous innovation cycle from cloud communication providers. For example, Vonage is a business communications provider that was recently granted 19 new...
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3 Signs Your VoIP System Was Hacked

Aaron Foster | | 210 Likes | 0 Comments
Why would anyone hack into a VoIP system?  VoIP communication offers a lot of exciting advantages to businesses: feature-enriched deals and low monthly costs offered by service providers are enough to entice businesses to make the shift from...
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10 VoIP Must-Have Features For Any Business

Richard Jimenez | | 238 Likes | 1 Comments
With the advent of new technologies like Voice over IP (VoIP) systems of communications, various industries are going through transformations these days. By realizing the numerous advantages VoIP phones have over the traditional voice communication...
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How Do I Setup A VoIP Service For My Small Business?

Diana Keller | | 264 Likes | 0 Comments
Getting a business up and running requires a plan and a vision. But to keep it running, you need to adapt your business according to the needs and business trends of the market. These requirements can be from your end or the customers. Setting up a...
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Future Growth Of The VoIP Industry

Richard Jimenez | | 241 Likes | 0 Comments
VoIP (Voice over Internet Protocol), is a group of technologies that enables the sending and receiving of voice communications and multimedia content via Internet Protocol networks to a wider audience of consumers. With systems that use VoIP...
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How Does VoIP Work?

Richard Jimenez | | 298 Likes | 2 Comments
VoIP calling has changed the face of telecommunications. VoIP (Voice over Internet Protocol) is a cost-effective and convenient way of talking to someone in another state or country. The reason that VoIP is so inexpensive compared to a traditional...
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5 Top Considerations When Choosing a VoIP Provider

Diana Keller | | 325 Likes | 0 Comments
With the increase in popularity of VoIP phone systems, there are plenty of VoIP providers to pick from. It's important to note though, that not all VoIP service providers are created equally. If you’re thinking about using a VoIP service for...
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5 Reasons VoIP Will Transform Your Business

Aaron Foster | | 369 Likes | 0 Comments
More and more businesses are switching to VoIP telephone services (Voice over Internet Protocol) and it’s not hard to see why. There are many benefits to using VoIP calling as your main telecommunications system. It can save your business...
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