Ooma Office Review - 2020 - Top 5 VoIP Providers

Ooma Office Review

flag Reported savings of 40-60% a year
  • No contracts
  • Simple plug and play set up
  • Reliable enterprise-level phones & features
  • Build a custom communications solution for your needs
4.9
(19 reviews)
Good For
Business
Trial/Demo
Cut your phone bill 50% on average today
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User Reviews

Overall ooma-office Rating

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4.9
(19 Reviews)
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Perfect product and service with great value

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Ooma is the best service that I have used compared to the previous services like Line.

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We love our OOMA

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We have nothing but great things to say. It was a breeze to setup easy to make adjustments and pricing was spot on.

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Great Service

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Ooma Office offers amazing service at an amazing price!!!

  • author: Maab Saleem
  • 12.03.18
  • Comments

Rating

  • "Ease of Use"
    10 /10
  • "Value For Money"
    8 /10
  • "Features"
    9 /10
  • "Help & Support"
    10 /10

Overview

Ooma offers VoIP services that are slightly different than the traditional VoIP providers, bundles of international minutes and a wide range of solutions, and one-ups most of its competitors. With a one-time hardware cost, Ooma has monthly service packages that include local and toll-free phone number, as well as extensions for fax and conferences.

Plans & Pricing

Ooma offers two two service plans, designed to suit a variety of business needs. Ooma Office has over over 35 features and Ooma Office Pro which includes additional perks like Call Recording and Enhanced Call Blocking.

Ooma Office

The business plan comes at a monthly rate of $19.95 per user. It includes a phone number for each user as well as a virtual fax. In order to use the VoIP service for your business, you will have to purchase the Ooma Office hardware package, which includes a Base Station and 2 Linx devices. Business users have only the pay-as-you-go option, with costs varying by location.

Ooma Office Pro

The business plan comes at a monthly rate of $24.95 per user. It includes a phone number for each user as well as virtual fax. Ooma Office Pro can block more than 2 million confirmed telemarketers, robocallers and phone spammers. It also has the ability to do call recording, voicemail transcription, overhead paging and enables higher usage limits for extension monitoring, call park, and audio conference room participants.

Ooma Office
$19.95/user
Ooma Office Pro
$24.95/user

Popular Hardware Options

Business Phone Starter Kit

Using your existing high-speed Internet, this base station is the hub of your phone service. Using the cloud, you get advanced features and you can add up to four expansion base stations. The starter kit comes with 2 Linx extensions, which allow you to wirelessly connect fax machines or phones with dedicated extensions to your service.

Yealink SIP-T21P

Boasting fantastic voice clarity and a great speaker, this entry-level phone includes an LCD backlit display and can support up to 4 lines at a time. Other features supported include caller-ID, call waiting, three-way conference calling, and more.

Yealink CP920 IP Conference

This phone is perfect for using in small or medium-sized conference rooms. It has powerful features such as a three micrphone array, background noise suppression, touch keypad, 360 degree voice pickup range, and a lot more.

Features and Functionality

Offering a system compatible with almost all land-line phones and hardware devices, Ooma has a lot of features that are not only great value for your money, but they will also make your life, and running your business, a lot easier.

Porting

Porting allows users to keep numbers from previous VoIP services and move them to their VoIPLy account. This process takes a while to complete, around 2-4 weeks, but it allows businesses to keep their phone numbers and upgrade to better VoIP services.

Enhanced caller-ID

While regular Caller-ID services show you only the number calling when they are not in your contact list, Ooma makes use of the national database to find out who’s calling you, and display the name on your screen whenever possible.

Enhanced call-waiting

Not only can you use this feature to get a beep when you have a second call while engaged in a phone conversation, but all of your other phones will continue to be available no matter how long your call is.

Instant second line

Just in case you need to take two calls at the same time, Ooma allows you to have two calls on the same number simultaneously.

Three-way conferencing

This feature comes in handy whenever you need to include a third party to one phone call.

Call forwarding and multi-ring

You can use this whenever you are on the go. Just set the numbers to be called in case you don’t answer on your main one.

Backup number

Together with call forwarding is another useful feature, backup number. It allows you to forward your calls to another phone whenever you don’t have an internet connection.

Call blocking

Ooma offers you a solution for protecting yourself from any kind of intrusions. If you want only people in your contact list to be able to reach you, if you suspect a spammer, or you simply don’t want to take calls from people you don’t know, you can use this feature to set your privacy limits.

Other features

  • Virtual receptionist
  • Extension dialing
  • Voicemail
  • Voicemail Monitoring
  • Call transfer
  • Call log
  • Modes for business and after hours
  • Ring groups
  • Music on hold
  • Conference bridge
  • Virtual FAX
  • Do Not Disturb
  • Transfer Calls
  • Extension dialing
  • Call on hold

Advanced features (Ooma Office Pro)

  • Call Recording
  • Enhanced Call Blocking
  • Overhead Paging
  • Voicemail Transcription
  • Higher usage limits for Extension Monitoring, Call Park, Audio Conference Room Participants

Ease of Use

Easy do-it-yourself installation is one of Ooma’s greatest advantages. Setting up the system only takes a few minutes. You need to create a My Ooma account, activate it using the seven-digit code printed on the hardware, and pick a phone number. Next, you need to connect the Base Station to Internet and power, connect the phone as well. Then you’re all set to start making calls.

Pros & Cons

  • Quality mobile apps
  • Excellent call quality
  • Can choose a number or port your own
  • No standard monthly costs
  • Easy set up
  • Doesn't offer as many features as its competitors
  • One-time hardware costs

Customer Support

Ooma doesn’t leave you guessing when it comes to support services. Their online resources are comprehensive and include FAQs, troubleshooting guidance, manuals, video tutorials, and more. Customer service representatives are available by phone for business customers 24/7, and there’s even an email address for a customer advocate. Customer reviews suggest Ooma representatives are friendly and helpful, providing fast follow up.

  • 24/7 Help & Support
    Support is available 24/7 via phone and chat.
  • Phone Support
    Phone support is available 24/7.
  • Live Online Chat
    Live chat support is available 24/7.
  • Email
    Customer support can be emailed directly.
  • FAQ
    A basic FAQ page is available.
  • Community Forum
    A community forum is available.
  • Blog
    A blog is available with various articles on Ooma's features, products, and news.

Final Word

All in all, Ooma offers a superior internet phone system and a great cost benefit ratio for anyone looking for a stand-alone service with a wealth of flexible features. The basic plan covers the needs of most casual users, but in case you want to turn this into your main phone line, you might consider the premium plan. It will still offer you a better value than a traditional land-line, not to mention the wide range of services and features.

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This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website. These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
maab
Maab Saleem
author

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

This review is based on the writer's personal opinion.

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Questions & Answers

Guest
Peggi Davis

How does call blocking work? I haven’t been able to get mine to work… Also I’m having a problem not receiving calls, people tell me the call and have left message and when I check nothing they end up coming to my house to make sure that everything is o.k. plus the fact I miss important calls,like my Dr. Insurance Co. Etc.

Answer
Hi Peggi, thank you for your question. For information on how to use our call blocking feature you can refer to our support website here: https://support.ooma.com/office/call-blocking-overview/

For further guidance you can also use our Live Chat, accessible from the same page.
Guest
Taryn

Is this service compatible with Wi-Fi or is a hardwire internet connection needed?

Answer
In general, Ooma works best connected to a hardwire internet connection. However, they also have the Ooma Telo Base Station Wireless Adapter which allows your Ooma Telo Base Station to connect to the Internet using your Wi-Fi network instead of a cable.
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