Ooma Office Review

flag All-inclusive pricing for features you want
  • Build a custom communications solution for your needs
  • Home phone & security camera available
  • Reliable enterprise-level phones & features
  • Prices as low as $19.95 per month per user
Good For
HomeBusiness
Support
10 /10
Trial/Demo
Free demo
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  • author: Maab Saleem
  • 12.03.18
  • Comments
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Rating

  • "Ease of use"
    10 /10
  • "Value for money"
    8 /10
  • "Features"
    9 /10
  • "Help & Support"
    10 /10

Overview

Ooma offers VoIP services that are slightly different than the traditional VoIP providers, bundles of international minutes and a wide range of solutions, and one-ups most of its competitors. With a one-time hardware cost, Ooma has monthly service packages that include local and toll-free phone number, as well as extensions for fax and conferences.

Plans & Pricing

Ooma offers two different pricing plans, one for home users and one for businesses. Both of them involve the initial purchase of hardware equipment.

Ooma Home

Home users can benefit from the basic service free of charge once they purchase the Ooma Telo device. Call rates vary by location, but they are free of charge within US and Canada. If you are unsure of what your needs are, you can opt for a pay-as-you-go plan. However, those who need to call abroad on a regular basis should consider a bundled package.

There are two options available:

  • One that includes 200 international minutes, available for $5.99 per month
  • One that includes 500 international minutes for a monthly rate of $4.99, available for Premier plan subscribers only

For those who need an unlimited communication plan, Ooma has a good solution as well. Ooma offers:

  • Unlimited 60-Country World Plan for $17.99 a month
  • Unlimited 70-Country World Plan Plus at a monthly rate of $25.99

Ooma Office

The business plan comes at a monthly rate of $19.95 per user. It includes a phone number for each user as well a virtual fax. In order to use the VoIP service for your business, you will have to purchase the Ooma Office hardware package, which includes a Base Station and 2 Linx devices. Business users have only the pay-as-you-go option, with costs varying by location.

Ooma Home
Free
Ooma Office
$19.95/user

Features and Functionality

Offering a system compatible with almost all land-line phones and hardware devices, Ooma has a lot of features that are not only great value for your money, but they will also make your life, and running your business, a lot easier.

Porting

Porting allows users to keep numbers from previous VoIP services and move them to their VoIPLy account. This process takes a while to complete, around 2-4 weeks, but it allows businesses to keep their phone numbers and upgrade to better VoIP services.

Enhanced caller-ID

While regular Caller-ID services show you only the number calling when they are not in your contact list, Ooma makes use of the national database to find out who’s calling you, and display the name on your screen whenever possible.

Enhanced call-waiting

Not only can you use this feature to get a beep when you have a second call while engaged in a phone conversation, but all of your other phones will continue to be available no matter how long your call is.

Instant second line

Just in case you need to take two calls at the same time, Ooma allows you to have two calls on the same number simultaneously.

Three-way conferencing

This feature comes in handy whenever you need to include a third party to one phone call.

Call forwarding and multi-ring

You can use this whenever you are on the go. Just set the numbers to be called in case you don’t answer on your main one.

Backup number

Together with call forwarding is another useful feature, backup number. It allows you to forward your calls to another phone whenever you don’t have an internet connection.

Call blocking

Ooma offers you a solution for protecting yourself from any kind of intrusions. If you want only people in your contact list to be able to reach you, if you suspect a spammer, or you simply don’t want to take calls from people you don’t know, you can use this feature to set your privacy limits.

Other features

  • Virtual receptionist
  • Extension dialing
  • Voicemail
  • Voicemail Monitoring
  • Call transfer
  • Call log
  • Modes for business and after hours
  • Ring groups
  • Music on hold
  • Conference bridge
  • Virtual FAX
  • Do Not Disturb
  • Transfer Calls
  • Extension dialing
  • Call on hold

Ease of Use

Easy do-it-yourself installation is one of Ooma’s greatest advantages. Setting up the system only takes a few minutes. You need to create a My Ooma account, activate it using the seven-digit code printed on the hardware, and pick a phone number. Next, you need to connect the Base Station to Internet and power, connect the phone as well. Then you’re all set to start making calls.

Pros & Cons

  • Quality mobile apps
  • Excellent call quality
  • Up to 20 users
  • Can choose a number or port your own
  • No standard monthly costs
  • Doesn't offer as many features as its competitors
  • One-time hardware costs
  • No call recording

Customer Support

Ooma doesn’t leave you guessing when it comes to support services. Their online resources are comprehensive and include FAQs, troubleshooting guidance, manuals, video tutorials, and more. Customer service representatives are available by phone for business customers 24/7, and there’s even an email address for a customer advocate. Customer reviews suggest Ooma representatives are friendly and helpful, providing fast follow up.

  • 24/7 Help & Support
    Support is available 24/7 via phone and chat.
  • Phone Support
    Phone support is available 24/7.
  • Live Online Chat
    Live chat support is available 24/7.
  • Email
    Customer support can be emailed directly.
  • FAQ
    A basic FAQ page is available.
  • Community Forum
    A community forum is available.
  • Blog
    A blog is available with various articles on Ooma's features, products, and news.

Final Word

All in all, Ooma offers a superior internet phone system and a great cost benefit ratio for anyone looking for a stand-alone service with a wealth of flexible features. The basic plan covers the needs of most casual users, but in case you want to turn this into your main phone line, you might consider the premium plan. It will still offer you a better value than a traditional land-line, not to mention the wide range of services and features.

Maab Saleem
author

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

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User Reviews

Review for ooma-office
5/5

Ooma is a best buy. For $6.38/Month, it’s cost-effective, LOWER than my Bell monthly bill of $9 in the 1960s.

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