Alliance Phones Review

Customer Reviews
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Alliance offers cloud-based VoIP solutions at attractive prices. Its services are geared towards small and medium-sized businesses with about 20-50 users. The California-based company owns its technology and is able to troubleshoot and fix any type of problem with their system. Alliance provides a complete range of phones and conference devices to help maintain a smooth communication channel within your company. They have easy payment plans and their devices are easy to set up and use. All their plans come with rich PBX features and fulfill all crucial business requirements. They don’t cater to residential clients so that they can completely focus on businesses and their needs.

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Alliance is basically designed for small to medium sized businesses. While its services are open for large businesses as well as small startups, they are ideal for teams of 20-50 people. All the features of their devices are designed to provide reliable and uninterrupted service. Porting generally takes 5-10 business days and they provide a temporary number for that duration of time. As a result, there is no downtime for the actual numbers that are being ported.

Devices and options

Alliance offers 2 to 12-line business IP phones, conference systems, analog phone adapters as well as routers. They have models from Cisco, Polycom, Grandstream, Yealink and their phones come pre-provisioned. Their proprietary softphone is under development, but they recommend using X-Lite and Zoiper on Windows and Mac, and Bria or Linphone on iPhone/Android. You can set them up using the Alliance Provisioning Server. The choices offered by them include a complete range of features and capabilities for all types of businesses.

Software integration

It’s easy to integrate the phone with your PC or smartphone. You can easily import contacts and they will appear on the portal. They can be dragged and dropped and integrated for advanced call features. Here are some platforms you can integrate them with:

  • Sugar CRM – An open source relation management platform
  • MS Outlook – Contacts can be stored in a database for easier access
  • Google Contacts – Sync your contacts online

Advanced calling features

There are several advanced features that are available on all plans:

  • Users get to use the company’s online portal along with remote system management and call management services.
  • Users get to have complete call control along with inbound and call forwarding options.
  • Users can also set your own call rules by restricting some calls while prioritizing others.
  • Users can get optional call recording features and voicemail forwarding.
  • Alliance also offers an automatic attendant that plays music on hold and sends personalized messages that can be scheduled for weekends and holidays.
  • Their VoIP services can be integrated with Google Contacts, Microsoft Outlook, and other platforms.
  • Companies can create user groups and assign certain features to them.
  • Users can also maintain call logs.
  • There is also a fantastic voicemail-to-email transcription feature that transcribes each voicemail into readable text which makes things easier for businesses.

Additional Features

  • Voicemail and Greetings – Easily create and modify your inboxes and greetings. Access your voicemail from all devices.
    modify your inboxes and greetings. Access your voicemail from all devices.
  • Internet fax   All devices, digital and analogue, can be easily connected to Alliance Phones. You can also rent IP phones and conferencing equipment.
  • Phone Service and Devices –  All devices, digital and analogue, can be easily connected to Alliance Phones. You can also rent IP phones and conferencing equipment.
  • Call management – Alliance Phones offers the full range of call management features, including call forwarding, automatic call recording, screening and notifications.
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Plans & Pricing

Depending on your needs, you can get one of three plans. All the plans are monthly, and there are no annual contracts. They don’t charge a setup fee and they provide unlimited minutes along with rich PBX features. Here are the plans:

    • Easy Plus: For a 1-3 person team at $29.97 per month for each user.
    • Simplicity Plus: For a 4-20 person team at $24.97 per month for each user.
    • Effortless Plus: For a 21-100+ person team at $19.97 per month for each user.

A free trial is offered as well as a 30-day money-back guarantee on all their plans. In the free trial, you can get a free phone number and unlimited calling for 30 days.

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Ease of Use

When you order their devices, they come pre-provisioned, which means you don’t have to set them up. It’s already done for you. And if you want to use a softphone, they have provided all the instructions online. It’s really easy to integrate the IP phone with your system and if you face any problems, their customer support will help you out. Their software is easy to use and has a clear and minimal interface.

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Customer Support

  • Is there 24/7 Help & Support? Yes, 24/7 support is available.
  • Is there phone support? Yes. The company offers 24/7 phone support.
  • Is there live chat support? Yes.
  • Is there Email support? Yes. The company representatives can be reached via email.
  • Is there a ticketing service? No.
  • Are there video tutorials? Yes.
  • Is there a FAQ section? Yes.
  • Is there a community forum/blog? Yes. There is a blog.
  • How responsive is the support? The company offers full-time, instant support to all its customers regardless of the subscribed package.
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Bottom Line

If you’re a small-to-medium sized business looking for a phone system, Alliance can offer you the perfect solution for your needs. Since they have their own technology, they can troubleshoot and maintain their system quickly. They don’t have any annual contracts, which means you can cancel anytime if you’re not satisfied with their services. They have a flat fee system and it’s easy to scale up or down on their services.

Do you have some feedback about Alliance services? Let us know. If you want to add something to the review or find something inaccurate, mention it in the comments.

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Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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Jessica Silva
Jessica is an entrepreneur with a company that assists small startups in getting off the ground. Her years of experience in business communications means she can provide great telephony advice to help businesses achieve success.
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  • andrew v martinez

    Please help me . I am just getting started can u help me out?

    • Jessica Silva

      Hey Andrew,

      I suggest taking a look at our blog for articles on how to get started with VoIP. You can also contact Alliance Phone directly if you have any questions about their service.

      Best regards,

  • Moe

    Amazing! TJ went above and beyond to ensure a smooth transition and help us activate our account as soon as possible.
    They also have incredibly fast and professional support team! Adding numbers and extensions happens in a matter of minutes.
    Alliance Phones have competitive pricing!
    But what we liked most was receiving all our voicemails and faxes to our emails as well as making/receiving business calls on our smartphones via the mobile app.

  • Judith Urban

    Will I be able to access this type of phone service from any room in the house?

    • Stanley

      Hi Judith!
      Yes. If you decide to go with Wireless Digital Phone unit you can have handset in every room.



Alliance Phones Review