Grasshopper Review

Customer Reviews
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Overview

Grasshopper bills itself as “The #1 choice of top entrepreneurs,” and that wording is quite deliberate. This is a system designed for startups and very small businesses that want to set up a professional system with as little disruption as possible. Rather than a true VoIP PBX system that’s intended to replace your office landline phone system, Grasshopper is a virtual PBX. It’s designed to provide a professional image for your business, with company and extension greetings, custom call forwarding, hold music and unlimited department and employee extensions, all sitting behind a toll-free or local number. It requires no new hardware, with calls routed to your team’s existing landline or mobile phones.

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Features - Voip reviews at Top 5 Voip providers

Features

Departmental and Employee Extensions

Grasshopper offers unlimited extensions with all of its plans. Each extension can be easily customized to fit your business’ needs.

Professionally-Recorded IVR system

Grasshopper is designed to give your small business a professional image at minimal cost. The option to have all of your phone greeting messages recorded by the company’s professional recording studio is a great way to achieve the appearance of a big company on a small budget.

Toll-Free/Local Numbers

All of Grasshopper’s plans come with at least one free business number. You can choose between a local number (this can be anywhere in the US or Canada) or a toll-free number (800, 844, 855, 866, 877). You can also elect to keep your existing local or toll-free number.

Additional Features

  • Call forwarding
  • Call screening
  • Inbound fax to email
  • iOS and Android apps
  • Voicemail transcribed to email
  • Business SMS
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Plans & Pricing

Grasshopper offers three plans to choose from:

  • Solo ($24 per month)

Perfect for the entrepreneur with a side gig.

  • 1 Number
  • 3 Extensions
  • 24/7 Support
  • Unlimited Minutes
  • Voicemail
  • Custom Greetings
  • Desktop App Access
  • Mobile Apps + WiFi Calls
  • Inbound Fax

 

  • Partner (Most Popular) ($49 per month)

For the growing business with 1-3 employees.

  • 3 Numbers
  • 6 Extensions
  • 24/7 Support
  • Unlimited Minutes
  • Voicemail
  • Custom Greetings
  • Desktop App Access
  • Mobile Apps + WiFi Calls
  • Inbound Fax

 

  • Small Business ($89 per month)

Texting and Voicemail Transcription already included ($60 per month value).

  • 5 Numbers
  • Unlimited Extensions
  • 24/7 Support
  • Unlimited Minutes
  • Voicemail
  • Custom Greetings
  • Desktop App Access
  • Mobile Apps + WiFi Calls
  • Inbound Fax

None of the plans require anything more than a 1 month commitment and all offer free activation and unlimited extensions.

All plans come with a 30-day money back guarantee.

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Ease of Setup

Unlike a full-fat PBX/VoIP system, Grasshopper is genuinely quick to set up. You simply pick your plan from the four available, choose a local or toll-free number (or elect to port an existing number), and fill out your payment details. Once that’s done it’s just a case of setting up your extensions and other settings and away you go.

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Customer Support

You can reach a support agent via phone/form-based email around the clock with their 24/7 customer support. There’s also a well-organized Knowledge Base for standard questions, as well as the option to submit a request for assistance via the site. There is also a community forum and blog. Grasshopper’s support is generally considered to be attentive and helpful. However, some have expressed difficulties getting refunds on services they say they didn’t sign up for.

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Bottom Line

Grasshopper’s virtual PBX solution offers an affordable way to set up a professional phone system for your small business without investing in a full VoIP PBX system. It’s inexpensive and an absolute breeze to set up and manage. You can easily add or remove extensions, create voicemail and message rules and set up call forwarding and other useful features.

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Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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Diana Keller
Diane founded her PR agency in 2008, and since that time it has gone from strength to strength. Its rapid growth, coupled with the heavy amount of phone time she and her team get through, make it the perfect testing ground for the latest VoIP systems.
COMMENTS
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  • Deborah Whitaker

    Hi totally new at this! So, laymans terms please? It was suggested I choose this service for my “about to open” online retail store to acquire a 1800 # for my shop. So… exactly how does this work? I don’t have a cell, just a landline. Do I need special equipment?

    Reply
  • Raymond v clark

    Does viop have home phones

    Reply
    • Diana Keller

      Hi Raymond,
      Thanks for taking the time out to contact us.
      Grasshopper is a virtual phone system. It works on top of your existing landline or cell service. If you have any more questions please don’t hesitate to contact us.
      Regards,
      Diana

      Reply

Grasshopper Review

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