Ooma Office Review

Customer Reviews
Overview - Voip reviews at Top 5 at Voip Software

Overview

Ooma offers VoIP services that are slightly different than the traditional VoIP providers, bundles of international minutes and a wide range of solutions, and one-ups most of its competitors. With a one-time hardware cost, Ooma has monthly service packages that include local and toll-free phone number, as well as extensions for fax and conferences.

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Features - Voip reviews at Top 5 Voip providers

Features

Offering a system compatible with almost all land-line phones and hardware devices, Ooma has a lot of features that are not only great value for your money, but they will also make your life, and running your business, a lot easier.
Calling features
Porting allows users to keep numbers from previous VoIP services and move them to their VoIPLy account. This process takes a while to complete, around 2-4 weeks, but it allows businesses to keep their phone numbers and upgrade to better VoIP services.
Ring Groups
Enhanced caller-ID – While regular Caller-ID services show you only the number calling when they are not in your contact list, Ooma makes use of the national database to find out who’s calling you, and display the name on your screen whenever possible.
Enhanced call-waiting – Not only can you use this feature to get a beep when you have a second call while engaged in a phone conversation, but all of your other phones will continue to be available no matter how long your call is.
Instant Second Line – Just in case you need to take two calls at the same time, Ooma allows you to have two calls on the same number simultaneously.
Three-way conferencing – This feature comes in handy whenever you need to include a third party to one phone call.
Call Forwarding and Multi-Ring – You can use this whenever you are on the go. Just set the numbers to be called in case you don’t answer on your main one.
Backup number – Together with call forwarding is another useful feature, backup number. It allows you to forward your calls to another phone whenever you don’t have an internet connection.
Call blocking – Ooma offers you a solution for protecting yourself from any kind of intrusions. If you want only people in your contact list to be able to reach you, if you suspect a spammer, or you simply don’t want to take calls from people you don’t know, you can use this feature to set your privacy limits.

Other features

  • Virtual receptionist
  • Extension dialing
  • Voicemail
  • Voicemail Monitoring
  • Call transfer
  • Call log
  • Modes for business and after hours
  • Ring groups
  • Music on hold
  • Conference bridge
  • Virtual FAX
  • Do Not Disturb
  • Transfer Calls
  • Extension dialing
  • Call on hold
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Plans & Pricing

Ooma’s pricing plans involve the initial purchase of hardware equipment.

Ooma Office
The business plan comes at a monthly rate of $19.95 per user. There are no hidden tiers or hoops to jump through in order to unlock the $19.95 rate. Some extra features like additional toll free numbers or international calling is extra (you do get 1 free toll free number and 500 free toll free minutes/month), but the complete service with all the features you’ll need is available at the $19.95 price point. It includes a phone number for each user as well a virtual fax. In order to use the VoIP service for your business, you will have to purchase the Ooma Office hardware package, which includes a Base Station and 2 Linx devices. Business users have only the pay-as-you-go option, with costs varying by location.

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Ease of Setup

Easy do-it-yourself installation is one of Ooma’s greatest advantages. Setting up the system only takes a few minutes. You need to create a My Ooma account, activate it using the seven-digit code printed on the hardware, and pick a phone number. Next, you need to connect the Base Station to Internet and power, connect the phone as well. Then you’re all set to start making calls.

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Customer Support

Ooma offer an outstanding 24/7 customer support service. There is live support and phone support during working hours and weekends. Their website has a wealth of information regarding the system’s features, setting up the devices as well as connecting other accessories. All of the questions you can imagine having are answered in Ooma’s extensive FAQ section. There are video tutorials as well as a community forum and blog.

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Bottom Line

All in all, Ooma offers a superior internet phone system and a great cost benefit ratio for anyone looking for a stand-alone service with a wealth of flexible features. The basic plan covers the needs of most casual users, but in case you want to turn this into your main phone line, you might consider the premium plan. It will still offer you a better value than a traditional land-line, not to mention the wide range of services and features.

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Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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Jessica Silva
Jessica is an entrepreneur with a company that assists small startups in getting off the ground. Her years of experience in business communications means she can provide great telephony advice to help businesses achieve success.
COMMENTS
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  • Overall
    Ease of Use
    Value for Money
    Features
    Help & Support
    FANTASTIC! Except when the power went out.

    I’ve had Ooma in my house for several years. The only time I had a problem was years ago when a large portion of the Northeast US lost power. Cox cable restored service to businesses before residential, which means my phone service was gone for several days! BUT THAT WAS THE FAULT OF THE INTERNET SERVICE, NOT OOMA. AND IT WOULD HAVE HAPPENED WITH ANY VOIP SYSTEM! Other than that, it’s been great. I use it as an alternate number for those I suspect will share it with spammers. It also provides 911 with an address to come to in case of an emergency, and it gives you an answering machine. I’ve recommended it several times to friends. For $4 and some change per month, it’s well worth it!!!

    Lyn

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