Verizon Review
Fiber-optics with industry leading speedsVoicemails sent via email as a WAV file
Over 45 robust features
Supports large-scale data transfers
Virtual receptionist assistance
Pros & Cons
- Compatible with Apple & Android devices
- Incorporate a built-in ChromeTM Dialer extension
- Automated receptionist feature for automated answering
- Pay equipment costs through a payment plan
- No 24/7 support
- Not intended for large companies
Plans & Pricing
Verizon offers relatively good prices when compared with other VoIP companies. The price plan for monthly payments and a two-year contract is $149.99 and $99 respectively. You will get the best deal if you purchase a bundle that encompasses the Business Digital Voice VoIP with Verizon Fios, a fiber-optic internet service. The following sections describe the monthly price plans for a two-year contract.
75 Mbps Business Digital Voice
This plan starts at $35 per month and is intended for smaller businesses. The basic Business Digital Voice package supports between 1 to 10 VoIP lines and includes all of the 30+ features.
75 Mbps Business Digital Voice + Fios Internet
For $84.99, business owners can get 75 Mbps Fios internet with the VoIP service. This package is the best if you only expect 1 to 4 users and moderate downloading.
150 Mbps Business Digital Voice + Fios Internet
For $114.99, the 150 Mbps bundle supports 5 to 10 users and is the best option for occasional video conferencing and file sharing. All the standard VoIP features are included in this price plan.
300 Mbps Business Digital Voice + Fios Internet
For $189.99, this plan is intended for 11 to 20 users. The 300 Mbps plan can support large data transfers between multiple devices. You also have the option to add Fios TV for just $10 per month.
500 Mbps Business Digital Voice + Fios Internet
For $219.99, this plan is perfect for medium-size businesses that ensure data backup and data protection against viruses or/and accidental loss. This price plan supports over 20 users.
940 Mbps Business Digital Voice + Fios Internet
With this price plan, you will be able to get a high speed of 940 Mbps for $219.99. This is the fastest plan that Verizon offers. The ultra-fast service allows you instantaneous downloading speed and you will get all the functionality of the 500 Mbps plan paired with extra bandwidth.
Overview
Verizon is an industry-leading telecommunications company, which is the second-largest in the world. The Verizon Fios subsidiary offers a bundled internet and VoIP service that runs on a fiber-optic network. The company’s VoIP-equipped business digital phone and fast internet packages work best for small to mid-size businesses that want call management features and multiple lines.
Features and Functionality
Verizon’s Business Digital Voice has over 30 powerful calling features. Most important features include Auto Attendant, Hunt Group, Push to Talk, Personal Phone Directly, and Do Not Disturb. The following sections delve into the details of each feature:
Auto Attendant
This automated answering service declines dependency on manual staff. Auto Attendant provides you with automated voice menus whereby you can direct yourself to appropriate departments or extension numbers.
Hunt Group
This feature transfers the caller’s call to another phone if the person they originally call doesn’t pick up the call.
Selective Call Rejection
This feature enables you to automatically reject certain numbers such as telemarketers. Screening calls can potentially increase employee productivity.
Personal Phone Directory
Each phone has a list of the most frequently called phone numbers. This feature allows you to place calls easily and quickly.
Do Not Disturb
When you don’t want to be bothered, ‘do not disturb’ is a must-have. Keep your phone from ringing when you’re in the middle of a meeting.
Now, few other features really set Verizon’s Digital Voice service apart from the rest. Below are the details:
Mobile Application
You can take your business calls on the go with either the Android or Apple mobile app. This offer is available on all packages.
Voicemail Audio Files to Email
Whenever you receive a voicemail, you’ll receive a WAV audio file in your mailbox. This makes it super simple to listen to your voicemail while you’re not at the office.
Re-Route Calls During Power Outage
If the power shuts down, you can set “call forwarding” on your phone number. Doing so can help you to receive important phone calls and, therefore, assist you to retain customers.
Ease of Use
Before going live, you need to set up a Yealink phone, the Business Digital Voice mobile client, and an analog telephone adapter (ATA). Although Verizon provides tutorials, yet this product requires a bit of technical skill to perform setup and configurations. Verizon also hosts live webinars, so you can talk to a trainer directly. Once the hardware is ready, management can configure and monitor the VoIP services through the “my account” administration portal. End users should follow the “my account portal” link.
Customer Support
Although Verizon doesn’t have 24/7 support, yet you can reach customer service via other channels, including phone and live chat. Helpful information can also be found in their FAQ section, forums, and more.
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Phone Support
You can contact Verizon by phone during the week and on weekends. -
Live Online Chat
Support is available through live chat. -
Video Tutorials
There are video tutorials to help you get stared. -
FAQ
Verizon has a FAQ page just for their Business Digital Voice Service. -
Community Forum
You can interact with fellow business owner’s on Verizon’s Community Forum. -
Blog
There’s also a blog titled Verizon Business Markets.
Final Word
Verizon dominates the telecommunications industry and their Business Digital Voice VoIP service can provide you with the fastest and reliable internet. For a competitive price, you can get some of the same features large corporations use daily such as music on hold, call waiting, unified messaging, and many more. Not only that, Verizon has thorough video tutorials to simplify the onboarding process. With this service, you can get a powerful VoIP system at the lowest price.
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