ZenPhone Review
Incoming calls can be tracked with easeLocalized number shown to online visitors depending on their country
Easy to use interface
No contracts hassle, packages only available on monthly subscriptions
Trial versions available for all packages
Pros & Cons
- Ease of Use
- Tracks incoming calls
- Number will always appear local
- No contracts
- Very easy setup
- Mediocre customer support
- Pricey
- Limitation on quantity of phone numbers
Plans & Pricing
ZenPhone offers three packages: Basic, Plus, and Premium.
The Basic Package
Costs $49/month and includes 2 phone numbers and 50 minutes. Any time over 50 minutes will cost you 50 cents a minute.
The Plus Package
Costs $199/month and offers numbers and 250 minutes. Going over that costs an additional 30 cents a minute.
The Premium Package
This is the largest package which osts $399/month and includes 10 numbers and 500 minutes. It costs 20 cents for every minute over that.
All of the packages are available for a 14-day free trial.
Overview
Founded in 2016, ZenPhone is a young technology company that offers VOIP services using patent-pending technology. The company places an emphasis on providing their users with a local phone number so that they not only avoid high long-distance charges but also appear as local in any caller ID system. For businesses that offer global services, this is a great way to have customers from around the globe call one number that always appears local, no matter where they are.
Features and Functionality
Even though it’s a relatively young company, there are a number of features that make ZenPhone a popular, competitive choice.
Local, Anywhere
Businesses that target global audiences can use ZenPhone to place a unique number on their website. The number’s area code will change and appear different, depending on who is viewing the site. For example, if someone from Spain visits the website, the area code will automatically be local to Spain. This is a huge benefit in terms of marketing and creating brand loyalty. Your ZenPhone account can also be accessed anywhere that you have access to the Internet, making this product highly accessible. You also receive a dashboard that you can access anywhere, where you can view your current analytics and keep tabs on campaigns while you are on the go.
Easy to Use
VOIPs are often considered somewhat complicated to set up and use, but ZenPhone appears to be straightforward in their approach. Installing the code on your site is as easy as copy-paste, as they provide the along with clear instructions on where to put it.
Track Incoming Calls
If you plan on getting calls from many different locations, being able to know who is calling before you answer is a big deal. Not only will this help you prepare the right kind of sales pitch and service, but it also provides you with marketing insights into your target audience.
Ease of Use
Setup is fairly simple, but it does involve some basic web development experience. The company simply provides you with a piece of code and instructions on where and how to place it on your website. If you have some experience with editing your site, this is a very easy process. Otherwise, it is best to hand it over to your web developer.
Customer Support
ZenPhone offers the bare minimum in terms of customer support services, with email and phone support during working hours, from 9am-5pm PST. Facebook is where you can go to get a fast response to your questions, and their page overall is quite active. Unfortunately, there is no knowledge base, tutorials, or FAQ available on their website.
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Phone Support
The company representatives can be reached via email during business hours. -
Live Online Chat
Support is available by phone during office hours.
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