Alliance Phones Review

flag Advanced features like call blocking & call ID
  • Integration with popular apps like Sugar CRM
  • Access your voicemail from any device
  • Call management features like call recording & forwarding
  • 2-line, 3-line, 4-line, and 5-line business IP phones available
Good For
Business
Support
9 /10
Trial/Demo
30-day money
back guarantee
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  • author: Maab Saleem
  • 12.03.18
  • Comments
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Rating

  • "Ease of use"
    9 /10
  • "Value for money"
    9 /10
  • "Features"
    9 /10
  • "Help & Support"
    9 /10

Overview

Alliance offers cloud-based VoIP solutions at attractive prices. Its services are geared towards small and medium-sized businesses with about 20-50 users. The California-based company owns its technology and is able to troubleshoot and fix any type of problem with their system. Alliance provides a complete range of phones and conference devices to help maintain a smooth communication channel within your company. They have easy payment plans and their devices are easy to set up and use. All their plans come with rich PBX features and fulfill all crucial business requirements. They don’t cater to residential clients so that they can completely focus on businesses and their needs.

Plans & Pricing

Depending on your needs, you can get one of three plans. All the plans are monthly, and there are no annual contracts. They don’t charge a setup fee and they provide unlimited minutes along with rich PBX features. Here are the plans:

Easy Plus

This plan is for a 1-3 person team at $29.97 per month for each user.

Simplicity Plus

This plan is for a 4-20 person team at $24.97 per month for each user.

Effortless Plus

This plan is for a 21-100+ person team at $19.97 per month for each user.

A free trial is offered as well as a 30-day money-back guarantee on all their plans. In the free trial, you can get a free phone number and unlimited calling for 30 days.

Easy Plus
$29.97
Simplicity Plus
$24.97
Effortless Plus
$19.97

Features and Functionality

Alliance is designed for small to medium-sized businesses. While its services are open for large businesses as well as small startups, they are ideal for teams of 20-50 people. All the features of their devices are designed to provide reliable and uninterrupted service. Porting generally takes 5-10 business days and they provide a temporary number for that duration of time. As a result, there is no downtime for the actual numbers that are being ported.

Devices and options

Alliance offers 2 to 12-line business IP phones, conference systems, analog phone adapters as well as routers. They have models from Cisco, Polycom, Grandstream, Yealink and their phones come pre-provisioned. Their proprietary softphone is under development, but they recommend using X-Lite and Zoiper on Windows and Mac, and Bria or Linphone on iPhone/Android. You can set them up using the Alliance Provisioning Server. The choices offered by them include a complete range of features and capabilities for all types of businesses.

Software integration

It’s easy to integrate the phone with your PC or smartphone. You can easily import contacts and they will appear on the portal. They can be dragged and dropped and integrated for advanced call features. Here are some platforms you can integrate them with:

Sugar CRM

An open source relation management platform

MS Outlook

Contacts can be stored in a database for easier access

Google Contacts

Sync your contacts online

Advanced calling features

There are several advanced features that are available on all plans:

  • Users get to use the company’s online portal along with remote system management and call management services.
  • Users get to have complete call control along with inbound and call forwarding options.
  • Users can also set your own call rules by restricting some calls while prioritizing others.
  • Users can get optional call recording features and voicemail forwarding.
  • Alliance also offers an automatic attendant that plays music on hold and sends personalized messages that can be scheduled for weekends and holidays.
  • Their VoIP services can be integrated with Google Contacts, Microsoft Outlook, and other platforms.
  • Companies can create user groups and assign certain features to them.
  • Users can also maintain call logs.
  • There is also a fantastic voicemail-to-email transcription feature that transcribes each voicemail into readable text which makes things easier for businesses.

Additional Features

Voicemail and greetings

Easily create and modify your inboxes and greetings. Access your voicemail from all devices.
modify your inboxes and greetings. Access your voicemail from all devices.

Internet fax

All devices, digital and analog, can be easily connected to Alliance Phones. You can also rent IP phones and conferencing equipment.

Phone service and devices

All devices, digital and analog, can be easily connected to Alliance Phones. You can also rent IP phones and conferencing equipment.

Call management

Alliance Phones offers the full range of call management features, including call forwarding, automatic call recording, screening, and notifications.

Ease of Use

When you order their devices, they come pre-provisioned, which means you don’t have to set them up. It’s already done for you. And if you want to use a softphone, they have provided all the instructions online. It’s really easy to integrate the IP phone with your system and if you face any problems, their customer support will help you out. Their software is easy to use and has a clear and minimal interface.

Pros & Cons

  • Advanced calling features
  • Offers voicemail & greetings
  • Offers superb customer support
  • Internet fax
  • Good software integration
  • Can be pricey
  • Need to upgrade Internet speed
  • Can't use old analogue phones

Customer Support

Alliance Phones offers the standard help options: 24/7 phone support, live chat, and email support. In addition to an FAQ section, the website has comprehensive how-to guides with pictures as well as a blog, though it is not up-to-date. Customers have been reported being very satisfied with the friendly, polite, and fast response times from customer service representatives.

  • 24/7 Help & Support
    24/7 support is available.
  • Phone Support
    The company offers 24/7 phone support.
  • Live Online Chat
    Chat support is available, however it is unclear if it is around the clock or during certain hours.
  • Email
    The company representatives can be reached via email.
  • FAQ
    An FAQ page is available, however it is somewhat limited.
  • Blog
    Alliance Phones has a blog but it is not updated, with the most recent post from 2013.

Final Word

If you’re a small-to-medium sized business looking for a phone system, Alliance can offer you the perfect solution for your needs. Since they have their own technology, they can troubleshoot and maintain their system quickly. They don’t have any annual contracts, which means you can cancel anytime if you’re not satisfied with their services. They have a flat fee system, and it’s easy to scale up or down on their services.

Maab Saleem
author

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

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User Reviews

Review for alliance-phones
5/5

Amazing! TJ went above and beyond to ensure a smooth transition and help us activate our account as soon as possible. They also have incredibly fast and professional support team! Adding numbers and extensions happens in a matter of minutes. Alliance Phones have competitive pricing! But what we liked most was receiving all our voicemails and faxes to our emails as well as making/receiving business calls on our smartphones via the mobile app.

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Questions & Answers

Andrew V Martinez
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Andrew V Martinez

Please help me. I am just getting started can u help me out?

Judith Urban
Guest
Judith Urban

Will I be able to access this type of phone service from any room in the house?

Answer
Hi Judith!
Yes. If you decide to go with Wireless Digital Phone unit you can have handset in every room.

Best,
Stanley
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