bOnline Review

flag No engineer visits or hardware installations required
  • Applications for mobile, laptop, and tablet ensure seamless mobility
  • Rich set of VoIP features including music on hold and auto-attendant
  • Contract-less, hassle-free pricing policies
  • Transparent, pence per minute, & reasonable international rates
Good For
8 /10
  • author: Maab Saleem
  • 12.03.18
  • Comments
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  • "Ease of use"
    8 /10
  • "Value for money"
    8 /10
  • "Features"
    8 /10
  • "Help & Support"
    8 /10


bOnline is a company focused on providing modern online solutions for small and medium-sized businesses. One of their specialties is their cloud-based VoIP solution that is trusted by many as a reliable, affordable, and efficient means of business communication.

Plans & Pricing

When it comes to pricing, bOnline’s rates are hard to match. They find pride in their ability to give the best rates possible, and the following figures are a testament to the fact:

Cloud talk

This business package costs £9 a month and gives you 100 minutes which can be used to call both UK landlines and mobile phones and you get all the telephony features. By paying an additional £2, you can get full mobility, by adding another £8, you get to call 500 countries including Australia, Belgium, Denmark and Canada.

Cloud talk 1200

Rated as the most popular package, the business 1200 costs £13 a month and provides you with 1200 UK landline and mobile minutes. It comes with all the basic features, full mobility and you can get the international calling package for an additional monthly fee of £3.25.

Cloud talk unlimited

This package is priced at £16 monthly and it allows you to make unlimited calls to certain service providers (conditions apply). The rest of this package is exactly similar to the business 1200; you get the international calling package for an additional £3.25 every month.

Cloud talk
Cloud talk 1200
Cloud talk unlimited

Features and Functionality

bOnline is completely based in the cloud and has some really enticing features. Here are some of our favorites:

No engineer visits or installations required

The best part about bOnline’s VoIP solution has to be that there is no need to install any software on your machines, or to set up any hardware on your premises. The whole platform is completely online and you can use one number across all your device.

Seamless mobility

It doesn’t matter whether you currently have access to your laptop, tablet or mobile. With bOnline you are always connected. You can access all of the application features on the go without having to maintain different numbers on different devices.

Rich set of telephony features

bOnline is one of the richest VoIP solutions when it comes to telephony features. These include group calling, auto-attendant, internal calling, music on hold,  voicemail, enterprise phone directory, push-to-talk, shared call appearance, outbound caller ID blocking, inbound fax, email to call return, N-Way calling, and anonymous call rejection, you get everything that should be found in a solid VoIP system.

Ease of Use

As the platform is completely based on the web, it’s really easy to set up. There is no need for any additional hardware and you don’t really need any additional IT help to get the solution up and running. However, the bOnline staff is available for any setup troubles.

Pros & Cons

  • Rich set of telephony features
  • No installations required
  • Completely cloud based
  • Availability on the go
  • Inbound fax feature
  • Long set-up time
  • Unexpected added payments (especially regarding broadband)

Customer Support

bOnline has more than the basics covered when it comes to support. They offer a live chat, FAQs, an online knowledge base, and a way to message them directly from their website, or by sending a personal email. There is also a phone complaint line open from Monday-Friday, 9am-5:30pm. They have generally gotten very positive reviews for their professional, UK-based customer service. Most customers reported flexible, friendly, helpful staff able to resolve issues quickly.

  • Phone Support
    Phone support is available Monday-Friday 9am-6pm, Saturday 10am-2pm.
  • Live Online Chat
    Chat support is available Monday-Friday 9am-6pm, Saturday 10am-2pm.
  • Email
    Customer service can be contacted via email.
  • FAQ
    A FAQ is available but it only contains billing FAQs. More information on other topics can be found in the "advice and answers from the bOnline Team" section.
  • Blog
    A blog is available with news, tips, and insights.

Final Word

bOnline is a very dependable VoIP solution which is ideal for small and medium-sized companies. It comes with a rich set of features and is completely based in the cloud so there is no need to install any hardware or schedule routine engineer visits. Their pricing policies are also very kind to the customer which makes it hard for competitors to keep up with them.

Maab Saleem

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

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