bOnline UK Review

flag £9 Unlimited VoIP
  • Unbeatable five-star service

  • Simple to use and easy setup

  • Contract-less, hassle-free pricing policies

  • Conferencing, call recording, call menus & much more

Pros & Cons

  • Rich set of telephony features
  • No installations required
  • Completely cloud based
  • Availability on the go
  • Inbound fax feature
  • Long set-up time
  • Unexpected added payments (especially regarding broadband)

Plans & Pricing

When it comes to pricing, bOnline’s rates are hard to match. They find pride in their ability to give the best rates possible, and the following figures are a testament to the fact.

bOnline offers price & plans in three basic tiers –namely “Pay as You Go,” “Unlimited Calling,” and “Unlimited & Video.” The following sections delve into the details of each price plan.

Pay as You Go

Pay as You Go price plan allows you to pay £5+VAT/per month/per user. This package offers unlimited inbound calls, 100 outbound landline minutes, wholesale international rates, voicemail-to-email, and more.

Unlimited Calling

The Unlimited calling price plan starts at £9+VAT/per month/per user. The price of the package is based on a 12-or 24-month minimum commitment. The price will be £14 +VATonce the promotional offer is ended. This package includes unlimited UK landline & mobile calls, unlimited call conferencing, unlimited 1-1 HD video meetings, on-demand call recording, and more.

Unlimited & Video

Unlimited & Video package starts at £16+VAT/per month/per user. You can enjoy all unlimited calling features, unlimited HD video meetings (invite up to 14 guests), and more.

Pay as you go
Unlimited calling
Unlimited calling & video


bOnline is a company focused on providing modern online solutions for small and medium-sized businesses. One of their specialties is their cloud-based VoIP solution that is trusted by many as a reliable, affordable, and efficient means of business communication.


  • "Ease of Use"
    8 /10
  • "Value For Money"
    8 /10
  • "Features"
    8 /10
  • "Help & Support"
    8 /10


Yealink W52P

Ideal for small businesses, this wireless phone handles on-the-go communication with stable HD voice quality.

Polycom VVX101

This business media phone is a single-line SIP phone for a home office or shared/common areas delivering enterprise grade sound quality.

Features and Functionality

bOnline is completely based in the cloud and has some really enticing features. Here are some of our favorites:

No engineer visits or installations required

The best part about bOnline’s VoIP solution has to be that there is no need to install any software on your machines, or to set up any hardware on your premises. The whole platform is completely online and you can use one number across all your device.

Seamless mobility

It doesn’t matter whether you currently have access to your laptop, tablet or mobile. With bOnline you are always connected. You can access all of the application features on the go without having to maintain different numbers on different devices.

Rich set of telephony features

bOnline is one of the richest VoIP solutions when it comes to telephony features. These include group calling, auto-attendant, internal calling, music on hold,  voicemail, enterprise phone directory, push-to-talk, shared call appearance, outbound caller ID blocking, inbound fax, email to call return, N-Way calling, and anonymous call rejection, you get everything that should be found in a solid VoIP system.

Ease of Use

As the platform is completely based on the web, it’s really easy to set up. There is no need for any additional hardware and you don’t really need any additional IT help to get the solution up and running. However, the bOnline staff is available for any setup troubles.

Customer Support

bOnline has more than the basics covered when it comes to support. They offer a live chat, FAQs, an online knowledge base, and a way to message them directly from their website, or by sending a personal email. There is also a phone complaint line open from Monday-Friday, 9am-5:30pm. They have generally gotten very positive reviews for their professional, UK-based customer service. Most customers reported flexible, friendly, helpful staff able to resolve issues quickly.

  • Phone Support
    Phone support is available Monday-Friday 9am-6pm, Saturday 10am-2pm.
  • Live Online Chat
    Chat support is available Monday-Friday 9am-6pm, Saturday 10am-2pm.
  • Email
    Customer service can be contacted via email.
  • FAQ
    A FAQ is available but it only contains billing FAQs. More information on other topics can be found in the "advice and answers from the bOnline Team" section.
  • Blog
    A blog is available with news, tips, and insights.

Final Word

bOnline is a very dependable VoIP solution which is ideal for small and medium-sized companies. It comes with a rich set of features and is completely based in the cloud so there is no need to install any hardware or schedule routine engineer visits. Their pricing policies are also very kind to the customer which makes it hard for competitors to keep up with them.

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Maab Saleem

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

User Reviews

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Finally a phone system built for business owners

A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

I'm not an IT person. So having a phone system that is easy to use and doesn't require an IT mind, crowd etc it exactly what I needed. I was very impressed with the onboarding team - Olivia was a dream to work with! Highly recommend

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