ClarityTel

ClarityTel has the core features you’d expect in a VoIP solution as well as many advanced ones. It comes standard with the ability to choose a number from any locality in the US or Canada and to place unlimited calls to stay in touch with your team and customers. It also allows you to set up time of day routing so when the office is closed calls can automatically be routed to the right place and voicemail with email delivery.

Online Dashboard

The VoIP platform comes with an online dashboard that serves as a control center for your entire organization. You’re able to provision lines, remove lines, upgrade your service, access reports and statistics related to calls, see incoming calls, and even listen to recordings.

Video conferencing

The video and audio conferencing features make it possible to collaborate with clients, customers, and team mates no matter where they may be. Coupled with the one to many web presentations, you’re able to quickly share information between large groups and move projects forward.

Call waiting, recording, and hold

These features seem basic but not all VoIP solutions provide them. You’re able to get a notification when someone is calling while you’re answering a different call, you can put people on hold to answer incoming calls or to make a call, and even record calls for training or quality assurance purposes.

Softphone for Mobile

Take advantage of all your VoIP features from anywhere with a softphone available for iOS and android devices, at no extra cost.

Online Dashboard

You can configure all of your settings through an easy-to-use dashboard. This includes controlling your caller ID information, accessing call logs, time-of-day routing, music on hold selection, and more.

Voicemail to Email

When you’re on the go or in meetings you aren’t always able to answer the phone. ClarityTel allows your voicemails to be transcribed and sent to you as emails, saving you the hassle of checking your voicemail inbox.

This is a sticking point for many users who want to make the transition to a VoIP provider. The set up process can be complicated for the average user. Due to the nature of the service, it can’t be set up entirely online because there’s a hardware aspect.

The phones themselves need to be programmed with your unique account settings. These settings can be gotten through ClarityTel or online but most users struggle with the process and opt to call a specialist. With that being said, it can be done without the help of a technician by using the extensive hardware and software guides provided by ClarityTel. According to multiple sources online, once the initial setup is done, the software itself is simple to use and you’ll be able to find your way around it without much hassle.