CloudPhone Review

flag User-friendly management portal & app
  • Access recorded calls & voicemail online
  • Voicemail transcription & call recording
  • 30-day trial lets you try before purchasing
  • Get toll-free or locality based numbers for your business
Good For
Business
Support
7 /10
Trial/Demo
30-day money
back guarantee
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  • author: Maab Saleem
  • 07.05.18
  • Comments
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Rating

  • "Ease of use"
    8 /10
  • "Value for money"
    7 /10
  • "Features"
    8 /10
  • "Help & Support"
    7 /10

Overview

CloudPhone is a VoIP service that was launched back in 2006 and it’s a great option for small businesses and startups looking for a virtual phone system. They have Android and iOS applications that can provide a company with the desired flexibility while catering to its mobility needs.

Plans & Pricing

CloudPhone provides its customers with a 30-day free trial which can be tried prior to purchasing any of the following subscriptions:

Basic

This package costs $24.99 per month and comes with support for up to 2 extensions. It includes 1 virtual receptionist, a toll-free number and voicemail transcription. It includes unlimited minutes and texts.

Professional

The professional plan costs $34.99 per month and provides the subscriber with 3 toll-free or local numbers. It has 2 virtual receptionists and up to 6 extensions. It includes unlimited minutes and texts, as well as conference calling and business hours.

Small Business

This package is priced at $64.99 per month. It provides 10 toll-free or local numbers, has support for unlimited extensions and unlimited virtual receptionists. It includes unlimited minutes and texts, as well as conference calling, business hours, call recording, and professionally recorded greetings.

Basic
$24.99/month
Professional
$34.99/month
Small Business
$64.99/month

Features and Functionality

CloudPhone comes with the following features:

Business phone numbers

A business can cement its reputation via CloudPhone by getting its own toll-free numbers. It can also get numbers in the desired area codes to form a strong local presence. Existing numbers can also be switched/ported to CloudPhone for additional features.

A comprehensive management portal

Unlike many VoIP solutions, CloudPhone comes with an online management portal that allows you to manage your virtual phone system with ease. You can place a call via the portal or view your recorded calls or go through your voicemail history.

Virtual receptionist

CloudPhone’s futuristic auto-attendant feature helps you answer your calls with a customizable personal greeting along with a menu system. Usage of the auto-attendant helps you in routing the call to the concerned person faster.

Other professional calling features

Along with the aforementioned, CloudPhone also comes with more exciting features like call routing, call recording, call screening, conference calling, inbound fax, international call forwarding, business SMS, and intelligent voicemail etc.

Ease of Use

CloudPhone mobile applications are easy to use and since it’s based in the cloud, there are no hardware costs associated with it. The online management portal is also simplistic and easy to browse. Overall, CloudPhone is a highly user-friendly solution.

Pros & Cons

  • User-friendly
  • An online management portal for recorded calls and voicemails
  • Rich set of multimedia features like voicemail transcription and call recording
  • Comes with a 30-day free trial
  • Toll-free numbers
  • Customer support is notorious for slow responses
  • Slightly steep pricing plans

Customer Support

CloudPhone offers live support online with a chat box run by Zendesk, a toll-free number for inquiries, and email support. They also have a comprehensive FAQ page on their website with answers to most of the questions you can think of. In addition, their blog is updated frequently with posts that are relevant to business owners. The best way to contact them is via their Facebook page. There are also service center addresses and phone numbers listed on their site, but they are all in foreign locations, and the numbers aren’t toll-free.

  • Phone Support
    Phone support is available during office hours.
  • Email
    Company representatives can be reached via email.
  • FAQ
    There is a FAQ section available on the website.
  • Blog
    The company maintains a blog.

Final Word

CloudPhoneis a reliable virtual phone solution for small sized companies and startups. It comes with some highly beneficial calling features like call recording, call conferencing and voicemail transcriptions etc. The online management portal provides users with a handy way of getting access to all the vital information in one place.

Maab Saleem
author

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

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