eReceptionist Review

flag A 24/7 virtual phone assistant allows you to greet your customers in the best way possible
  • Buy numbers with local area codes and route calls made to them to your existing phone lines
  • Advanced set of VoIP features including VoIP whisper, call screening and call conferencing
  • An intelligent call scheduler to schedule and route your most important calls
  • Voicemail transcription that lets you read your voicemails when on-the-go
Good For
HomeBusiness
Support
8 /10
Trial/Demo
30-day money
back guarantee
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  • author: Maab Saleem
  • 07.05.18
  • Comments
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Rating

  • "Ease of use"
    8 /10
  • "Value for money"
    8 /10
  • "Features"
    9 /10
  • "Help & Support"
    8 /10

Overview

eReceptionist is one of UK’s leading phone system solution provider, ideal for businesses of all sizes. All solutions can be tried out for free for 30 days prior to purchasing deals that don’t involve any contracts.

Plans & Pricing

eReceptionist offers the following packages to its customers:

Startup

As the name indicates, this package is a viable choice for smaller companies. It costs £9.95 per month and you get 350 minutes along with 2 extensions. If you want to buy supplementary minutes, you will be charged 3.97p per minute.

Startup+

By far the company’s most famous package, the startup+ costs £17.5 per month and includes 750 monthly minutes along with 4 extensions. Additional minutes will be charged at 2.84p per minute.

Scaleup

The scaleup package costs £24.95 per month and comes with 1600 monthly minutes to go with 6 extensions. An additional minute will cost 1.54p.

All packages come with 30-day trials. Considering the rich set of features that come with all the packages, it can be said that eReceptionist’s pricing policy is considerably reasonable.

Startup
£9.95
Startup+
£17.5
Scaleup
£24.95

Features and Functionality

An eReceptionist solution comes with the following features:

24/7 virtual receptionist

Using eReceptionist’s virtual receptionist, you can record your customized welcome message for your customers and can use the auto-attendant menu to route the call to the desired person or department.

Efficient call scheduler

All solutions come with an efficient call scheduler that can be used to decide where you want specific calls to get routed depending on the time. This helps a company in saving a lot of time and increasing levels of customer satisfaction.

Virtual office

With eReceptionist, adding new locations to your company is an easy task as you can set up virtual offices; just buy local numbers of a city and forward all the calls made to them to your already existing phone numbers.

Other rich set of VoIP features

Solutions also include advanced VoIP features including multiple extensions, call whisper, VoIP barge, call screening, call recording and call conferencing etc.

Ease of Use

There is no hardware setup required with eReceptionist which makes switching from your existing setup an easy job. The Android and IOS applications have been known to be buggy at times and even though their interfaces are simple and easy to navigate, the functionality side of the applications do lack at times.

Pros & Cons

  • A 24/7 virtual phone assistant
  • Ability to buy local numbers
  • Advanced set of VoIP features including VoIP whisper and call conferencing
  • Call scheduler to schedule and route calls
  • Voicemail transcription
  • Android and iOS applications can sometimes have bugs

Customer Support

eReceptionist offers a standard level of support including an FAQ page, an email address to contact them, and a UK phone number for customer service from Monday-Friday, 8am-5pm UK time. Despite these limited options, customers have reported excellent customer support with fast and comprehensive responses.

  • Phone Support
    Phone support is available during office hours.
  • Live Online Chat
    There is a live chat feature.
  • Email
    Company representatives can be reached via email.
  • FAQ
    A comprehensive FAQ section is present on the website.
  • Community Forum
    There is a community forum available.
  • Blog
    There is a blog with a variety of useful topics.

Final Word

eReceptionist is one of UK’s premier phone system solution provider and it comes with a rich set of VoIP features including call conferencing, VoIP whisper, call screening and call recording etc. Its pricing policy is fairly reasonable and they offer companies the flexibility to add locations to their operational jurisdiction with ease by providing numbers with local codes.

Maab Saleem
author

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

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