Pros & Cons
- A 24/7 virtual phone assistant
- Ability to buy local numbers
- Advanced set of VoIP features including VoIP whisper and call conferencing
- Call scheduler to schedule and route calls
- Voicemail transcription
- Android and iOS applications can sometimes have bugs
Plans & Pricing
eReceptionist offers the following packages to its customers:
Pay As You Go (PAYG)
This package is pay-as-you-go-based. There are no included minutes and it is strictly for 1 user. This package starts at £7.50 per month
As the name indicates, this package is a viable choice for smaller companies. It costs £14.95 per month and you get 350 minutes along with 2 extensions. If you want to buy supplementary minutes, you will be charged 3.97p per minute.
By far the company’s most famous package, the startup+ costs £19.95 per month and includes 750 monthly minutes along with 4 users. Additional minutes will be charged at 2.84p per minute.
The scaleup package costs £29.95 per month and comes with 1600 monthly minutes to go with 6 extensions. An additional minute will cost 1.54p.
All packages come with 30-day trials. Considering the rich set of features that come with all the packages, it can be said that the eReceptionist’s pricing policy is considered reasonable.
eReceptionist is one of UK’s leading phone system solution provider, ideal for businesses of all sizes. All solutions can be tried out for free for 30 days prior to purchasing deals that don’t involve any contracts.
Features and Functionality
An eReceptionist solution comes with the following features:
24/7 virtual receptionist
Using eReceptionist’s virtual receptionist, you can record your customized welcome message for your customers and can use the auto-attendant menu to route the call to the desired person or department.
Efficient call scheduler
All solutions come with an efficient call scheduler that can be used to decide where you want specific calls to get routed depending on the time. This helps a company in saving a lot of time and increasing levels of customer satisfaction.
With eReceptionist, adding new locations to your company is an easy task as you can set up virtual offices; just buy local numbers of a city and forward all the calls made to them to your already existing phone numbers.
Other rich set of VoIP features
Solutions also include advanced VoIP features including multiple extensions, call whisper, VoIP barge, call screening, call recording and call conferencing etc.
Ease of Use
There is no hardware setup required with eReceptionist which makes switching from your existing setup an easy job. The Android and IOS applications have been known to be buggy at times and even though their interfaces are simple and easy to navigate, the functionality side of the applications do lack at times.
eReceptionist offers a standard level of support including an FAQ page, an email address to contact them, and a UK phone number for customer service from Monday-Friday, 8am-5pm UK time. Despite these limited options, customers have reported excellent customer support with fast and comprehensive responses.
Phone SupportPhone support is available during office hours.
Live Online ChatThere is a live chat feature.
FAQA comprehensive FAQ section is present on the website.
Community ForumThere is a community forum available.
BlogThere is a blog with a variety of useful topics.
eReceptionist is one of UK’s premier phone system solution provider and it comes with a rich set of VoIP features including call conferencing, VoIP whisper, call screening and call recording etc. Its pricing policy is fairly reasonable and they offer companies the flexibility to add locations to their operational jurisdiction with ease by providing numbers with local codes.