Intermedia delivers various voice, video, and collaboration services. For the purposes of pricing, we’ll take a look at what the company has published for its Intermedia Unite cloud-based telephony service. There are two available plans, the Unite Pro and the Unite Enterprise. Both plans are similar, and both state that they support up to five concurrent endpoints per subscription. Both come with the choice of a free desk phone, webcam, or headset and include unlimited calling.

The only difference between them is that the Enterprise option delivers an Exchange mailbox, allows a maximum of 200 participants in an HD video conference (compared to 100 for the Pro package), supports integration with third-party business apps, and supports supervisor functions such as whisper, barge, and monitor. The Pro package is $27.99 per month while the Enterprise package is $32.99. There is no indication on the site of whether or not there are discounts for bulk purchases or for annual compared to monthly payments.

Unite Pro

Intermedia Unite® features a full-featured business phone, web conferencing, file sharing and backup, and team chat. It comes with unlimited calling in the United States, Canada, and Puerto Rico. It also includes desktop and mobile apps, video conferencing for up to 100 attendees, 10GB of storage and file sharing and contact center features per user.

Unite Enterprise

This is the highest plan and is billed at $32.99 per user per month. It comes with the same features as the Unite plan but includes an Exchange mailbox, a larger conference call capacity (200 attendees), and advanced integrations with popular applications.

Intermedia also has additional plans for businesses that have standardized on Microsoft Teams starting at $15.99.

The pricing for their plans are aligned with many other unified communications providers in the market but they also provide the following features:

• Free phones or headsets for every user
• 99.999% financially backed uptime SLA
• 24/7 J.D. Power certified support

Note that there is no indication on the site of any options beyond monthly billing. Also, the 30-day trial is not actually free, but if you cancel before the initial 30 days are up, you simply get your money back. There are other services that Intermedia offers including a contact center, for which you need to contact a representative to get a quote. However, services including AnyMeeting Videoconferencing, AnyMeeting Webinars, and SIP trunking, all have published plans and pricing that are useful for comparison with other providers.

Intermedia Cloud Communications is a single communications provider that delivers a full suite of communications applications, products, and services. The company delivers voice, video, chat, contact center, email, and file-sharing applications enabling the effective collaboration of remote teams and users. The company focuses on small to medium-sized businesses.

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Intermedia’s Unite product includes a multitude of features. It’s not just a cloud-based PBX, but natively delivers voice, video, chat, and file sharing. Additional features that are noteworthy include:

Auto Attendant

Automatically connect customers to the right person immediately, by implementing automatic greetings, and efficient call routing based on business hours.

Presence

See the working status of individuals in real-time, to see if someone is available, unavailable, on the phone, in a meeting, or on the road.

Hunt groups

Route incoming calls to the appropriate user by using hunt groups, ensuring that no call will go unanswered. If someone is unavailable, the next available person in the hunt group will be called.

Integrations

With a vast array of third-party integrations, Intermedia Unite delivers efficiency with the integration of applications including Microsoft Office 365, Outlook, Teams, as well as Zendesk, Slack, Oracle, Zoho, Salesforce, and more.

Support for desk phones, mobile apps, desktops, and laptops

But one particular feature stands out in Intermedia’s product line, and that is the integration with the Contact Center product. This is an additional product that Intermedia delivers that plugs right into the Unite product line. The Contact Center delivers call queues that minimize wait times and handle more concurrent inquiries, implements smart routing that gets customers to the most appropriate agent, and enables multi-channel support for agents to serve voice, chat, and email inquiries in an efficient and streamlined manner.

The Contact Center is not only useful in satisfactorily delivering solutions to customer issues and inquiries but is also invaluable to building a historical archive of issues, problems, solutions, and answers to all of the incoming customer calls. This is priceless actionable information that can be used by business intelligence systems to customize reports, visualize trends, identify friction points, and improve interactions.

Ultimately, the Contact Center is a useful tool to optimize your distributed workforce, especially in an environment where voice communications are key to your business.

In general, end-users have reported that the Intermedia Unite service is extremely easy to use, and intuitive in its design. Ease of use is consistently rated at well above 4 out of 5 stars. The mobile app as well as the desktop/laptop software is quite simple to use, yet powerful enough to take advantage of all the features the service delivers. Installation is a breeze and no users have reported any problems there.

Administrators are also enjoying the intuitive and ergonomic interface for the management of the system, adding and removing users, and modifying their parameters.