GotToConnect pricing plans are extremely straightforward. Both of them include all the features offered by the vendor with no hidden costs or fees, with unlimited usability. Also, the 24/7 customer support team is ready to assist you regardless of the amount you pay each month.

Phone System

GoTo’s phone system offers an award-winning, cloud-based solution that prioritizes ease of use and management. Secure voice, video meetings, and chat functionalities ensure seamless communication for your team. Each plan is quote-based, providing flexibility to tailor the features according to your specific requirements.

Customer Engagement

Empower your business with powerful engagement tools designed to centralize customer conversations and enhance personalized experiences. Each plan is quote-based, allowing you to customize features such as shared contacts, AI-powered SMS campaigns, and integrations with platforms like Facebook & Instagram Messenger to suit your needs.

Complete CX

Elevate customer interactions with an AI-powered communication solution, boosting productivity and adding value to every interaction. Each plan is quote-based, offering the flexibility to integrate an award-winning phone system with contact center capabilities. Real-time analytics, AI Chat Analysis, and supervision features are tailored to your requirements.

Contact Center

With an omnichannel contact center solution optimizes team performance and enhances customer experiences. Each plan is quote-based and provides seamless integration with voice, video, digital, and social channels. Workforce management, quality management tools, and customizable APIs ensure alignment with your business needs.

Founded in 2001 as Jive Communications, GoToConnect is an enterprise-level communications and collaboration software provider. The company currently employs 700 workers in US, Canada and Latin America. The software is suitable for small, medium and large organizations alike, and can be effectively used in many spheres including education, law, and government programs.

Cisco 6841

The Cisco IP Phone 6841 with Multiplatform Firmware is designed with enhanced affordability in mind. It delivers reliable, business-grade audio, gigabit Ethernet integration, and is powered locally.

Yealink W60P

This high-performance SIP cordless phone system is the ideal solution for small and medium-sized businesses. Paring with up to a total of 5 Yealink W52H/W56H DECT handsets, it allows you enjoy superb mobility and efficient flexibility immediately.

Cisco 8811

Get highly secure, easy-to use, high-quality wideband audio, and comprehensive, mission-critical VoIP communications. This phone is ideal for knowledge workers and remote workers across industries and businesses of all sizes.

Cisco 6841

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Yealink W60P

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Cisco 8811

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Being an all-in-one software solution, GoToConnect product features cover all aspects of audio and video communications including customer call center, business continuity and SD-WAN.

99.999% Uptime

Experience unparalleled reliability with our phone system, boasting an impressive 99.999% uptime. A distributed cloud architecture and low bandwidth usage ensure that your communication channels remain operational, even during peak usage. Whether you’re conducting important client meetings or handling critical customer inquiries, you can trust our system to keep you connected without interruptions.

Top Rated Support

Gain peace of mind knowing that our 24/7 customer support is consistently rated #1 on the most trusted independent review sites. Whether you encounter technical issues, require assistance with configuration, or have questions about optimizing your system, our dedicated support team is always available to provide prompt and effective solutions. With our commitment to customer satisfaction, you can rely on us to resolve any concerns swiftly, allowing you to focus on driving your business forward.

Security

Protect your sensitive data and communications with our top-notch security measures. Our phone system incorporates enterprise-grade security features, ensuring robust protection against cyber threats and unauthorized access. We adhere to industry-leading standards such as SOC 2 Type II and GDPR compliance, guaranteeing that your data remains secure and in compliance with regulatory requirements. With our comprehensive security protocols, you can trust that your business communications are safeguarded against potential risks, allowing you to operate with confidence and peace of mind.

Audio

The audio services toolkit can be broken down into four categories – basic voice, call management, call center features and phone services. In each respective group, users can find all the tools they may require at some point during their business operations. For instance, the basic list includes everything from call logs, monitoring and analytics to custom schedules, intercom, fax to email, as well as voicemail to email, auto attendants, inbound call filtering and shared line appearance.

The call management category includes features like call forwarding, history, routing, transfers and queues, as well as multiple calls per lines, caller ID, extension transfers and find me/follow me.

Likewise, the call center category offers businesses a complete suite of tools to effectively handle and organize phone customer support. These include custom queue hold messages and music, unlimited call queues, wait time announcement and advanced ring strategies. Finally, international calls, unlimited domestic usage, number porting and toll-free numbers are available through the phone service features category.

Video

For video communications, GoToConnect offers cloud video conferencing, allowing organizations of all sizes to seamlessly interact on a point-to-point (one location to another) or multipoint (multiple locations grouped in one video call) basis. This comes especially handy for teams that travel a lot or businesses that have operations performed by different offices scattered around the globe.

Moreover, apart from delivering a seamless video conferencing experience through cloud-based servers, the tool brings much-needed utility to the table. For instance, users have the option to share important files with all to-be-involved parties prior to the call and display documents on all computers with a few clicks.

Business Continuity

When using a hosted-VoIP, it’s important to make sure that your business runs smoothly in all circumstances. Also, the core phone functionality must be preserved in case of emergencies. GoToConnect takes care of all these aspects.

For instance, during an internet disruption or power outage, the business continuity app works to maintain the connection with co-workers and local survivability services through pre-designated numbers like 911. Also, when an outage happens, the app automatically transfers the system into fallback mode, which monitors the system until power is restored and reapplies custom settings.

SD-WAN

SD-WAN (software-defined wide-area network) is an app applicable to most commonly used connections like 4G and LTE, and is designed to connect office branches and data centers located in different geographical zones. The GoToConnect SD-WAN offers low-cost broadband connection as well as security within your network, to preserve customer data and sensitive business information. Also, the flexibility of the tool allows users to add/remove locations as necessary in just a matter of hours, as well as moving old data to the cloud, accessing network history and troubleshooting problem areas.

GoToConnect can be set up entirely on the cloud, without any need for hardware. For enterprise businesses, hardware solutions may be required in addition to the cloud-servers for security and integrity reasons, but small organizations can easily get by with the software component only.

The vendor doesn’t offer a free trial of the tool so it’s hard to judge, but according to feedback, GoToConnect is fairly straightforward and easy to customize. Also, customer support is available 24/7 and can assist you with anything you need.

If you’re planning to make use of hardware, keep in mind that you’ll need an IT specialist to set up and maintain everything. Software maintenance is completely covered by the company.