Net2Phone CA Review

flag Call more than 24 countries around the globe
  • Plans for both small and large businesses

  • Hosted on a reliable cloud-based system

  • Easy setup and advance call features

  • Backed by 25 years of experience

Pros & Cons

  • SIP Trunking
  • 24/7 support
  • Make unlimited calls to the US and Canada
  • Easy configuration
  • Reporting some connectivity issues

Plans & Pricing

Net2phone Canada offers plans for every type of business. Based on the requirements of the business, the company offers three types of plans:

  • Standard Plans
  • Higher Volume Plans
  • Less Than 6 Phones Plan

You can also request a demo or personalized quote to get customized pricing that best suits your business needs. Each of the aforementioned listed plans involves further categories. Read the following sections for more details.

Standard Plans

In the standard category, there are three price plans – namely “Business Lite,” “Business Select,” and “Business Premier.” Below are the details of each price plan.

Business Lite

Business Lite plan is specifically designed for business that has more than six (6) users. This price plan starts at $29.99/user/month. You can have unlimited calling to Canada, the United States, and more than forty (40) other countries. Web phone and mobile apps are also available. Plus, the company offers complimentary phone rental (on 3 to 5 years contracts). There are also features related to call management, on the go options (e.g., mobile app, Web RTC/Softphone, Hot Desking, Instant team Messaging, and Business SMS.

Business Select

Business Select Plan starts at $39.99/user/month. Everything in the business Lite package is given in Business Select also. In addition, there are also some remarkable features such as Huddle Video Conferencing, 2,000 Toll-free minutes, SaaS integrations, and Complimentary phone rental (on 3 to 5 years contracts).

Business Premier

Business Premier’s price plan starts at $49.99/user/month. In addition to everything in Business Select, you will have 5,000 toll-free numbers and premium complimentary phone rental (on 3 to 5 years contracts).

Less Than 6 Phones (Starter Kit)

If your company needs a VoIP phone system for less than six (6) phones, you need a Starter Kit price plan that starts at $134.99 per month. Enjoy unlimited calling to Canada, the United States, and more than forty (40) other countries. This package also provides you with unlimited auto attendants, huddle video conferencing, and even more.

Higher-Volume Calling

If your business owns a large number of customers, you may need a Higher-Volume Calling price plan that starts at $59.99/user/month. The company provides you with a Call Centre in addition to various other features. However, if you need a Call Centre Pro, you will contact the company for pricing.

Business Lite
$29.99 /user/month
Business Select
$39.99 /user/month
Starter Kit
$134.99/user/month
Business Premier
$49.99 /user/month
Call Centre
$59.99 /user/month
Call Centre Pro
Call for Pricing

Overview

Net2phone Canada’s VoIP service provides you with not only a dial tone but also interactive features, hardware, and integrations. With this powerful VoIP platform, you can access your business at any time from anywhere. Net2phone Canada is a cloud-based phone system that comprises unified communication tools. Net2phone Canada has been supporting organizations since 2003. The company owns a network of dedicated professionals who work collaboratively to deliver unparalleled technology and service.

Rating

  • "Ease of Use"
    8 /10
  • "Value For Money"
    8 /10
  • "Features"
    7 /10
  • "Help & Support"
    7 /10

Features and Functionality

Net2phone Canada offers a plethora of powerful features. The following sections spell out some features in more detail.

Insights Analytics

In an enterprise, if you cannot measure something, you cannot enhance it. However, with Insight Analytics’ Performance Wall Boards, gamify your team, agent KPI, and individual call center. Another component of Analytics is the Google Sheets Add-on that can assist you in analyzing call data in your way to acquire unique business perspectives with regard to the health of your caller experience, performance, volume, and call flows. Moreover, you can enhance the relationship with callers using a Call Centre Web Header.

Huddle Video Conferencing

Video conferencing was one of the most demanding digital features during the Covid-19 peak era. People are preferring to work from home to comply with social distancing rules. During this difficult time, Net2phone was helping businesses through its powerful Huddle Video Conferencing feature. It allows organizations to host video conferencing with clients, colleagues, and partners. You can share the screen with up to one hundred (100) participants. Furthermore, Net2phone’s Huddle Video Conferencing seamlessly connects to both Microsoft Outlook and Google Calendar.

Call Queuing and Ring Groups

Call queuing helps you to reduce call hold times by 75%. The customer should be referred to the right team. Call queuing enables you to create custom rules in SONAR whereby every caller can be sent to the right team. Net2phone Canada offers three queue types that include Round-robin, Ring all, and Linear Hunt. Another important component of Call queuing is Call Queue Callback which is available only on the Call Centre plan. If no agent is available to respond to the caller, Call Queue Callback helps him to request a callback and the team agent will reach him out later on.

SONAR Integration

SONAR integration allows you to integrate other business applications that include Salesforce, Microsoft Teams, Zoho, and Zapier.

Voicemail Options

Net2phone’s voicemail-to-email feature enables you to transcribe all voice messages to a text. The downloading option allows you to download and save all important messages.

Security

Net2phone provides you with robust security via TLS or/and SRTP encryptions. This VoIP phone system solution also supports both IP and digest authentication.

Ease of Use

Net2phone Canada is an easy-to-use platform that can easily be installed, set up, and configured. This VoIP phone system provides you with an easy-to-use, feature-filled, and effective unified communication tool. Net2phone Canada’s SONAR is an online portal that allows you to manage the setting and allows advanced user roles to configure call routing, auto attendants, and even more. More interesting, administrators can easily supervise system usage and make changes while in progress. The cheap virtual plan enables you to start in no time without any setup or installation. Establish a seamless connection with your team and your clients.

Customer Support

Net2phone offers a Canadian-based technical support team that will help you to address your queries regarding your business communications. Establish connectivity with this bilingual team by dialing a 6-1-1 (or 877-498-3772) from your net2phone Canada device. Net2phone offers quick support for the following sections:

  • How to set up your Poly phone
  • How to Update your voicemail message
  • How to forward calls to my other devices

Moreover, net2phone Canada Academy provides you with a search bar where you can search their knowledge base.

  • 24/7 Help & Support
    Net2Phone offers 24/7 support.
  • Phone Support
    Yes, phone support is available. Dial 6-1-1 (or 877-498-3772) from your net2phone Canada device.
  • Live Online Chat
    Yes, live chat is available from Monday to Friday from 9:00 AM to 5:00 P.M EST.
  • Email
    Yes, you can email Net2phone Canada for any assistance. Email: support@net2phone.ca
  • Video Tutorials
    Yes, videos tutorials are available on a variety of features and overviews.
  • FAQ
    Their website also features a FAQ page.
  • Blog
    The blog section is available on the official website.

Final Word

Net2phone Canada is a leading unified communication provider and business phone system for every type of business in Canada. The delivers valuable services with powerful features that encompass Insight Analytics, Huddle Video Conferencing, SIP Trunks, SONAR Integrations, Voicemail to Email, Door Security, Call Reporting, SONAR Client Portal, Conference Pod, Auto Attendant, and even a lot more. If you are looking for a cost-effective and powerful VoIP phone system in Canada, net2phone should be your first and best bet.

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Fakhar Imam>
Fakhar Imam
author

Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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