Talkroute

Talkroute delivers all of the essential telephony services that you would expect from a VoIP telephone system. All plans include multiple options for telephone numbers, toll-free numbers, and vanity numbers, allowing you to port preexisting numbers, or add and remove numbers at any time. A whole series of call forwarding and routing features are also available as well as voicemail boxes. The following list further describes some of the most significant features available:

Multiple call forwarding and routing options

Talkroute offers highly customizable routing to ensure you never miss a lead. You can set up a phone number to ring on a single device, multiple mobile phones, or directly to desktop PCs using their dedicated app. Routing can be set to “Ring All” (simultaneous) or “Ring in Sequence” (one after the other). Advanced options like custom Business Hours and scheduled forwarding are unlocked on the Plus and Pro plans.

Text messaging

Talkroute supports both SMS and MMS text messaging to communicate with customers via the desktop, web, and mobile app interfaces. The Basic plan includes 500 messages per month, while the Plus, Pro, and Enterprise plans offer unlimited texting. Text-to-email notifications and role-based access permissions are also included so your team can collaborate on replies.

Video meetings

A standout feature of Talkroute is its built-in video conferencing capability, included on all plans without needing a separate subscription. This service allows video meetings of up to 100 participants directly from the Talkroute app or any web browser—no downloads required for guests. It delivers no-nonsense functionality including screen sharing, a collaborative whiteboard, file sharing, and team chat.

Extensions

Extensions allow callers to easily navigate your business and reach specific people or departments. The Plus plan offers single-digit extensions (great for simple “Press 1 for Sales” menus), while the Pro plan unlocks unlimited multi-digit extensions (3 or 4 digits). These multi-digit extensions allow users to dial team members directly or access automated informational messages and dial-by-name directories.

Voicemail

All plans deliver virtual voicemail boxes with unlimited storage capacity. Modern features include voicemail-to-email notifications (which send the audio file directly to your inbox) and automated voicemail transcription so you can read your messages on the go. For healthcare adjacent businesses, HIPAA-compliant secure voicemail notifications are available upon request on higher tiers.

Call stacking (Queuing)

“Call stacking” is Talkroute’s unique approach to call queuing, designed to ensure your customers never hear a busy signal, even if your business only uses a single phone line. It allows multiple callers to wait on hold simultaneously. While waiting, callers can listen to custom hold music or promotional messages. You can also establish maximum hold times, automatically routing callers to an alternative destination (like a voicemail box or another department) if the wait is too long.

Talkroute is incredibly easy to use, making it an ideal fit for established small businesses with limited internal IT resources. Users can be up and running in minutes, replacing the need for personal cell phones or outdated on-premise hardware. The interface is intuitive, and the platform focuses strictly on delivering a reliable, professional phone presence rather than overcomplicating things with heavy customization. As the CEO notes, Talkroute remains dedicated to making sure the system is always accessible and affordable for small business owners.