Talkroute

Talkroute delivers all of the essential telephony services that you would expect from a VoIP telephone system. All plans include multiple options for telephone numbers, toll-free numbers, and vanity numbers, allowing you to port preexisting numbers, or add and remove numbers at any time. A whole series of call forwarding and routing features are also available as well as voicemail boxes. The following list further describes some of the most significant features available:

Multiple call forwarding and routing options

You can set up a phone number to ring on a single phone, on multiple phones, as well as on phones in sequence, all at once, or based on a particular time schedule. Some of the more advanced options are only available on the Plus and Pro plans.

Text messaging

All plans deliver the ability to use SMS text messaging to communicate with customers. This can be achieved via the desktop, web, as well as mobile app interfaces. Text-to-email notifications are also available.

Extensions

The Plus plan offers single-digit extensions for each of your uses, while the Pro plan offers multi-digit extensions of up to four digits, allowing users to communicate directly with each other. Voicemail boxes can also be assigned extensions.

Voicemail

All plans deliver voicemail boxes for all users including innovative services such as voicemail to email, and voicemail transcription.

Call stacking

This is a term used by Talkroute which simply means call queuing. It allows additional calls to be queued and can deliver music on hold, customized messages, as well as giving waiting callers alternative destinations in the event of a delay.

One particular feature of the telephony service delivered by Talkroute is the meetings service. This is essentially a videoconferencing capability that is built into telephony service. This service allows video meetings of up to 100 participants, using either the Talkroute app or using any web browser. All participants in such a meeting don’t need to be Talkroute subscribers, as guests can be added in by simply sending them an appropriate link. The service is a simple no-nonsense videoconferencing functionality that delivers screen sharing, a common whiteboard, and file sharing, in meetings that can last up to 24 hours. At the time of writing, session recording is planned to be added in the near future.

The vast majority of users have reported that Talkroute is extremely easy to use. Users are up and running in very little time, and find the service to be understandable and intuitive. Indeed, one of the primary reasons behind its creation, according to the current CEO, is to create a VoIP service that is, among other things, extremely easy to use. As he states himself:

Talkroute is a simple-to-use virtual phone system that can be deployed in minutes and used from any desktop, web browser, or mobile device. Even though Talkroute has grown over the last decade and now serves teams of all sizes, we remain dedicated to making sure Talkroute is always easy to use and affordable for small business owners.

However, it may be noteworthy to mention that the ease of use in part is due to the fact that it lacks many of the more advanced services and features that often add to the complexity of similar services.