Vox Direct Review - 2020 - Top 5 VoIP Providers

Vox Direct Review

flag User-friendly management portal & app
  • Text message marketing with all plans
  • Voicemail transcription & call recording
  • 7-day money back guarantee
  • Get toll-free or locality based numbers for your business

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Business
Trial/Demo
7-day money back guarantee
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  • author: Maab Saleem
  • 07.05.18
  • Comments

Rating

  • "Ease of Use"
    8 /10
  • "Value For Money"
    7 /10
  • "Features"
    8 /10
  • "Help & Support"
    7 /10

Overview

Vox Direct is a VoIP service that was launched back in 2006 and it’s a great option for small businesses and startups looking for a virtual phone system. They have Android and iOS applications that can provide a company with the desired flexibility while catering to its mobility needs.

Plans & Pricing

Vox Direct provides its customers with a 7-day money back guarentee. All plans come with unlimited calling and 1-t-1 texting, access to the mobile app, call transferring, and other basic features. The main difference between each plan is in how many phone numbers and extensions you need.

Standard

The standard package is $39 per month. You’ll get 1 phone number, 2 extensions, 1 virtual receptionist, and 250 text marketing credits.

Pro

The pro plan costs $89 per month. You’ll get 2 phone numbers, 5 extensions, 2 virtual receptionists, and 1,000 text marketing credits. The pro plan also comes with call recording and business hours features.

The premier package is $139 per month. You’ll get 3 phone numbers (option to add additional numbers for $5 each), has support for unlimited extensions and unlimited virtual receptionists. It includes business hours, call recording, and professionally recorded greetings, as well as 2,000 text marketing credits (with larger packages available).

Standard
$39/month
Pro
$89/month
Premier
$139/month

Features and Functionality

Vox Direct comes with the following features:

Business phone numbers

A business can cement its reputation via Vox Direct by getting its own toll-free numbers. It can also get numbers in the desired area codes to form a strong local presence. Existing numbers can also be switched/ported to Vox Direct for additional features.

A comprehensive management portal

Unlike many VoIP solutions, Vox Direct comes with an online management portal that allows you to manage your virtual phone system with ease. You can place a call via the portal or view your recorded calls or go through your voicemail history.

Virtual receptionist

Vox Direct’s futuristic auto-attendant feature helps you answer your calls with a customizable personal greeting along with a menu system. Usage of the auto-attendant helps you in routing the call to the concerned person faster.

Other professional calling features

Along with the aforementioned, Vox Direct also comes with more exciting features like call routing, call recording, call screening, conference calling, inbound fax, international call forwarding, business SMS, and intelligent voicemail etc.

Ease of Use

Vox Direct mobile applications are easy to use and since it’s based in the cloud, there are no hardware costs associated with it. The online management portal is also simplistic and easy to browse. Overall, Vox Direct is a highly user-friendly solution.

Pros & Cons

  • Toll-free numbers & vanity numbers
  • Free mobile app
  • Rich set of business features available
  • 7-day money back guarantee
  • Customer support is notorious for slow responses
  • Slightly steep pricing plans
  • Many features only available with premier plan

Customer Support

Vox Direct offers live support online with a chat box run by Zendesk, a toll-free number for inquiries, and email support. They also have a comprehensive FAQ page on their website with answers to most of the questions you can think of. In addition, their blog is updated frequently with posts that are relevant to business owners. The best way to contact them is via their Facebook page. There are also service center addresses and phone numbers listed on their site, but they are all in foreign locations, and the numbers aren’t toll-free.

  • Phone Support
    Phone support is available during office hours.
  • Email
    Company representatives can be reached via email.
  • FAQ
    There is a FAQ section available on the website.
  • Blog
    The company maintains a blog.

Final Word

Vox Direct is a reliable virtual phone solution for small sized companies and startups. It comes with some highly beneficial calling features like call recording, call conferencing and voicemail transcriptions etc. The online management portal provides users with a handy way of getting access to all the vital information in one place.

Disclosure
This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website. These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
maab
Maab Saleem
author

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

This review is based on the writer's personal opinion.

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