- author: Maab Saleem
Vox Direct is a VoIP service that was launched back in 2006 and it’s a great option for small businesses and startups looking for a virtual phone system. They have Android and iOS applications that can provide a company with the desired flexibility while catering to its mobility needs.
Plans & Pricing
Vox Direct provides its customers with a 7-day money back guarentee. All plans come with unlimited calling and 1-t-1 texting, access to the mobile app, call transferring, and other basic features. The main difference between each plan is in how many phone numbers and extensions you need.
The standard package is $39 per month. You’ll get 1 phone number, 2 extensions, 1 virtual receptionist, and 250 text marketing credits.
The pro plan costs $89 per month. You’ll get 2 phone numbers, 5 extensions, 2 virtual receptionists, and 1,000 text marketing credits. The pro plan also comes with call recording and business hours features.
The premier package is $139 per month. You’ll get 3 phone numbers (option to add additional numbers for $5 each), has support for unlimited extensions and unlimited virtual receptionists. It includes business hours, call recording, and professionally recorded greetings, as well as 2,000 text marketing credits (with larger packages available).
Features and Functionality
Vox Direct comes with the following features:
Business phone numbers
A business can cement its reputation via Vox Direct by getting its own toll-free numbers. It can also get numbers in the desired area codes to form a strong local presence. Existing numbers can also be switched/ported to Vox Direct for additional features.
A comprehensive management portal
Unlike many VoIP solutions, Vox Direct comes with an online management portal that allows you to manage your virtual phone system with ease. You can place a call via the portal or view your recorded calls or go through your voicemail history.
Vox Direct’s futuristic auto-attendant feature helps you answer your calls with a customizable personal greeting along with a menu system. Usage of the auto-attendant helps you in routing the call to the concerned person faster.
Other professional calling features
Along with the aforementioned, Vox Direct also comes with more exciting features like call routing, call recording, call screening, conference calling, inbound fax, international call forwarding, business SMS, and intelligent voicemail etc.
Ease of Use
Vox Direct mobile applications are easy to use and since it’s based in the cloud, there are no hardware costs associated with it. The online management portal is also simplistic and easy to browse. Overall, Vox Direct is a highly user-friendly solution.
Pros & Cons
- Toll-free numbers & vanity numbers
- Free mobile app
- Rich set of business features available
- 7-day money back guarantee
- Customer support is notorious for slow responses
- Slightly steep pricing plans
- Many features only available with premier plan
Vox Direct offers live support online with a chat box run by Zendesk, a toll-free number for inquiries, and email support. They also have a comprehensive FAQ page on their website with answers to most of the questions you can think of. In addition, their blog is updated frequently with posts that are relevant to business owners. The best way to contact them is via their Facebook page. There are also service center addresses and phone numbers listed on their site, but they are all in foreign locations, and the numbers aren’t toll-free.
Phone SupportPhone support is available during office hours.
FAQThere is a FAQ section available on the website.
BlogThe company maintains a blog.
Vox Direct is a reliable virtual phone solution for small sized companies and startups. It comes with some highly beneficial calling features like call recording, call conferencing and voicemail transcriptions etc. The online management portal provides users with a handy way of getting access to all the vital information in one place.