Top Microsoft Teams Alternatives for 2025: Features, Pricing & Better Integrations
Daniel Zvi
Microsoft Teams is a powerful collaboration platform, especially for businesses using Microsoft 365. It offers strong messaging, video conferencing, and document sharing. However, when it comes to VoIP calling, Teams often falls short for small businesses.
Setting up Teams for business calls can be complex. Essential phone features usually require paid add-ons, integration options are limited unless you're fully committed to the Microsoft ecosystem, and costs tend to climb quickly as your needs grow.
We’ll cover the top Microsoft Teams alternatives for 2025, based on real-world business needs, ease of use, scalability, integration options, and overall value. Better solutions are available for small businesses looking for a simpler, more flexible, cost-effective VoIP system.
Top Alternatives to Microsoft Teams At A Glance
1. RingCentral
RingCentral is a complete communication platform that combines business phone service, team messaging, and video meetings. It’s designed for companies that want one system for internal collaboration and external calls, without juggling multiple apps.
Our top picks for May 2025
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Who It’s Best For
Businesses of any size that want a reliable, all-in-one communications solution with the flexibility to scale as they grow.
Key Features
- Business phone system with call forwarding, routing, and voicemail
- Video meetings and team messaging are included
- Integrates with Salesforce, Microsoft 365, Google Workspace, and more
- 99.999% uptime guarantee
- AI features like voicemail transcription and meeting summaries (available on some plans)
Pricing
- The Essentials Plan starts at $20 per user per month, including unlimited calling, team messaging, and file sharing.
- Premium plans offer advanced features like multi-level auto-attendants and premium integrations, catering to larger teams.
Why It’s a Great Microsoft Teams Alternative
RingCentral is easier to set up for phone calls and doesn’t require tying your business into Microsoft’s full suite of products. It offers stronger call management tools, broader app integrations, and built-in support for companies that need a standalone VoIP system with messaging and video features included.
2. Zoom
Zoom Phone extends the popular Zoom video platform into a full cloud phone system. It gives businesses an easy way to add VoIP calling without switching to a completely new provider, especially for teams already comfortable with Zoom Meetings.
Our top picks for May 2025
Who It's Best For
Small to mid-sized businesses that already use Zoom for video conferencing and want a simple, cost-effective phone system without extra complexity.
Key Features
- Cloud-based business phone system with call forwarding and voicemail
- Seamless integration with Zoom Meetings
- Basic call management tools like auto-attendant and call routing
- Integrates with Salesforce, Google Workspace, Microsoft 365
- Mobile and desktop apps for calling from anywhere
Pricing
- Plans start at $10 per user per month, making Zoom Phone one of the most affordable VoIP solutions for small businesses.
- Higher-tier plans add features like call recording, advanced analytics, and global calling options.
Why It’s a Great Microsoft Teams Alternative
Zoom Phone is easier to deploy than Microsoft Teams for VoIP because it doesn’t require setting up separate add-ons or licenses. It’s a natural fit for businesses already using Zoom for video, offering a lightweight and affordable way to handle business calls without getting tied deeper into Microsoft’s ecosystem.
3. Vonage
Vonage Business Communications offers a flexible VoIP platform with strong customization options. Known for its integration capabilities and API support, it’s a good fit for businesses that want to build communication workflows tailored to their needs.
Our top picks for May 2025
Who It's Best For
Businesses that need customizable VoIP solutions and want easy integration with CRM systems and productivity tools.
Key Features
- Business phone service with call forwarding, call routing, and voicemail
- Video conferencing and team messaging
- Integrations with Salesforce, Zoho, Microsoft 365, and Google Workspace
- APIs available for building custom communication features
- Mobile and desktop apps for remote calling
Pricing
- Plans start at $19.99 per line per month for essential features.
- Flexible pricing scales based on the number of users and advanced feature needs, making it one of the more affordable VoIP solutions for enterprises.
Why It’s a Great Microsoft Teams Alternative
Vonage offers more flexibility than Microsoft Teams by letting businesses customize their communication systems through APIs and third-party integrations. It’s a strong choice for companies that need a VoIP solution that adapts to their workflows instead of being locked into a single platform.
4. Ooma Office
Ooma Office is a straightforward VoIP solution designed specifically for small businesses. It focuses on offering an easy setup, reliable call quality, and essential phone features without the complexity or cost of enterprise platforms.
Our top picks for May 2025
Who It’s Best For
Small businesses and startups that need an affordable, easy-to-use business phone system with minimal setup time.
Key Features
- Business phone service with call forwarding, virtual receptionist, and voicemail
- Mobile app to make and receive business calls from smartphones
- Simple setup with no IT team required
- High call quality with 99.999% uptime
- Integrations with Microsoft 365, Google Workspace, and CRM tools
Why It’s a Great Microsoft Teams Alternative
Unlike Microsoft Teams, which often requires additional licenses and technical setup for calling, Ooma Office is ready out of the box. It's designed for small businesses that want reliable phone service without getting locked into complex software ecosystems or long onboarding processes.
Important VoIP Features For Small Businesses
Choosing a VoIP provider isn’t just about saving money; it’s about making your business faster, more reliable, and easier to run. Whether replacing Microsoft Teams or upgrading from basic phone service, these are the key features you should demand from a modern VoIP system.
1. Features and Functionality
A good VoIP service should offer more than basic phone calls. Look for tools like:
- Video conferencing and team messaging
- Call forwarding, call routing, and voicemail-to-email
- CRM integrations (Salesforce, Zoho) and productivity integrations (Google Workspace, Microsoft 365)
- Mobile and desktop apps for remote work
2. Pricing and Scalability
Cost is a key consideration for businesses of all sizes. Affordable VoIP solutions for enterprises should offer flexible pricing plans that scale with your organization’s growth. Consider:
- Clear monthly pricing per user
- Discounts for annual billing
- Free trials or starter plans for smaller teams
For instance, Zoom and Vonage provide cost-effective solutions for small businesses, while RingCentral offers scalable plans for larger organizations.
3. Integration Capabilities
One of the biggest frustrations with Microsoft Teams is that it doesn’t play well outside of Microsoft's 365 suite. If your business relies on a mix of platforms, Teams can feel rigid and limiting. Your VoIP system should work naturally with the tools your team already uses:
- Productivity suites like Microsoft 365 and Google Workspace
- Customer Relationship Management (CRM) systems like Salesforce
- Collaboration tools like Slack and Trello
Integration options ensure your business communication tools work harmoniously within your existing workflow.
4. User-Friendliness and Onboarding
Ease of use is critical when transitioning to a new VoIP platform. Consider platforms with:
- Intuitive interfaces that require minimal training
- Quick onboarding processes for new users
- Robust support resources, including tutorials, webinars, and knowledge bases
Platforms like Ooma and Zoom are particularly easy to set up without heavy technical support.
5. Reliability and Uptime
Consistent uptime and reliable performance are non-negotiable for modern businesses. Look for providers that guarantee:
- High uptime percentages (e.g., 99.999%)
- Minimal latency and high call quality
- Redundant systems to ensure uninterrupted service
Vonage, RingCentral, and Zoom are all recognized for their reliable performance, often cited as features of leading VoIP platforms.
6. Customer Support
Strong customer support can significantly impact your experience with a VoIP provider. Evaluate:
- Availability of 24/7 support through multiple channels (chat, phone, email)
- Accessibility of documentation and troubleshooting resources
- Options for onboarding and account management assistance
When comparing VoIP providers to Microsoft Teams, consider how each platform supports its users during implementation and day-to-day operations.
Finding the Right VoIP Alternative for Your Business
If you’re feeling stuck with Microsoft Teams or ready for a smarter, more flexible way to manage business calls, there’s no shortage of trustworthy VoIP options in 2025. From full-featured communication platforms to simple, easy-to-deploy systems, business VoIP has evolved — and so should your communications strategy.
Each service we’ve highlighted — RingCentral, Zoom Phone, Vonage, and Ooma Office — offers something different depending on your team size, tech needs, and budget. Whether you’re a growing startup, a remote-first company, or a local business that needs reliable phones, there’s a platform that fits.
Before making your choice, think about what matters most: Scalability? Easy integrations? Budget-friendly plans? Reliable uptime? Whatever your priority, the right VoIP platform will make your business smoother, faster, and more connected.
Want to dig deeper? Check out our detailed reviews below for each of the top Microsoft Teams alternatives:
👉 RingCentral Review
👉 Zoom Review
👉 Vonage Review
👉 Ooma Review
Our top picks for May 2025
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