800.com

Number Options: 800.com allows businesses to have a professional toll-free number that customers can call for free while also having local numbers for a local presence. This enhances reachability and branding. You can request a vanity number by contacting customer service at (800) 800-4321. Please be advised that toll-free numbers are subject to availability, and the order and setup process for vanity numbers may take longer than with local numbers.

Virtual PBX and Business Phone System: 800.com’s hosted PBX system provides features like auto-attendants, call queues, extensions, voicemail to email, and more. This gives small businesses big-business phone capabilities.

Call Recording and Monitoring: The ability to record calls for training, compliance, and quality purposes is important for many businesses. Monitoring allows listening in to calls live.

Number Porting and Vanity Number Options: Vanity toll-free numbers help businesses be more memorable.

International Calling: 800.com provides affordable international calling rates and plans for businesses with global communication needs.

The ease of use is the best part of 800.com. Its interface is user-friendly, and the setup is very straightforward. Ordering and service activation can be done completely online through its website and customer portal. There is no need to call or go through third parties. The setup process is designed to be user-friendly and walk you through the steps. No major hardware is required beyond the adapter or phones and a router with a high-speed internet connection.

For residential or home service, you do need a VoIP adapter device that connects between your router and phone(s). 800.com sells pre-configured adapters for $59.99. Businesses using its hosted PBX can use VoIP phones or softphones on computers instead of adapters.

The device setup is relatively straightforward; you just need to connect the VoIP adapter and configure it based on the instructions provided. Non-technical users can likely handle the setup process themselves without an IT expert. A business PBX setup, while still web-based, may require more technical knowledge of networking and telecoms to properly configure extensions, call routing, etc.
800.com provides free activation support to guide new customers through the initial setup. For businesses, they offer premium onboarding and training services at an added cost.