Acefone

Acefone offers cloud-based communication with features to help create a seamless remote working environment across your company, no matter where they are. Here is a look at some of what they have to offer.

Hosted Phone System

Acefone’s hosted cloud phone system uses VoIP technology to complete calls over the internet. Compared to traditional PBX systems, it’s a complete communications system that is inclusive of a softphone with a rich features set including Call Recording, Web Conferencing, Call Routing, Call Monitoring, Virtual Extensions, SIP Trunking, Ring Groups and IVR/Voice Recognition. Hardware is optional. Compared to other VoIP services that need 64Kbps of bandwidth per concurrent user, Acefone provides high voice quality calls even with a low bandwidth – a plus if you want to save on monthly operational costs. Some of the features we want to highlight are Call Routing, Virtual Extensions and Call Monitoring.

Call Routing, Virtual Extensions, and Call Monitoring

The Call Routing feature helps you forward received calls precisely to any number immediately, ensuring no delays. Transfer to any number or extension whether on-premise or mobile is possible with the Virtual Extensions feature. This allows your employees on telecommute to be reachable regardless of where they are. The Call monitoring feature has an online portal that depicts all details about any outgoing calls made, which provides managers clear visibility of communications. You can save and manage all customer interaction data and reconnect them anytime, making sure that call logs are ready to strategize your customer approach.

Contact Centre

Contact centres are customer-centric, so they require 24/7 availability and reliability. Acefone compiles all of the relevant features. Its reporting capability allows decision-makers to have insights on specific campaigns being run or gauge employee performance and productivity. Call analytics are also available to utilize customer data efficiently.

Third-party integrations

Acefone allows integration with third-party systems including Microsoft Office 365, Salesforce, Zendesk, ZoHo, and Gsuite. This enables support teams to enhance productivity because they can manage calls better. Users can place calls in a click of the contact’s icon to initiate the call, eliminating the need for dialing, which saves a lot of time and prevents misdials. With this feature enabled, users can edit/update leads/contacts immediately and effectively.

Free Phone Numbers

Acefone offers free phone numbers that allow companies to have more customer service tools for their clients. With these, customers can contact companies anytime, anywhere, from any device without incurring additional costs. An ingenious idea to build brand equity, these free phone numbers also come with an online portal that acts as a reporting tool, allowing agent access to customer data, tracking all details to every incoming call, or customer inquiry. This way, agents and business owners can improve their services and solve tickets at the first point of contact. Insights gathered because of this feature can help with better decision making.

You can include the following features according to your company’s needs: Call Recording, Encryption, Contact Management, Call Parking, Voice Quality Enhancement, SIP Trunking, Unified Communications, Ring Groups and IVR / Voice Recognition.

The setup is effortless. Just authorize the app, and you’re ready to go. The configuration is done online, and depending on the features, integration capabilities, a business can operate in 2 hours or less. For customers integrating with a CRM solution such as Hubspot, Salesforce, etc, they provide a complete walkthrough and a video tutorial.

With Acefone, equipment is not necessary since they have a softphone available with the plan. Everything can be done online, and anyone who knows how to navigate their phones or computers properly can do this. It’s effortless to use and straightforward.