Acefone

Depending upon the plan purchased, you get a different set of innovative features.  Both plans include a mobile or desktop app, and fundamental phone features such as call forwarding, call transfer, and call conferencing.  Call blocking, music on hold, as well as call flipping between multiple devices (IP phone to mobile phone for example), are some of the not-so-conventional telephony features also available.  Some additional useful features include:

• Call twinning permits receiving calls on your mobile number even if you’re out of the office or disconnected from the Internet
• Comprehensive call alerts appear to users informing them of caller information, allowing calls to be answered professionally
• Call screening features enable a user to choose to answer a call, route it elsewhere, or forward it to voicemail
• A virtual receptionist can be used to manage incoming voice traffic, ensuring you don’t miss a call
• Voicemail to email services send instant notifications of voicemails via your email address by including an audio file attachment of the message
• Interactive voice response, call recording and call queuing

Contact Center Solutions

Acefone’s arsenal of services includes a cloud-based contact center so your mobile and distributed workforce can respond to your customers’ support calls.  This suite of services is provided in addition to its hosted telephony service and offers useful contact center features necessary for your agents to answer incoming calls competently and efficiently.  This feature can take advantage of Acefone’s built-in CRM service or can be integrated with one of several third-party CRM options including Salesforce and Hubspot.  Some of the most useful features of Acefone’s contact center are a quick and easy setup, placing calls with a single click, and easily managing leads and contacts.

One of Acefone’s fundamental goals is to ensure that setting up and using its services is very easy.  When it comes to getting a new number set up, it typically takes a few working hours.  For 10 numbers or more, you should be up and running within 12 hours.  Configuring your services, whether on a desktop, smartphone or using an IP desk phone, takes just a matter of minutes.  The necessary procedures are all explained and use an easy-to-follow step-by-step process.  No IT guru is required.  Overall, most users find it simple and straightforward to set up and have described the services as extremely customer oriented.