Aircall

Aircall offers all the features that a business needs to set up and manage customer conversations. A big part of this is played by desktop and mobile apps (available on both iOS and Android). The desktop app makes it easy to dial and receive calls right from your PC, and save time on follow-up calls. The mobile app gives users access to the system anywhere around the globe, as long as there is an internet connection, which is perfect for remote teams and sales representatives.

As for the integrations, Aircall can be integrated with the majority of popular CRM and messaging tools, including Slack, PipeDrive, Zoho, Intercom, Salesforce, ZenDesk, HubSpot, Zappier, etc.

Here are the details of some of the most useful features:

Call Routing

You can configure the Aircall system to direct incoming calls to corresponding team members. This is done by customizing distribution and setting up ring rules by the chosen parameters so that each person’s phone will ring in a specific order. Once the call is answered, no additional phones will ring.

Interactive Voice Response (IVR)

The IVR is used to quickly classify callers by their needs and automatically direct them to the right team members. The customizable menu allows you to save precious time and allow customers access to specific branches of your team.

Virtual Call Center

The virtual call center allows you to organize all your users and numbers in a single place, even if they are spread across the globe. This helps you visualize your billing in terms of numbers, users, and time. Moreover, with the help of the unified dashboard, all team members can get a comprehensive overview of their activities and productivity metrics.

Blacklist Numbers

The blacklist numbers feature allows users to add or remove blacklisted numbers at any time via the Aircall dashboard. This allows you to filter spam calls and bots, and focus on the conversations that improve your bottom line.

International and Toll-free Numbers

While each plan comes with one free local or toll-free number, you can create many more with just a few clicks. This will help you establish a strong and familiar presence in your customers’ home cities and lower their call rates. At the same time, customers will be more comfortable answering unknown calls from local numbers. Similarly, setting up international numbers will allow your customers to call a familiar number at a local rate, with your office being located on another continent.

Business Hours and Extensions

The business hours feature allows you to customize and set up your operations hours and keep your calendar updated accordingly. You can choose which numbers are reachable at certain hours while having the flexibility to add or remove numbers during peak seasons. Extensions, while being an elementary feature, can save you immense amounts of time when used correctly. Each team member gets access to a customizable, personalized extension that can be shared with both internal and external contacts.

Aircall can be set up entirely online. All the operations are done with the help of the desktop and mobile apps. There is no hardware required. The apps are extremely straightforward, easy to understand, and use. You can do the set up yourself, without the need of an IT expert. The brand even has an onboarding portal that offers a comprehensive list of resources to optimize your account and network.