Aircall - US Review - 2026 - Top 5 VoIP Providers

Our Verdict

Aircall is not just a phone system; it is a high-powered productivity tool designed for sales and support teams that live in their CRM. By automating call logging and using AI to transcribe and summarize conversations, it allows agents to focus on the customer rather than manual data entry.

Who is this for? It is best suited for Sales and Support teams (3-50 users) who heavily use HubSpot, Salesforce, or Zendesk. It is NOT for solopreneurs, freelancers, or businesses looking for a cheap, basic phone line. There is a strict 3-user minimum to sign up, meaning it is built exclusively for teams that need to collaborate and scale.

Pros

AI-powered communication features
AI Sona automatically summarizes calls to save manual work.
Fast setup with no hardware or complex IT required.
Designed specifically to increase sales and support productivity.
Global reliability (99.95% uptime)
Seamlessly syncs all call data into HubSpot and Salesforce.

Cons

Pricing is higher than some competitors
Add-ons can raise costs quickly
Strict 3-user minimum prevents use by solopreneurs.

Plans & Pricing

Aircall positions itself as premium software rather than a utility. Crucially, there is a minimum requirement of 3 users for all plans, filtering out individuals to focus on team-based productivity.

Essentials ($30/user/mo): Includes unlimited inbound calls, basic CRM integrations, and softphone access. Minimum 3 users.
Professional ($50/user/mo): Adds advanced analytics, Power Dialer, and the dedicated Salesforce integration. Minimum 3 users.
Custom (Quote-based): For larger teams (25+ seats) needing unlimited outbound calling and advanced AI features.

Compared to competitors, Aircall sits in the mid-to-high range, justified by its AI capabilities and robust integrations. There’s no need to purchase hardware, as it’s a fully virtual system; everything runs on desktops, browsers, or mobile apps.

Essentials

$30 /user/month

Minimum 3 users.

Professional

$50 /user/month

Minimum 3 users.

Custom

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25+ Seats

In-depth review

Features and Functionality

AI Call Summaries (Sona)

The standout innovation in Aircall is AI Call Summaries (Sona), which completely removes the need for manual note-taking. Instead of agents scrambling to type up details after a conversation, Sona listens to the call and instantly generates a concise summary with key takeaways. For sales and support teams, this is a massive productivity booster. Managers can review call outcomes in seconds without listening to recordings, and agents can move immediately to the next customer, knowing the system has already captured the critical details.

Deep CRM Sync & Integrations

Aircall separates itself from generic phone lines by embedding directly into your existing software. It offers native, deep synchronization with over 100 tools, including Salesforce, HubSpot, Zendesk, and Pipedrive. Unlike systems that simply log a “call completed,” Aircall pushes rich data—recordings, AI summaries, tags, and follow-up activities—directly into the correct contact record. This ensures your CRM data remains pristine and up-to-date without your team ever needing to manually enter data, allowing them to focus entirely on the conversation.

Team Productivity Tools

Because Aircall is built for teams (enforcing a 3-user minimum), its features are designed to coordinate groups of people. The Power Dialer allows sales reps to automate outbound calling lists to maximize talk time, while Shared Inboxes let support agents collaborate on incoming queues. The system prioritizes efficiency, reducing the number of clicks required to make a call, log a result, or transfer a customer.

Ease of Use

Aircall is entirely cloud-based and can be set up completely online without IT expertise. There’s no need for hardware installations; setup is quick, and agents can use desktop, browser, or mobile apps. The platform is designed to be intuitive, with a minimal learning curve.

Customer Service

Aircall offers responsive support with a strong self-service knowledge base. Users have access to multiple support channels, though some reviews mention slower response times.

Phone Support

The brand can be reached via the dedicated support hotlines

Live Online Chat

The live chat can be accessed directly for the Aircall website, and the team usually responds within a few minutes

Email support should be used to contact the technical or sales teams via the dedicated email addresses

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Leah Goldberg

Leah Goldberg is a seasoned writer, starting her career at Marie Claire and then Glamour Magazine. She enjoys researching and has a deep interest in hi-tech and lifestyle topics. When she isn't writing, she's planning her first novel and cooking meals inspired by famous chefs.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.