Aircall

AI Voice Agents

Aircall’s AI Voice Agents represent one of the company’s most forward-looking innovations. Instead of requiring human representatives to field every routine or repetitive inquiry, these intelligent agents can automatically answer common questions, route calls to the correct department, and even capture preliminary customer information before handing the call over to a live agent.

For example, an AI Voice Agent can greet a caller, recognize the intent (“I need to reset my password”), and either provide a direct solution or seamlessly transfer the call to the right support queue.

This not only saves time for support and sales teams but also improves the overall customer experience by reducing wait times and eliminating frustrating transfers. Unlike basic IVR systems offered by some competitors, Aircall’s AI agents are adaptive, capable of learning from previous interactions and improving their accuracy over time. For small and mid-sized businesses that may not have large call center teams, this means customers are never left hanging without support—even after hours.

Real-Time AI Prompts

One of Aircall’s most practical AI-driven features is its real-time prompt system, which actively coaches agents while they’re on a live call. If a sales representative encounters a difficult objection (“Your price is too high”), the platform can instantly display a suggested response or talking point tailored to the situation. For support teams, prompts may include troubleshooting steps or reminders about company policies that apply to a particular scenario.

This functionality transforms Aircall from being just a phone system into a live training tool. It ensures new employees can ramp up faster, as they effectively have a “virtual mentor” assisting them on every call.

Even seasoned staff benefit, since prompts can introduce best practices, compliance reminders, or upselling opportunities at exactly the right time. Competitors often provide call recording for later analysis, but few deliver this level of real-time coaching. For businesses in highly competitive sectors, these prompts can directly translate into more conversions, higher customer satisfaction, and reduced error rates.

AI-Powered Call Insights

While traditional VoIP systems might provide basic metrics such as call duration or number of calls handled, Aircall goes much deeper with AI-powered call insights. The system automatically transcribes calls, then applies natural language processing to identify patterns, keywords, customer sentiment, and recurring pain points.

This means managers no longer need to review hours of recorded conversations manually. Instead, they can log into the dashboard and immediately see actionable intelligence: which agents excel, where customers are getting frustrated, and which objections are often being raised. For example, if multiple calls highlight dissatisfaction with shipping delays, the system will flag it, allowing management to act before it escalates.

These insights are also crucial for coaching and compliance. Instead of waiting for end-of-month performance reviews, managers can coach in real-time, showing agents exactly what to adjust. AI analysis helps ensure that scripts are followed correctly in regulated industries, reducing compliance risks.

250+ Integrations

Aircall shines when it comes to integration capabilities. With over 100 plug-and-play connections to leading CRMs (Salesforce, HubSpot, Pipedrive), helpdesk tools (Zendesk, Freshdesk, Intercom), and collaboration platforms (Slack, Microsoft Teams, Asana), businesses can seamlessly integrate Aircall into their existing tech stack.

This level of connectivity is critical for productivity. For instance, when a call comes in, Aircall can automatically pull up the customer’s CRM record, showing the agent recent interactions, purchase history, or open support tickets. That means no more wasting time switching between apps or asking customers to repeat details.

Compared to competitors who might offer a handful of integrations or require third-party connectors, Aircall’s library is ready out of the box. This makes it especially attractive to scaling businesses who want to avoid IT complexity and costly middleware. The integrations also enhance reporting: sales teams can sync call data directly into their CRM, while support teams can link tickets and calls without any manual entry.

Omnichannel Support

Modern customers expect to communicate on their terms—not just over the phone. Aircall addresses this by offering true omnichannel support, consolidating voice, SMS, MMS, and WhatsApp into a single platform.

This allows businesses to meet customers wherever they are, while keeping all interactions centralized. For example, a customer may start a conversation via WhatsApp, escalate it to a phone call, and later receive follow-up instructions via SMS—all tracked within Aircall’s system. Agents don’t need to toggle between multiple apps, and managers get a unified view of customer interactions.

This is a game-changer for industries like e-commerce, healthcare, and travel, where customers may prefer quick text updates over lengthy calls. Unlike some competitors who rely on third-party plugins for messaging, Aircall’s omnichannel approach is natively integrated, ensuring consistency, reliability, and compliance.

Aircall is entirely cloud-based and can be set up completely online without IT expertise. There’s no need for hardware installations; setup is quick, and agents can use desktop, browser, or mobile apps. The platform is designed to be intuitive, with a minimal learning curve.