bOnline UK Review - 2024 - Top 5 VoIP Providers

Our Verdict

Since 2011, bOnline has been serving customers with exceptional VoIP services. The company is based in London, and it’s focused on helping small and growing businesses switch to cloud-based VoIP systems.

The bOnline VoIP services are very affordable, and don’t require a long commitment from customers. The customer support system doesn’t include every commonly found option such as 24/7 live chat support, however, their email and phone support alongside video tutorials and other resources provide customers with more than enough information to seamlessly use the VoIP services.

Pros

Affordable prices
Great customer service
Easy set-up
Available on mobile devices
Cloud-based

Cons

No free trial available
Depends on internet connection

Plans & Pricing

BOnline offers its users three main plans; however, each of these plans can be customized to a client’s specific needs. Aside from the features already included in the plans, other features can be additionally added to the plan.

The entry-level plan is the Starter plan which starts at £7.00 per month per user. This is a basic plan for users who don’t have requirements for many outbound calls. This plan includes unlimited inbound calls, up to 100 outbound landline calls, a digital landline and phone number, call forwarding, desktop and mobile apps, and 40 more features.

The next plan in the bOnline lineup is the Unlimited Calling plan which starts at £13.95 per month, and includes everything in the Starter plan plus unlimited UK landline and mobile outbound calls. This plan also includes additional features such as on-demand call recording and one-on-one HD video meetings.

The third plan users can find at bOnline is the Unlimited Calling plan with a desk phone. When it comes to features, it includes all the same features as the Unlimited Calling plan, with an additional desk phone. The price starts at £15.50 per month.

Starter

From £7.00 /mo

Instant setup

Unlimited calling

From £13.95 /mo

Instant setup

Unlimited calling + phone

From £15.5 /mo

Instant setup

In-depth review

Hardware Options

Yealink W52P

Ideal for small businesses, this wireless phone handles on-the-go communication with stable HD voice quality.

Polycom VVX101

This business media phone is a single-line SIP phone for a home office or shared/common areas delivering enterprise grade sound quality.

Features and Functionality

With all plans, bOnline offers simple features that customers require. Across all plans, users get unlimited inbound calls which are essential for getting calls from potential clients. Even with a starter plan, growing businesses can include phone support for a very affordable price.

All this wouldn’t be possible if bOnline users don’t have a memorable phone number. With bOnline, users get to choose a phone number to their liking, with prefixes from London, Birmingham, or a number of different cities across the UK.

Aside from getting a digital phone line and number, as well as unlimited inbound calls, each of the plans also includes limited or unlimited outbound calls. The starter pack includes up to 100 outbound calls, however, the Unlimited Calling plans offer unlimited outbound calls, too.

Ease of Use

One of the best things about bOnline is the fact that it’s one of the easiest VoIP services to use. Setting up takes no more than a few minutes, and users don’t need IT specialists or any type of experience to set up their new VoIP service.

New users have the opportunity to get themselves acquainted with the service through bOnline’s free resources, that include a knowledge hub, numerous case studies, as well as video tutorials for getting started.

Even the mobile and desktop apps are made with user experience in mind, so navigating the homepage and other features is as easy as it gets. This allows users with little to no experience to start using their VoIP service as fast as possible.

Customer Service

BOnline offers a high standard of customer support even though it doesn’t include all of the most common customer support options. Its main way of communication with customers is through phone support, however, for less urgent inquiries, customers can reach bOnline via email as well.

Phone Support

Phone support is available Monday-Friday 9am-6pm, Saturday 10am-2pm.

Live Online Chat

Chat support is available Monday-Friday 9am-6pm, Saturday 10am-2pm.

Customer service can be contacted via email.

User Reviews

Average User Rating

(1 Review)

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Will

Verified

Finally a phone system built for business owners

I'm not an IT person. So having a phone system that is easy to use and doesn't require an IT mind, crowd etc it exactly what I needed. I was very impressed with the onboarding team - Olivia was a dream to work with! Highly recommend

Feb 02, 2021

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Jovan Glisic

Jovan has more than a decade of experience in writing in a wide variety of industries. His primary passion cars, but alongside that, he’s a devoted father, and husband. When he’s not writing for others, he’s working on his automotive YouTube channel.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.