Cloudtalk

CloudTalk offers plenty of powerful and interactive features to its customers. These features are categorized as voice features, intelligent call routing, productivity features, integrations, statistics and monitoring, and utilities. The following sections elaborate on some important features and functionality in more detail.

Voice Features

Make your workflow more efficient through voice features that include call recording, call queuing, voicemail, internal extensions, number porting, and SMS/text messaging. Number porting enables you to seamlessly utilize your existing US phone numbers by moving them to CloudTalk. They also provide access to international numbers across 160+ countries and standard US toll-free numbers to give your business a national presence.

AI & Conversation Intelligence

CloudTalk has integrated powerful artificial intelligence to cut down on manual busywork. Their native AI Voice Agent, CeTe, can handle routine inbound and outbound customer inquiries 24/7 without human intervention, speaking over 60 languages. For sales and support staff, the Conversation Intelligence suite offers AI-powered call transcriptions, sentiment analysis, and “AI Notes” that automatically summarize the essence of every call and log it directly into your CRM.

Productivity Features

CloudTalk enhances team output with advanced dialing tools like the Power Dialer and Parallel Dialer (which can dial up to 10 numbers at once), eliminating manual dialing and increasing connection rates. Other key productivity tools include click-to-call, custom fields, a real-time customer card, warm transfers, and voicemail drops (allowing reps to leave pre-recorded messages instantly). Agent status monitoring allows your staff to set their availability, helping managers distribute call loads effectively.

Integrations

Buying additional applications or hiring developers to connect your tools can be very expensive. To solve this, CloudTalk offers deep, native integrations with the tools most businesses already use. In fact, they cater heavily to CRM-driven teams, offering seamless real-time syncing with platforms like Salesforce, HubSpot, Zendesk, and Pipedrive. You can also integrate CloudTalk with e-commerce platforms like Magento, or connect to thousands of other apps via Zapier, Slack, and Google Workspace. Caller ID integration allows you to view the caller’s name, phone number, and CRM data even prior to call connectivity. API integration allows you to import or export contacts and regularly download the history of your phone calls and tickets.

Security

The company ensures the strict security and privacy of customer data, making it an excellent choice for US businesses in highly regulated industries. CloudTalk is SOC 2 Type II compliant and ISO/IEC 27001 certified. For healthcare and medical offices, CloudTalk is fully HIPAA-compliant, offering Business Associate Agreements (BAAs), role-based access controls, and detailed audit logs. They also comply with the California Consumer Privacy Act (CCPA) and PCI-DSS.
All data transmitted to and from CloudTalk is protected by 256-bit encryption and TLS 1.2+ protocols. Phone calls made via SIP protocols can be encrypted by TLS, and those made through WebRTC are automatically encrypted, ensuring end-to-end protection for your business and your customers.

CloudTalk is an incredibly easy-to-use application that can be set up in minutes without needing a dedicated IT department. One of its standout features is the visual drag-and-drop Call Flow Designer, which allows non-technical users to build complex routing rules, IVR menus, and VIP queues effortlessly. Agent management is just as simple; you can add, modify, or remove agents from your call center with a few clicks. For larger teams, CloudTalk provides a Dedicated Customer Success Manager (CSM) to ensure smooth onboarding and high adoption rates.