Cloudtalk

CloudTalk offers plenty of powerful and interactive features to its customers. These features are categorized as voice features, intelligent call routing, productivity features, integrations, statistics and monitoring, and utilities. The following sections elaborate on some important features and functionality in more detail.

Voice Features

Make your workflow more efficient through voice features that include call recording, call queuing, voicemail, internal calls/extensions, number porting, international numbers, toll-free numbers, short numbers, SMS/text messages, personalized greetings & music, fax to email, business hours, internal phone number tags, call masking, conference calls, and 3-way calling. Number porting enables you to utilize your existing phone numbers by porting them to CloudTalk. Toll-free numbers allow you to use a blue number 0850 and a green toll-free number 0800.

Productivity Features

Do you want to enhance the productivity of your teams, departments, or staff? CloudTalk offers productivity features to this end. Productivity features encompass callback, call notes, call tagging, click to call, custom fields, real-time customer card, ring on speakers, transfer, campaigns, speech to text, predictive dialer, After Call Work (ACW), blacklist, contact tags, smart dialer, warm transfer, desktop notification, voicemail drop, agent status, powerful dialer, and smart detection of resolved missed calls. Agent status allows your agents to set up their availability and doing so can help you to distinguish which agent is unoccupied at the moment.

Integrations

In some circumstances, you may need the assistance of some other apps such as Salesforce. Buying an additional application (s) can be very expensive for businesses. Even a budget is required to hire additional staff for the operation of these apps. To solve this problem, CloudTalk offers an integration feature whereby you can integrate e-commerce, CRM, or helpdesk tools. You can also integrate CloudTalk with your external systems. API integration allows to import or export contacts. Moreover, regularly download the history of your phone calls, tickets, orders, and so forth. With integration, import your contact from multiple sources into CloudTalk. Caller ID integration allows you to view the caller’s name, phone number, and much more even prior to call connectivity. Integration also supports SQL exporters and workflow automation.

Security

The company ensures and security and privacy of data and VoIP services of customers. There is 24/7 surveillance and monitoring. CloudTalk’s security practices are created by following the guidelines stipulated in different security standards, such as PCI/DSS, 27001/27002, and the OWASP. CloudTalk is also compliant with General Data Protection Regulation (GDPR). App’s web interface is fully encrypted with the latest TLS version. All data and passwords are encrypted. The phone calls that are made via SIP protocols can be encrypted by TLS and those made through WebRTC protocol are automatically encrypted.

CloudTalk is an easy-to-use application that can be set up in minutes. The management of the app is very easier with utility tools. For example, you can add new agents to your call center. You can also modify them and remove them if you no longer need them. To this end, you don’t need to contact the company. Instead, agent management is done on your behalf with no hassle.