Digium Review - 2024 - Top 5 VoIP Providers

Our Verdict

Digium was built to make it possible for businesses to set up phone systems without breaking the bank. Over the last 20 years, it has largely succeeded. It has grown into a leader in the field and delivers reliable service to customer from many different industries.

It comes complete with the features you’d expect like call forwarding, caller ID, call queuing, and more. It also has a number of advanced features such as voicemail to email transcripts, granular reporting, and robust call rules.

There are a few things you should be aware of like a separate charge for international calls (as well as Alaska and Hawaii), an outdated user interface, and occasional downtime.

Taken together, it’s a strong system to handle anything from a few incoming calls for a small business to hundreds of calls in a call center.

If you’re interested in an affordable phone system that will grow with you then Digium is a solid choice.

Pros

Flexible call rules which allow you to route calls based on status, ti...
Easy to set up and start using
Equipment can be rented instead of buying outright
The reporting features give you a clear picture of how people are usin...
Automatic backups are made nightly and stored for a limited time

Cons

The mobile app, though useful, can have spotty performance
International calls are charged separately
The queue for incoming calls is occasionally slow

Plans & Pricing

The Digium products have a number of costs associated with them. There are two pricing tiers for its hosted solutions as well as a one-off fee for the on-premise solution.

Switchvox Cloud Unlimited

The Switchvox Cloud plan starts at $24.99/month/user if you sign a three year contract and have at least 50 users. For a single user plan month to month, it costs $35/month/user. It comes with all the features the software has to offer and is ideal for users with high call volume or those that need more predictable billing. Toll-free usage is billed at $0.019/min.

Switchvox Cloud Metered

This plan starts at $12.99/user/month when you sign a 3-year contract. If you opt out of signing a longer contract then it’s $14.99/m/user. The features available are the same as the unlimited plan. The major difference is that you need at least five users to qualify for this plan. Toll-free usage is billed up to $0.035/min.

Hardware

Digium provides a number of phones to choose from. You can rent them and add the cost to your monthly subscription or buy them outright. Phones range from $139 – $329 but if you sign up for a three year contract you may be eligible for free phones.

The cost of the service Digium provides is in line with what other vendors charge. In addition to the monthly usage fees, there’s a one-time setup fee of $1,000, plus $90 for every on-premise user.

Switchvox Cloud Unlimited

$19.99 /user

30-day free trial

Switchvox Cloud Metered

$12.99 /user

30-day free trial

Hardware

$139

Hardware starting price

In-depth review

Features and Functionality

Digium comes with quite a few essential features needed in a VoIP solution. You’re able to use it via cell phones, office phones, and the web interface. Of course you have voicemail, call waiting, conference calling, and almost every other feature a standard phone can handle.

There are a few other features that are worth separate mention.

Reporting

Reports in Digium are divided into two:

Call logs, which are a running list of every call you’ve made or received within a timeframe you specify. For example, you view information from a daily, monthly, or weekly period. It’s possible to see information like when the call was made, who made it, and how long they spoke.
Call reports give you a look at your data in aggregate which can be filtered based on a number of criteria such as number of calls, incoming calls, outgoing calls, etc.

Dial by name

This feature becomes useful when you have a larger number of people using your system. Instead of forcing them to queue up or use the operator, callers are able to use the first three letters of someone’s name to contact with them directly.

Voicemail to email transcripts

Voicemail has traditionally been a cumbersome system for checking and managing messages. With direct to email transcripts, you’re able to stay on top of your voicemail messages and prioritize them. Of course, it’s not 100% accurate but it gets the job done.

Custom hold music

This may not be an essential feature but it is a nice touch. You can set up custom hold music (or any audio) for callers in the call queue. It’s a good opportunity to deliver announcements, promotions, or showcase the personality of your brand.

Ease of Use

Digium was founded 20 years ago and the interface, like others in this space, hasn’t kept up with the times. Users across multiple reviews have mentioned that it looks dated and clunky.

With that being said, it’s easy to understand and use. You’ll be able to work with it to get your important tasks done without losing yourself in the interface. With the Switchvox cloud system, most users should be able to set everything up on their own with the web interface.

The on premise installation is a bit more involved and is handled by a technician which comes with a one-time fee.

Customer Service

Digium offers multiple ways to access the information you need to succeed with the application. There are blog posts, a knowledgebase, forums, and more. Phone and chat support are also available during business hours.

Many reviews online are mixed. Some people have had a wonderful experience while others complained of slow support times. It seems that there are peak periods where support isn’t as responsive as customers would like.

Phone Support

Phone support is available during normal operation hours though specific times aren’t visibly stated. It has multiple offices around the world so it’s possible to get a rep on the phone when you need them.

Live Online Chat

Live chat is available but you’ll need to move off the website and go to Skype. There, you have the option of calling or chatting with a support rep.

Email support is available for all customers and the support reps tend to get back to you within 24 hours.

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aaronfoster

Co-founder of a West Coast web consulting firm and a prolific blogger, Aaron is a source to be trusted when it comes to the latest business software solutions. His professional expertise is matched only by his encyclopedic knowledge of Mexican cuisine.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.