Being an all-in-one software solution, GoToConnect product features cover all aspects of audio and video communications including customer call center, business continuity and SD-WAN.
99.999% Uptime
Experience unparalleled reliability with our phone system, boasting an impressive 99.999% uptime. A distributed cloud architecture and low bandwidth usage ensure that your communication channels remain operational, even during peak usage. Whether you’re conducting important client meetings or handling critical customer inquiries, you can trust our system to keep you connected without interruptions.
Top Rated Support
Gain peace of mind knowing that our 24/7 customer support is consistently rated #1 on the most trusted independent review sites. Whether you encounter technical issues, require assistance with configuration, or have questions about optimizing your system, our dedicated support team is always available to provide prompt and effective solutions. With our commitment to customer satisfaction, you can rely on us to resolve any concerns swiftly, allowing you to focus on driving your business forward.
Security
Protect your sensitive data and communications with our top-notch security measures. Our phone system incorporates enterprise-grade security features, ensuring robust protection against cyber threats and unauthorized access. We adhere to industry-leading standards such as SOC 2 Type II and GDPR compliance, guaranteeing that your data remains secure and in compliance with regulatory requirements. With our comprehensive security protocols, you can trust that your business communications are safeguarded against potential risks, allowing you to operate with confidence and peace of mind.
Audio
The audio services toolkit can be broken down into four categories – basic voice, call management, call center features and phone services. In each respective group, users can find all the tools they may require at some point during their business operations. For instance, the basic list includes everything from call logs, monitoring and analytics to custom schedules, intercom, fax to email, as well as voicemail to email, auto attendants, inbound call filtering and shared line appearance.
The call management category includes features like call forwarding, history, routing, transfers and queues, as well as multiple calls per lines, caller ID, extension transfers and find me/follow me.
Likewise, the call center category offers businesses a complete suite of tools to effectively handle and organize phone customer support. These include custom queue hold messages and music, unlimited call queues, wait time announcement and advanced ring strategies. Finally, international calls, unlimited domestic usage, number porting and toll-free numbers are available through the phone service features category.
Video
For video communications, GoToConnect offers cloud video conferencing, allowing organizations of all sizes to seamlessly interact on a point-to-point (one location to another) or multipoint (multiple locations grouped in one video call) basis. This comes especially handy for teams that travel a lot or businesses that have operations performed by different offices scattered around the globe.
Moreover, apart from delivering a seamless video conferencing experience through cloud-based servers, the tool brings much-needed utility to the table. For instance, users have the option to share important files with all to-be-involved parties prior to the call and display documents on all computers with a few clicks.
Business Continuity
When using a hosted-VoIP, it’s important to make sure that your business runs smoothly in all circumstances. Also, the core phone functionality must be preserved in case of emergencies. GoToConnect takes care of all these aspects.
For instance, during an internet disruption or power outage, the business continuity app works to maintain the connection with co-workers and local survivability services through pre-designated numbers like 911. Also, when an outage happens, the app automatically transfers the system into fallback mode, which monitors the system until power is restored and reapplies custom settings.
SD-WAN
SD-WAN (software-defined wide-area network) is an app applicable to most commonly used connections like 4G and LTE, and is designed to connect office branches and data centers located in different geographical zones. The GoToConnect SD-WAN offers low-cost broadband connection as well as security within your network, to preserve customer data and sensitive business information. Also, the flexibility of the tool allows users to add/remove locations as necessary in just a matter of hours, as well as moving old data to the cloud, accessing network history and troubleshooting problem areas.
A wide array of audio and video features
There is a learning curve involved
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I am not a business. Is there a residential plan available?
GoToConnect is designed to work for businesses, however you can purchase a Tier 1 plan for $29.95 and have the system installed on your home phone.
If I switch to this service can I still keep my old phone number?
Yes, you can keep your current telephone number(s) when you switch to GoToConnect. GoToConnect can port (transfer) your existing numbers over to Jive service.
Can I use this system with my smartphone?
Yes, GoToConnect has both Android and iOS apps available for free download.