Intermedia

Polycom VVX 250 Business IP Phone

Get reliable performance and a high sound quality with this Polycom phone. There are many features ideal for business workers, in addition to a 2.8″ color display, two Ethernet ports, and a USB port.

Yealink DECT IP Phone W60P

Best for small to medium businesses, this wireless phone system offers convenience along with many great VoIP features. Pair up to 8 phones to this system for up to 8 concurrent calls. In addition, there is a 2.4″ interactive color screen, headset connection, wall mount, and 30 hours of talk time on a single charge.

Polycom Soundstation IP 5000

Enjoy crystal clear calls on this conference phones. Featuring Polycom HD Voice™ technology, this phone is ideal for small conference rooms of up to 6 participants. Features include advanced call handling, security, and more.

Intermedia’s Unite product includes a multitude of features. It’s not just a cloud-based PBX, but natively delivers voice, video, chat, and file sharing. Additional features that are noteworthy include:

Auto Attendant

Automatically connect customers to the right person immediately, by implementing automatic greetings, and efficient call routing based on business hours.

Presence

See the working status of individuals in real-time, to see if someone is available, unavailable, on the phone, in a meeting, or on the road.

Hunt groups

Route incoming calls to the appropriate user by using hunt groups, ensuring that no call will go unanswered. If someone is unavailable, the next available person in the hunt group will be called.

Integrations

With a vast array of third-party integrations, Intermedia Unite delivers efficiency with the integration of applications including Microsoft Office 365, Outlook, Teams, as well as Zendesk, Slack, Oracle, Zoho, Salesforce, and more.

Support for desk phones, mobile apps, desktops, and laptops

But one particular feature stands out in Intermedia’s product line, and that is the integration with the Contact Center product. This is an additional product that Intermedia delivers that plugs right into the Unite product line. The Contact Center delivers call queues that minimize wait times and handle more concurrent inquiries, implements smart routing that gets customers to the most appropriate agent, and enables multi-channel support for agents to serve voice, chat, and email inquiries in an efficient and streamlined manner.

The Contact Center is not only useful in satisfactorily delivering solutions to customer issues and inquiries but is also invaluable to building a historical archive of issues, problems, solutions, and answers to all of the incoming customer calls. This is priceless actionable information that can be used by business intelligence systems to customize reports, visualize trends, identify friction points, and improve interactions.

Ultimately, the Contact Center is a useful tool to optimize your distributed workforce, especially in an environment where voice communications are key to your business.

In general, end-users have reported that the Intermedia Unite service is extremely easy to use, and intuitive in its design. Ease of use is consistently rated at well above 4 out of 5 stars. The mobile app as well as the desktop/laptop software is quite simple to use, yet powerful enough to take advantage of all the features the service delivers. Installation is a breeze and no users have reported any problems there.

Administrators are also enjoying the intuitive and ergonomic interface for the management of the system, adding and removing users, and modifying their parameters.