Megapath Review - 2024 - Top 5 VoIP Providers

Our Verdict

MegaPath has gained a positive reputation in the business communication market through its ability to not only provide some of the best technologies to be used for its numerous VoIP service packages, but also its strong focus on providing high quality data security services.

Pros

Well priced
Ease of use
Great features
High-grade network infrastructure dedicated to security
CRM integration

Cons

Slow installation
Specials often require long term commitments

Plans & Pricing

There is a lot of flexibility when it comes to choosing a plan from MegaPath. This can be done to such a personalized extent that it all really depends on what services your company requires.

Plenty of choices are available for features that can be added onto basic plans, so it is very easy to find a customized plan to suit the needs of any type of business, allowing you to save a lot when compared to other VoIP providers’ packages.

There is also a selection of plans that contain various bundles of features that are commonly used by most business and have therefore become quite a popular option. These include:

Business Voice Plan: $24.95 per month/user

This includes unlimited local and national calls and a massive selection of features available from their VoIP packages and plans.

Premium Business Plan: $34.95 per month/user

MegaPath claims that this is the most popular package. It includes unlimited local and national call services along with the majority of the package features, as well as their unified communications (UC).

Enterprise Voice Plan: $44.95 per month/user

Almost every premium feature from the VoIP packages is available with this option, as well as low-price international calling, and call recording.

Business voice

$24.95

Billed monthly

Premium business

$34.95

Billed monthly

Enterprise voice

$44.95

Billed monthly

In-depth review

Features and Functionality

When opting for one of MegaPath’s various Hosted PBX service packages, there are more than 50 options available, some of which are standard and others being special add-ons that carry an additional cost. This allows a lot of flexibility, and is one of the reasons for MegaPath’s success beyond large companies, as those belonging in the SMB market can also benefit from services better suited to them.

Some of the most interesting and popular features include:

Audio conferencing

This feature is included in all packages and allows the use of audio conferencing for desktop and mobile clients. A conference code and pin are provided to allow access to on-demand audio conferencing 24/7, and calls can be recorded and shared.

Auto attendant/enhanced auto attendant

A special add-on feature, this provides an automated receptionist issuing messages to callers, including connection to different operators, gender configurable extensions, and the ability to dial by name.

MegaPath anywhere

Another feature included in each package, this enables clients to make/take calls on a number of different devices while still appearing to originate from the VoIP number.

Additional features

There are also many standard features that you would expect from your VoIP, including:

Business features such as alternate numbers, call rejection for anonymous numbers, various call services (call pick up, call return, call waiting, call transfer etc.), fax and voice messaging.
Mobility features such as advanced call forwarding, teleworker solutions, and a voice manager system.
Admin features like management portals, receptionist services, account codes, and visual voicemails.

Ease of Use

You can opt for self-install using MegaPath’s easy-to-use interface, but you have also the option of getting a full-service installation. Training for both users and administrators is available for no additional fee.

Customer Service

MegaPath’s support has a lot to offer when it comes to online resources. There are customer portals for creating tickets, making payments, and managing services. Tickets can be opened 24/7 via phone or by logging in to the portal. Customers can also take advantage of user guides, tutorials, and instructor-led trainings. There’s even a special section just for administrators. Current customers have access to a chat feature, and there is a toll-free number if users want to speak with someone directly. If unsatisfied with the amount of time it’s taking for an issue to get resolved, customers can request that their ticket be escalated. With timely, useful support assistance, MegaPath definitely has its bases covered.

Phone Support

Phone support is available 24/7.

Live Online Chat

Chat support is available for logged in users.

Email support is available for escalations only between 7am and 9pm ET, Monday–Friday.

User Reviews

Be the first to share your experience!

Leave a review to help others make smarter decisions.

Q&A

0 Comments (0)

Inline Feedbacks

View all comments

Maab Saleem

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.