Net2Phone Review - 2024 - Top 5 VoIP Providers

Our Verdict

Net2Phone’s packages are well-suited for both small and large-size organizations. Although prices are not available publicly, the cloud-based VoIP provider claims to offer competitive prices and cost-cutting advantages. Their services are a good choice for centralizing a call center’s operations or transferring an old-fashioned phone cable system over to an internet network. The company offers some remarkable features that include Remote Feature Management, Do Not Disturb, Reach Me, Call Waiting, Auto-attendant, and Service Interruption Forwarding. With the number of support and training options available, the onboarding process is relatively simple and doesn’t require the resources of an IT department.

Pros

No initial setup fees
Unlimited amount of calling channels
In-depth technical guides and training videos

Cons

Prices aren’t easily visible
Customers must sign a contract
No live chat support

Plans & Pricing

Unlike some other VoIP services providers, Net2Phone does not uncover its prices publicly. According to the information on their site, prices are competitive, and their services help lower day-to-day operational costs. As per some third-party sites, their prices start at $19.99/seat.

Hosted PBX Phone Service

Net2Phone’s private branch exchange service lets businesses make unlimited and domestic calls for a relatively low cost. The virtual PBX system includes a wide array of calling, mobility, and management features without any charges, neither special installation nor service fees. Most VoIP phones are compliant with Net2Phone’s PBX, making the setup a straightforward process. Potential add-ons include dedicated fax lines, conference bridges, and additional intercom extensions.

IP PBX SIP Trunking

The SIP trunking services at Net2Phone help call centers and large enterprises cut down on their telecommunications expenses. Instead of using physical lines, customers utilize their internet access for their telecom needs. Furthermore, IP PBX SIP trunking makes it possible to establish a sizeable physical presence and call anywhere IP can reach. To ensure maximum security, there are four different authentications, such as IP authentication.

Call Center VoIP

Net2Phone’s super dependable interconnections increase agent productivity and help lower the operational costs of the call center. With VoIP services, businesses can consolidate multiple satellite offices under one inbound number. The price is based on call usage, not a set rate. Not only that, the VoIP service is compatible with PBXs and gateways. Agents can make unlimited calls simultaneously. Automated reports help boost efficiency and give management an in-depth look at daily operations.

Hosted PBX Service

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30-day free trial

IP PBX SIP Trunking

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30-day free trial

Call Center VoIP

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30-day free trial

In-depth review

Features and Functionality

Net2Phone’s VIP service comes with over 40 advanced features that are a must-have for both small and large businesses. These features include:

Remote Feature Management

This feature makes it possible to change your settings when you don’t have access to the online account center. You can manage various features ranging from the speed dial to reach me.

Do Not Disturb

Everyone hates when a phone call interrupts an important meeting. With ‘do not disturb,’ you don’t have to worry about that happening.

Reach Me

This feature eliminates the risk of missing an important phone call. You can direct an incoming call to up to five different phone numbers.

Service Interruption Forwarding

In the event of an interruption, this feature transfers the call to your cell phone instead of sending it straight to voicemail.

Call Waiting

When you’re on the line with someone, call waiting ensures you won’t miss out on an important call. You’ll be notified of any incoming calls and have the option to place the current call on hold. There’s also the option to turn this feature off to avoid disturbances.

While all Net2Phone’s features enhance business operations, few stand out from the rest:

Centralized Administration Interface

This centralized management platform gives business leaders oversight on every phone user and makes it easy to scale and optimize different phone channels.

Auto-Attendant

The auto-attendant feature keeps you from missing phone calls (and potentially losing out on sales). This feature will formally greet callers and direct them to the specific department of the company.

Find Me/Follow Me

The find me/follow me feature is a lifesaver when you’re on the go. Calls can be routed to multiple different devices, such as cell phones, desktop computers, or landlines. You’ll receive the call on whatever device you’re using.

Ease of Use

Net2Phone claims that customers don’t need an IT department to get their plan up and running. The website of the company provides lengthy installation tutorials and technical guides that detail how each component works and the steps to set them up. With that said, their trunking product does warrant someone with more expertise. You will need certain hardware, such as physical VoIP phones, Wi-Fi handsets, and headsets. Setting up their services is not a completely online process – you do need to set up the hardware pieces as well. Nonetheless, Net2Phone’s step-by-step documentation makes it rather easy to get started.

Customer Service

Net2phone offers great customer support through multiple channels. Customers can reach their agents by phone or email. They also offer multiple technical guides, webinar training, and video tutorials directly through their website.

Phone Support

Net2Phone offers 24/7 phone support.

They offer a 24-hour email turnaround.

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Fakhar Imam

Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.