Net2Phone

Net2phone Canada offers a plethora of powerful features. The following sections spell out some features in more detail.

Insights Analytics

In an enterprise, if you cannot measure something, you cannot enhance it. However, with Insight Analytics’ Performance Wall Boards, gamify your team, agent KPI, and individual call center. Another component of Analytics is the Google Sheets Add-on that can assist you in analyzing call data in your way to acquire unique business perspectives with regard to the health of your caller experience, performance, volume, and call flows. Moreover, you can enhance the relationship with callers using a Call Centre Web Header.

Huddle Video Conferencing

Video conferencing was one of the most demanding digital features during the Covid-19 peak era. People are preferring to work from home to comply with social distancing rules. During this difficult time, Net2phone was helping businesses through its powerful Huddle Video Conferencing feature. It allows organizations to host video conferencing with clients, colleagues, and partners. You can share the screen with up to one hundred (100) participants. Furthermore, Net2phone’s Huddle Video Conferencing seamlessly connects to both Microsoft Outlook and Google Calendar.

Call Queuing and Ring Groups

Call queuing helps you to reduce call hold times by 75%. The customer should be referred to the right team. Call queuing enables you to create custom rules in SONAR whereby every caller can be sent to the right team. Net2phone Canada offers three queue types that include Round-robin, Ring all, and Linear Hunt. Another important component of Call queuing is Call Queue Callback which is available only on the Call Centre plan. If no agent is available to respond to the caller, Call Queue Callback helps him to request a callback and the team agent will reach him out later on.

SONAR Integration

SONAR integration allows you to integrate other business applications that include Salesforce, Microsoft Teams, Zoho, and Zapier.

Voicemail Options

Net2phone’s voicemail-to-email feature enables you to transcribe all voice messages to a text. The downloading option allows you to download and save all important messages.

Security

Net2phone provides you with robust security via TLS or/and SRTP encryptions. This VoIP phone system solution also supports both IP and digest authentication.

Net2phone Canada is an easy-to-use platform that can easily be installed, set up, and configured. This VoIP phone system provides you with an easy-to-use, feature-filled, and effective unified communication tool. Net2phone Canada’s SONAR is an online portal that allows you to manage the setting and allows advanced user roles to configure call routing, auto attendants, and even more. More interesting, administrators can easily supervise system usage and make changes while in progress. The cheap virtual plan enables you to start in no time without any setup or installation. Establish a seamless connection with your team and your clients.