OpenPhone CA Review - 2024 - Top 5 VoIP Providers

Our Verdict

OpenPhone is a great all-around platform for calling, messaging, analytics, collaboration, and productivity features, all on top of a lightweight CRM. It provides unlimited calls, seamless collaboration, and team management for less than the price of a standard SIM. OpenPhone allows you to work from anywhere in the world on the device of your choosing. Best of all, you can try their free trial to demo the platform before commiting.

Pros

Easy setup
User-friendly interface
Works across multiple devices
Great for working with customers while anywhere in the world

Cons

Can’t transfer outgoing calls
Reports of poor call quality

Plans & Pricing

OpenPhone is available across three pricing plans, outlined below.

Standard Plan

$10/month/user (billed annually) or $13 per user billed monthly. All Standard plans include: One new local or toll-free phone number per user, Calling and messaging to US and Canadian numbers, Voicemail to text transcription, Basic IVR (auto-attendant), and Call recording. For each additional phone number, it’s $5 per month.

Premium Plan

$20/month/user (billed annually) or $25 per user billed monthly. Everything from Standard, plus: Call transfers, Group calling, Advanced IVR (auto-attendant), Analytics and reporting, Hubspot integration For each additional phone number, it’s $5 per month.

Enterprise Plan

Their enterprise plans are available for organizations with more complex requirements. Enterprise includes everything from Premium, plus: Custom contract and pricing, Dedicated account manager, Audit log, Priority support.

Standard

$10 /month

14-Day Free Trial

Premium

$20 /month

14-Day Free Trial

Enterprise

Custom

14-Day Free Trial

In-depth review

Ease of Use

OpenPhone can be completely set up online and does not require any hardware. The platform is straightforward and user-friendly, allowing a layperson to configure the account without the need for expert assistance. In the event of installation or operation issues, they have live tech support on call and a library of tutorials on their website.

Customer Service

Their site has helpful tutorials and stories from other customers regarding how they’re using the service. The chatbot is very responsive and can handle 99% of customer issues.

Phone Support

Their phone support options accepts calls and text messages for help-related questions

Live Online Chat

OpenPhone has a very intuitive chatbot that can field 99% of help-related topics. For others, they have a “Live Q&A” chat where you can speak to an agent.

Email support can be requested from their on-page contact submission form or by emailing them directly at support@openphone.com

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We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.