PBXact Review - 2024 - Top 5 VoIP Providers

Our Verdict

PBXact Cloud is a fully featured VoIP system that works anywhere you have an internet connection. It comes with the essential features needed to communicate with customers, colleagues, and clients no matter where you’re located. Implement intelligent call routing to handle incoming calls during business hours and when your office has closed. Choose from hundreds of supported devices or rent/buy a Sangoma phone.

It also comes with a solid onboarding wizard that’ll help you set up the important features in a matter of minutes without calling support or hiring an outside technician. Overall, it’s a solid solution to handle your business communication needs at an affordable price.

Pros

Unlimited local and long-distance calling
A clear and easy to use installation wizard
A single price point for all the core features of the product
Supports a large collection of IP phones

Cons

Accessing live support can be cumbersome at times
The online wiki support is difficult to navigate

Plans & Pricing

The PBX Cloud pricing structure is straightforward and only fluctuates based on the subscription term you sign up for. The longer your upfront commitment, the larger your discount.

Monthly

This is the most expensive plan and the one that doesn’t require a contract or longer commitment. It starts at £15/month.

1-year plan

The 1-year plan is the next step up and seems to be where a lot of the customers go after they’ve had a chance to test the solution for a while on the monthly plan. It starts at £14/month.

3-year plan

Once you’re comfortable with the service, you can sign up for the 3-year plan. This one rings in at £12/month and includes a free phone.

PBXact Cloud is reasonably priced compared to competitors and seems to be even cheaper on the surface because there’s only a single price point. It makes up for this by offering many features. When you look at it like that, then it’s the same price and at times more expensive than competitors.

Hardware is necessary for your office phone and it can be bought directly from PBXact Cloud or use your existing IP phone. If you choose to get it from PBXact, you have the option of monthly rentals or buying the phones outright. Pricing varies depending on the phone system you choose.

Monthly

£15 /month

No contract

1-year plan

£14 /month

Desktop & mobile client

3-year plan

£12 /month

Free phone included

In-depth review

Features and Functionality

PBXact is a fully featured VoIP solution that performs most of the functions you’d expect right out the gate. You’re able to put calls on hold, customize the wait music, and set up voice mail which can then be transcribed and sent as an email. It also comes with support for video calling, calling queues, and more. A few features worth an extra mention include:

Direct inward dialing

DID is a useful tool when your office starts to grow or you would like to cut down on wait times for callers. With PBX Cloud, it’s easy to configure to meet your needs, but it’s important to note that it’ll attract an extra charge per number.

Intelligent call routing

A must have feature of any PBX system whether cloud based or self-hosted is the ability to route calls to the proper place. PBXact Cloud gives you the tools to take your call routing a step further. Set it up so that it automatically routes calls differently based on the time of day or day of the week. If someone is out of the office or you’ve closed for the day then route the call to their cell phone, home phone, or voicemail. It’s your choice.

Auto attendant

An auto attendant is a time and money saving tool that’s becoming more sophisticated as time goes by. The PBXact Cloud auto attendant lets you deliver personable prerecorded greetings to callers, present a menu or company directory, and route calls differently based on the business hours you set.

Third party system support

PBXact Cloud, like many other cloud providers, lets you bring your own IP phone and configure it with their systems. The difference is that it also supports more than just IP phone systems. With PBXact cloud, you can bring and configure specialty devices, overhead paging devices, and gateways. There’s an approved list of a dozen phone vendors which the system is compatible with.

Ease of Use

Like other VoIP phone systems, PBXact Cloud requires a bit of configuration before it will work properly. What sets it apart is a 7 step wizard that helps you set up the most important settings such as emails, call routing settings, and DID (Direct Inward Dialing) lines.

After the initial setup wizard, you’re able to start using the PBXact Cloud system. Advanced users can go a step further and access more complicated features. The UI is straightforward and clearly labeled so if you’ve used a VoIP system before you should be right at home.

Customer Service

The PBXact Cloud support is delivered through the parent company Sangoma and can be a bit cumbersome to use. That’s because you can’t send an email or call in until you’ve logged into the web portal and created a ticket. Precious time can be lost if you’re having an emergency. With that being said, the support, once you can get a hold of them, is responsive and knowledgeable.

Phone Support

Phone support is available for PBXact Cloud customers.

Email support is available after logging into the support portal and creating a ticket.

User Reviews

Be the first to share your experience!

Leave a review to help others make smarter decisions.

Q&A

0 Comments (0)

Inline Feedbacks

View all comments

Daniel Ndukwu

Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.