Phone.com

Here are the key features of Phone.com:

Call Handling Rules and Scheduled Routing

Call Handling Rules provide businesses with granular control over the flow of incoming calls, based on specific criteria such as the time of day, day of the week, or the Caller’s ID. The Scheduled Routing component allows for different call treatments during business hours versus after hours, holidays, or lunch breaks.

For example, a business can set calls to ring multiple users during the day and automatically redirect them to an after-hours voicemail or a different menu at night. This makes sure even off-hours calls are handled properly.

AI-Connect

AI-Connect is an advanced feature that uses Artificial Intelligence (AI) and Natural Language Processing (NLP) to act as an intelligent answering and scheduling service for your business, available 24/7.

When a caller speaks, the system instantly analyzes their needs and routes the call to the appropriate destination. It can also automatically schedule an appointment when integrated with your Google or Outlook calendar. It checks availability and avoids conflicts. This system also carries out call screening, so important calls aren’t missed and spams are dealt with accordingly.

Video Meetings and Conferences

Phone.com’s video meetings feature is a fully integrated unified communications tool that facilitates face-to-face virtual collaboration directly from the platform. It supports a large number of participants (up to 100 on the Pro plan) and works from any device via a web browser, eliminating the need for downloads.

Other features include screen sharing for presentations and real-time document collaboration, in-meeting chat, and a secure, private environment with encryption. Higher-tier plans offer HIPAA-compliant meetings and video recording.

Voicemail Transcription

The voicemail transcription service automatically converts left voice messages into text. This text transcription is then made viewable directly within the Phone.com account’s voicemail app or can be sent to your email inbox. You can quickly review the content of a voicemail and prioritize urgent messages. This greatly improves response time and overall workflow efficiency for small business owners who are sometimes also the main contact point for their business.

ProSIM (Mobile Integration Add-On)

ProSIM is an innovative mobility solution that provides a second business line on a personal mobile device using eSIM technology. Unlike traditional VoIP mobile apps that rely on Wi-Fi or data, ProSIM uses the more reliable cellular voice network for business calls and texts, using the phone’s native dialer.

It keeps business and personal communications completely distinct on the same device. So, privacy and compliance (such as call recording) aren’t a concern. This feature isn’t offered with the core product and is an add-on at $10 per month.

Phone.com is designed for ease of use, as it was created specifically for small businesses and entrepreneurs. Setting it up is pretty easy. You don’t need any specialized hardware, except for a VoIP phone (if you prefer a physical phone for making calls). The platform can be accessed via web interface or mobile apps, in addition to IP phones.

You select a plan and a number and get started. You don’t need to contact sales to set up a meeting to sign up.

You manage the system through the My.Phone.com online control panel, where users can easily configure flexible call handling rules with just a few clicks. This includes setting up auto-attendants (menus), scheduling routing based on business hours, and forwarding calls to any device.