Plans and pricing

Phone.com has a three-tier plan structure offering various levels of service for each plan.

Basic

The Basic plan includes 500 minutes, one phone number, 1000 text messages consisting of a maximum of 160 characters, videoconferencing capabilities of up to 10 participants, mobile and web apps, as well as 50 standard voice features.  All of this is available for $11.99 per month per user when billed monthly.

Plus

Next up is the Plus package, which delivers the same as the Basic plan, plus unlimited minutes, unlimited text messages, and videoconferencing with up to 25 participants, along with video recording.  This plan also adds the capability of using a compatible IP desk phone.  All of this is offered at $15.99 per month per user.

Pro

At the top of the offering ladder, you will find the Pro plan, which has all of the features of the Plus plan but adds call recording, call analytics, as well as CRM integration and videoconferencing capabilities of up to 100 participants.   This plan also includes voicemail transcription.

A more detailed analysis of the features of these plans can be seen in the relevant section below.  Note that all calling minutes mentioned above are for calls within the USA and Canada.  International calling incurs an additional per-minute charge.

Now having said all of this, it’s worth mentioning that Phone.com offers discounts for both multiple users and annual billing. In addition to these savings, choosing an annual billing scheme will further reduce costs by an additional 20%.  Now when deciding upon the number of users and the plans you want to have, the site allows you to mix and match a different number of users for each plan, and you can indicate if you want monthly or yearly billing.  The site automatically calculates the total cost of your options, including all applicable discounts.

Phone.com is a no-nonsense straightforward hosted VoIP telephony services provider for small and medium-sized businesses.  It sells a turnkey enterprise telephone system that can be used from desk phones, desktop apps, or mobile apps.  Offering rich telephony features, it is an ideal solution for almost any SMB.

Phone.com’s comprehensive and rich set of telephony features are those most widely used by small and medium-sized businesses.  These include convenient features such as call forwarding, call transfer, call waiting, and call blocking, but also more advanced features, for example, audio conferencing, click-to-call, call logs, call analytics, and call handling rules.

Virtual phone numbers

Users can get a virtual phone number with Phone.com for their business or personal needs. You can use these numbers from anywhere in the world, whether they are local, toll-free, or vanity numbers.

Call management

A wide range of call management features are available on Phone.com, such as call forwarding, call screening, call blocking, and voicemail transcription. It is possible for users to customize these features to suit their preferences and to make sure they never miss an important call because of these features.

Auto attendant

Phone.com’s auto attendant can handle incoming calls, direct them to the right department, and give them relevant information. This feature is particularly useful for businesses with multiple departments or remote employees.

Unified messaging

This feature ensures users never miss a message and can respond to them right away. Phone.com allows users to manage their voicemail, email, and text messages from a single platform.

Conference calling

Businesses with remote employees or clients can conduct virtual meetings with multiple participants using Phone.com’s conference calling feature.

Mobile app

Users who are always on the move can use Phone.com’s mobile app to make and receive calls, access voicemails, and manage their accounts.

Integration with other tools

The feature enables users to streamline their workflow and manage their communications from one platform, while integrating with a variety of other tools such as Google Workspace, Salesforce, and Zendesk with the help of Phone.com.

One of the fundamental advantages of Phone.com is its ease of use.  Users have reported that its online administration portal, its mobile phone app as well as its desktop app are very easy to use.  Setting up your account is also simple, as it will take you through the process online, step by step, where you can choose to transfer an existing number, create a new number, or even connect directly with a new toll-free number of your choice.