Phone.com Review

flag 20% off annual plans
  • Unparalleled 24/7 support

  • A modern feature set

  • A web-based administration panel

  • Competitive phone pricing

Pros & Cons

  • Rich feature set is advantageous for most SMBs
  • 24/7 support for all plans
  • Many end device options, including smartphones, desktops & IP desk phones
  • No native Android app for video conferencing
  • Small number of predefined integrations available

Plans & Pricing

Plans and pricing

Phone.com has a three-tier plan structure offering various levels of service for each plan.

Basic

The Basic plan includes 300 minutes, one phone number, 1000 text messages consisting of a maximum of 160 characters, videoconferencing capabilities of up to 10 participants, mobile and web apps, as well as 50 standard voice features.  All of this is available for $12.99 per month per user when billed monthly.

Plus

Next up is the Plus package, which delivers the same as the Basic plan, plus unlimited minutes, unlimited text messages, and videoconferencing with up to 25 participants, along with video recording.  This plan also adds the capability of using a compatible IP desk phone.  All of this is offered at $19.99 per month per user.

Pro

At the top of the offering ladder, you will find the Pro plan, which has all of the features of the Plus plan but adds call recording, call analytics, as well as CRM integration and videoconferencing capabilities of up to 100 participants.   This plan also includes voicemail transcription.

A more detailed analysis of the features of these plans can be seen in the relevant section below.  Note that all calling minutes mentioned above are for calls within the USA and Canada.  International calling incurs an additional per-minute charge.

Now having said all of this, it’s worth mentioning that Phone.com offers discounts for both multiple users and annual billing. In addition to these savings, choosing an annual billing scheme will further reduce costs by an additional 20%.  Now when deciding upon the number of users and the plans you want to have, the site allows you to mix and match a different number of users for each plan, and you can indicate if you want monthly or yearly billing.  The site automatically calculates the total cost of your options, including all applicable discounts.

Basic
$12.99/mo
Plus
$19.99/mo
Pro
$29.99/mo

Overview

Phone.com is a no-nonsense straightforward hosted VoIP telephony services provider for small and medium-sized businesses.  It sells a turnkey enterprise telephone system that can be used from desk phones, desktop apps, or mobile apps.  Offering rich telephony features, it is an ideal solution for almost any SMB.

Rating

  • "Ease of Use"
    10 /10
  • "Value For Money"
    9.5 /10
  • "Features"
    8 /10
  • "Help & Support"
    9 /10

Features and Functionality

Phone.com’s comprehensive and rich set of telephony features are those most widely used by small and medium-sized businesses.  These include convenient features such as call forwarding, call transfer, call waiting, and call blocking, but also more advanced features, for example, audio conferencing, click-to-call, call logs, call analytics, and call handling rules.

Smartphone apps and desktop apps work on all packages, empowering employee mobility, while compatible IP desk phones can be used only with the Plus and Pro packages.

A more detailed list of features can be found below:

  • Video conferencing is available for 10, 25, or 100 participants, depending on the package, with an unlimited meeting duration for all packages
  • CRM integration for the Pro package
  • Live receptionist option available for an additional charge
  • Voicemail to email notifications as well as voicemail transcription
  • Toll-free vanity numbers, North American business numbers, virtual numbers, and international numbers in select countries are available
  • Minutes and text messages can be pooled among multiple Basic plan users
  • Integrations with applications like Zoho, Zapier, AllProWebTools, and Chrometa are available

Videoconferencing capabilities

Phone.com delivers a system that primarily focuses on telephony features, and it does this very well.  Most other telephony providers try to tack on some low-grade video conferencing features that are just for show.  Not so with Phone.com.  It has done a great job in integrating feature-rich video conferencing capabilities onto an already robust telephony service.  This just goes to show how a little attention to the details goes a long way.

Phone.com’s videoconferencing offering includes the expected features such as screen sharing, document sharing, meeting chat and virtual backgrounds.  However, the company goes beyond this with high-grade AES-256-bit encryption, video recording, video whiteboard, live video streaming via YouTube, including video transcription services.  It also promotes HIPAA-compliant video conferencing, something that in today’s security-conscious business environment, is very important.

Ease of Use

One of the fundamental advantages of Phone.com is its ease of use.  Users have reported that its online administration portal, its mobile phone app as well as its desktop app are very easy to use.  Setting up your account is also simple, as it will take you through the process online, step by step, where you can choose to transfer an existing number, create a new number, or even connect directly with a new toll-free number of your choice.

Customer Support

Phone.com offers 24/7 telephone support in both English and Spanish.  Email or online chat are also options for contacting support.  The company’s online support center is also a great resource to resolve common issues and problems that may arise.

The support site is comprehensive, and it inspires confidence in the credibility and the knowledgeability of the technical support staff.

There is no dedicated FAQ site, however, but you will find some topic-specific FAQs, such as a billing FAQ and a price and plans FAQ, in various places on the site.

  • 24/7 Help & Support
    24/7 phone support
  • Phone Support
    24/7 phone support
  • Live Online Chat
    Live online chat available
  • Email
    Email support available
  • Video Tutorials
    YouTube channel with many informational videos and tutorials
  • FAQ
    Very basic FAQs for specific topics
  • Blog
    Detailed blog with hundreds of posts answering many common questions and issues

Final Word

Phone.com and the way it is presented on its site exudes confidence as well as an assurance of its ease of use.  No longer do you have to go through delays in getting your phone system up and running.  This truly turnkey solution enables you, your business, your employees, not to mention your customers, to communicate effectively, easily, and conveniently with a multitude of features and options, making Phone.com worthwhile for almost every SMB.

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Lazaros-Agapidis-2MP
Lazaros Agapidis
author

Lazaros is a Telecommunications and Networking Specialist with over twenty years of professional experience, primarily with Voice over IP networks implementing both small and large scale telephony solutions with multiple vendors. He has worked with multiple multi-site organizations in Europe and North America, in both the public and private sector.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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